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Skills

  • Organization
  • Supervision
  • Supply Chain Management
  • Regulatory compliance
  • Salesforce repairs
  • Contract Renegotiation for Logistics Services
  • Communications
  • High-Volume Order Prioritization
  • Materials waste reduction
  • Team building

Work Experiences

  • Achieved 24% reduction in lost packages.
  • Achieved recognition in 2018.
  • Communicated with the Wholesale/Retail team.
  • Championed the development of a mentorship program designed to improve team performance, resulting in a 79% reduction in training time for new hires.
  • Compared work orders and required supplies to inventories and obtained additional supplies to meet order deadlines.
  • Boosted repeat business by 64%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Aligned order fulfillment priorities and strategies.
  • Analyzed historical data.
  • Achieved Outstanding Service Award.

Summaries

  • Clear understanding of risk assessment and performance reporting as well as cross-functional collaboration training.
  • Achieved a 85% reduction in backorders.
  • Achieved a 56% reduction in processing time for returns.
  • Achieved 29% savings in expedited shipping costs.
  • Achieved 75% reduction in excess inventory.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Achieved a 33% reduction in lead times for critical products.
  • Cut delivery times by 10 days.
  • Well-versed in the use and safety of power tools.
  • Strengths in vendor management and quality assurance backed up by Food and Beverage training.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with the eCommerce team to launch a new product line, improving online shoe sales by 83% during 13 months.
  • Developed and managed a demand forecasting model using Workday, which reduced stockouts by 54% and improved seasonal availability.
  • Trained warehouse staff on new inventory technologies and procedures, resulting in a 20% reduction in order picking errors.
  • Introduced a warehouse reorganization initiative that improved stock visibility and achieved a 75% faster order picking rate.
  • Optimized the customer returns process by integrating process, cutting processing times by 11 days per return.
  • Improved order tracking and inventory management systems to ensure a seamless order fulfillment process with 45% accuracy.
  • Collaborated with product development teams to align launch timelines with inventory scheduling, reducing stock overages by 54% and cutting waste.
  • Enhanced the returns and exchange process to adhere to a newly configured customer satisfaction model, improving overall service ratings by 45%.
  • Implemented automated audit processes using Salesforce, reducing stock count time by 57% across 5 warehouses.

Affiliations

  • Materials Handling Institute (MHI)
  • American Marketing Association
  • Society of Human Resource Management
  • CoreNet Global – Corporate Real Estate and Supply Chain Solutions
  • Lions Club
  • American Footwear Association (AFA)
  • Society of International Sales and Marketing Executives (SISME)
  • Certified Logistics Technician (CLT) from program
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals

Certifications

  • CompTIA A+ Technician
  • Transportation Workforce Development Certification – Transportation Learning Center
  • Root Cause Analysis Mastery – American Society for Quality (ASQ)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Warehouse Logistics Professional (CWLP), International Warehouse Logistics Association
  • Supplier Management & Quality Assurance Certification – American Society for Quality (ASQ)
  • APICS Certified Supply Chain Professional (CSCP)
  • First Aid/CPR Certified
  • Certified Footwear Professional (CFP) – American Apparel & Footwear Association (AAFA)
  • Customer Order Management Certification – Association for Supply Chain Management (ASCM)

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