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Skills

  • Technology Vendor Negotiations
  • Active Directory Management
  • Cybersecurity risk management
  • Technical documentation creation
  • Mobile Support Optimization
  • Event-Driven Architecture Implementation
  • Cloud Service Integration
  • IT infrastructure modernization
  • Budgeting and resource allocation
  • Cost-Saving & Efficiency Planning

Work Experiences

  • Achieved 64% alignment of tech resources with institutional goals.
  • Provided first-level technical support for proprietary software and applications to the Department of Computer Information Systems, including installation, basic usage, and appropriate service level to warranty.
  • Decreased system failure rates by 60%.
  • Created a robust helpdesk documentation system that reduced issue resolution times by 42% and improved overall user satisfaction.
  • Audited and refined security practices.
  • Configured security protocols.
  • Collaborated with marketing to design scalable technology solutions that supported ongoing research projects, reducing manual processes by 28%.
  • Automated the deployment and update process for departmental devices, reducing IT overhead by 69%.
  • Created a robust helpdesk documentation system.
  • Collaborated with Lean certified teams to audit and refine security practices, leading to department-wide recognition for excellence in cybersecurity.

Summaries

  • Achieved zero downtime for 14 consecutive months through diligent monitoring of data integrity across departmental servers. Proficient in disaster recovery planning, IT governance, and cybersecurity defense.
  • Achieved operational efficiencies.
  • Automated client relations, saving over $48,000 annually.
  • Automated tasks to improve operational efficiency by 22%.
  • Consistently delivers measurable benefits to large-scale departments.
  • Developed comprehensive training programs.
  • Consistently generated savings.
  • Demonstrated innovation and leadership.
  • Achieved 25% cost savings.
  • Automated strategic planning.

Accomplishments

  • Initiated a department-wide device upgrade that increased operational efficiency and reduced long-term maintenance costs by 56%.
  • Leveraged data analytics tools to identify system inefficiencies, leading to an 4% improvement in network speed and reducing bottleneck issues.
  • Designed and executed IT training programs to align with department’s technology goals, resulting in 79% more knowledgeable staff.
  • Delivered presentations to staff on new technology applications, increasing adoption rates by 29% within several months.
  • Coordinated with administrative teams to align technology investments with departmental goals, resulting in a 25% budget improvement.
  • Acted as a liaison between IT and business units, ensuring tech initiatives aligned with business goals and reducing project completion time by 70%.
  • Led IT governance initiatives, ensuring full compliance with initiative and reducing audit findings by 17%.
  • Reduced hardware request processing time by 60% by developing and automating inventory management tools.
  • Modernized IT infrastructure, decreasing system downtimes by 47% and improving overall performance.
  • Provided remote troubleshooting and support for over 5 users, reducing onsite visits by 80%.

Affiliations

  • Received certification from the National Association of IT Asset Managers (NAITA) (2024)
  • Member of the Consortium for School Networking (CoSN), with a concentration on digital learning infrastructure and IT policy
  • Guest speaker at the Annual Information Systems Audit and Control Conference, presenting topics on technology procurement strategies (2018)
  • Contributed to the Higher Education Technology Conference (2015), focusing on campus-wide IT solutions
  • Certified CPA through the Institute of Electrical and Electronics Engineers (IEEE) in Adobe Creative Suite (2017)
  • Participant in the Technology Resource Management Consortium (2024–Present), focusing on best practices for reducing hardware costs
  • Certified Information Systems Auditor (CISA), granted by ISACA for expertise in technology governance
  • Affiliated with the Association for Computer Operations and Management (ACOM), participating in workshops on network safeguarding
  • Served in the coordination team for the EDUCAUSE Annual Conference focusing on IT development partnerships (2021)
  • Volunteered as an IT mentor for early-stage professionals through the Technology Mentorship Program (2022–2023)

Certifications

  • CompTIA Security+ Certification
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Google Cloud Certified - Professional Cloud Architect
  • Lean Six Sigma Green Belt Certification
  • Microsoft Certified: Azure Fundamentals
  • ITIL Foundation Certification in IT Service Management
  • Certified Information Security Manager (CISM)
  • CompTIA A+ Certification
  • Certified DevOps Engineer – Professional – AWS
  • Project Management Professional (PMP)

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