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Skills

  • Helpdesk Ticketing Systems Administration
  • Budgeting and resource allocation
  • Remote support troubleshooting
  • IT Training Development
  • Data Breach Prevention
  • Cybersecurity risk management
  • Incident response team leadership
  • Active Directory Management
  • Automation of IT processes
  • ITSM (IT Service Management) Principles

Work Experiences

  • Deployed automated patch management tools, minimizing security vulnerabilities and reducing manual oversight by 72%.
  • Audited security protocols.
  • Designed and executed training programs for new tech systems, resulting in a 51% increase in staff proficiency and a decrease in support requests.
  • Collaborated with cross-functional teams.
  • Created a robust helpdesk documentation system that reduced issue resolution times by 42% and improved overall user satisfaction.
  • Deployed automated patch management tools.
  • Achieved 64% alignment of tech resources with institutional goals.
  • Achieved a 52% reduction in phishing attempts.
  • Documented system changes and revisions in order to keep the historical records database up to date.
  • Cut storage costs by $9.

Summaries

  • Demonstrated leadership in reducing data breaches by 76%.
  • Committed to driving innovation.
  • Developed comprehensive training programs.
  • Department Technology Specialist with significant expertise in cloud service integration and optimizing departmental performance through advanced automation solutions. Led efforts in server reliability, providing zero downtime for 17 continuous months.
  • Demonstrated innovation and leadership.
  • Adept at developing machine learning programs to predict equipment failure, which successfully minimized downtime by 68% and enhanced department functionality. Focused on forward-thinking solutions that meet and exceed organizational needs.
  • Consistently seeking to automate processes.
  • Diligent in managing departmental software licenses.
  • Directed system migrations.
  • Achieved operational cost savings of 77%.

Accomplishments

  • Created onboarding materials for new department software, decreasing onboarding time by 48% and improving initial user satisfaction.
  • Provided remote troubleshooting and support for over 5 users, reducing onsite visits by 80%.
  • Automated the deployment and update process for departmental devices, reducing IT overhead by 79%.
  • Optimized hardware lifecycle management, reducing hardware costs by 38% through efficient resource allocation and vendor negotiations.
  • Trained over 16 employees on IT best practices, enhancing overall digital literacy and reducing system misconfigurations.
  • Reduced ticket response time by 77% through the optimization of IT Service Management solutions and support workflows.
  • Developed department-wide mobile support strategies that enhanced remote user accessibility and decreased helpdesk tickets by 42%
  • Designed and executed IT training programs to align with department’s technology goals, resulting in 79% more knowledgeable staff.
  • Managed the integration and support of cloud-based solutions, saving the department category annually in infrastructure costs.
  • Delivered presentations to staff on new technology applications, increasing adoption rates by 29% within several months.

Affiliations

  • Certified CPA through the Institute of Electrical and Electronics Engineers (IEEE) in Adobe Creative Suite (2017)
  • Volunteered at the TechServe Alliance to advise on the hardware acquisition strategies for non-profits (2017)
  • Member of the International Technology and Engineering Educators Association (2020–Present), focusing on evolving IT infrastructures
  • Volunteered as an IT mentor for early-stage professionals through the Technology Mentorship Program (2022–2023)
  • Enrolled in courses at the International Virtual Enterprise IT Solutions Club, focusing on vendor relationship management
  • Earned CompTIA Network+ Six Sigma in 2020, attending regular advancement workshops
  • Certified Information Systems Auditor (CISA), granted by ISACA for expertise in technology governance
  • Active member of the Information Systems Security Association (ISSA), focusing on cloud service integration since 2016
  • Active member of the International Association of Technology Professionals (IATP), focusing on IT management and infrastructure (2022–Present)
  • Published thought pieces in the Journal of Technology in Higher Education (2016–Present), focusing on network management in academic settings

Certifications

  • Certified Technology Specialist (CTS)
  • Google IT Support Professional Certificate
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Certified ScrumMaster (CSM)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+ Certification
  • Google Cloud Certified - Professional Cloud Architect
  • Red Hat Certified System Administrator (RHCSA)
  • ITIL Foundation Certification in IT Service Management
  • Certified Information Systems Auditor (CISA)

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