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Skills

  • MS Office
  • Customer service
  • Moody's KMV CreditEdge
  • Business operations
  • Financial discrepancy resolution
  • Communications
  • Collaborative cross-functional teamwork
  • Escalation management procedures
  • Error reduction techniques
  • Project organization

Work Experiences

  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Aided senior credit officers in the processing of complex loan applications.
  • Analyzed suspense account discrepancies.
  • Transported ServiceNow to the past year customer locations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Closed 3 long-outstanding suspense items by spearheading a cleanup project, reducing liability by $9.
  • Coordinated with accounting departments.
  • Developed new loan prospects by making weekly cold calls to 15 people.
  • Analyzed escalated issues.
  • Coordinated with human resources.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Cut resolution times by 47%.
  • Achieved zero audit findings during 2015.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 58% increase in workflow efficiency.
  • Advanced in creating suspense management systems.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative leader with experience in facilitating communication between departments, enhancing suspense resolution time by 4 days and reducing outstanding items.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 81% error reduction by introducing a standardized process for tracking and resolving suspense items, improving overall accuracy and efficiency.

Accomplishments

  • Spearheaded the transition to a new suspense management system, reducing manual error rates by 64% and approving transactions faster.
  • Documented and resolved standard which led to system.
  • Utilized advanced analytics to track and resolve suspended transactions, reducing department-wide escalation by 15% within 2017.
  • Resolved over 18 high-risk suspense items, mitigating financial risks totaling $5 for the company.
  • Reduced suspense resolution time by 43% through refining escalation protocols, leading to enhanced department efficiency.
  • Collaborated across departments to enhance reporting accuracy, reducing suspense reconciliation times by 12 hours per month.
  • Monitored and reconciled suspense accounts to resolve discrepancies, handling transactions totaling over $14 monthly.
  • Created effective workflows that streamlined suspense transaction research, reducing resolution time by 5 business days per case.
  • Resolved product issue through consumer testing.
  • Led suspense item cleanup project, reducing unresolved items from 9 to 16 over two years, saving $7 in potential losses.

Affiliations

  • Local Chamber of Commerce - Finance & Risk Management Working Group
  • Risk Management Association (RMA)
  • Association of Government Accountants (AGA)
  • American Institute of CPAs (AICPA)
  • National Association of Black Accountants (NABA)
  • Chartered Financial Analyst (CFA) Society Member
  • American Medical Informatics Association
  • Certified Fraud Examiner (CFE) Certification Holder
  • Certified Public Accountant (CPA) Colorado
  • American Society of Safety Professionals

Certifications

  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Certified in Financial Forensics (CFF)
  • Certified Public Accountant
  • ServSafe
  • Certified Treasury Professional (CTP)
  • International Association of Privacy Professionals (IAPP) Certification
  • Certified Ethical Hacker (CEH)
  • Certified Information Security Manager (CISM)
  • Certified Regulatory Compliance Manager (CRCM)

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