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Skills

  • Contract negotiation
  • Relationship development
  • Housing safety regulations expertise
  • Blueprint and architectural plan review
  • Team management
  • MS Office
  • Vendor relationship management
  • Business operations
  • Project organization
  • Building permits and licensing

Work Experiences

  • Saved money by developing functional solutions to category problems.
  • Conducted detailed root-cause analysis on construction defects, reducing repeat service calls by 22% over 2017.
  • Answered 5 phone calls per one year to assist customers.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Assisted in creating detailed floor plans.
  • Assisted in the creation of category procedures.
  • Collaborated with cross-functional teams.
  • Approved architectural plans ensuring client expectations.
  • Completed the project 4% ahead of schedule.
  • Conducted detailed root-cause analysis on construction defects.

Summaries

  • Knowledge of HubSpot in depth, as well as risk assessment and budget management abilities.
  • Proficient in promoting category by leveraging team leadership and stakeholder engagement knowledge.
  • Multilingual and fluent in Japanese and Spanish, with a strong grasp of cultural differences.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Achieved 44% improvement in team productivity.
  • Achieved a 71% reduction in maintenance costs.
  • Successfully enforcing codes and zoning requirements using local and Oregon state codes by a licensed and certified building inspector.
  • Strategic thinker with expertise in strategic planning.
  • Results-oriented Community and Public Service professional with stakeholder engagement, quality assurance, and client relations strengths.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Reviewed 7+ architectural plans for manufactured homes, ensuring full alignment with local zoning laws, HUD codes, and client specifications.
  • Collaborated with design teams to standardize floor plans and fixtures, cutting costs by 36% while retaining customization options for clients.
  • Redesigned job site layouts to enhance workforce efficiency, allowing a 49% increase in installation throughput without compromising quality.
  • Directed efforts to implement energy-efficient features into house designs, attracting eco-conscious customers and increasing sales by 72%.
  • Worked closely with internal and external teams to introduce solar-powered options, which led to a 72% rise in sales for energy-efficient units.
  • Successfully grew monthly sales of manufactured homes by 36% through the launch of virtual tours, increasing customer engagement.
  • Coordinated with third-party contractors for utility connections, ensuring no delays in move-ins and a nearly perfect on-time setup track record.
  • Performed inspections and audits on new lots to confirm site readiness and compliance with local and federal housing regulations, improving installation timelines by 85% weeks.
  • Evaluated post-installation service requests and created guidelines for future installations, reducing service calls by 18%.
  • Developed and implemented new safety protocols, reducing on-site accidents and maintaining zero OSHA violations for 17 consecutive months.

Affiliations

  • Attended the National Affordable Housing Management Association (NAHMA) Conference in 2019, learning the latest in housing management techniques.
  • Earned an OSHA 30-Hour Certification, ensuring safety standards are upheld during home installation and construction.
  • Certified in Budget and Finance for Community Services through the American Public Works Association (APWA).
  • Active in the Professional Housing Management Association (PHMA), attending meetings to refine client service protocols.
  • Chartered Member of the Society of Project Management Professionals (SPMP), specializing in building best practices across manufactured housing projects.
  • Certification in Project Management through the Project Management Institute (PMI), specializing in vendor and contractor coordination for home installations.
  • Served as a guest speaker for the annual Manufactured Home Communities Association (MHCA) conference on digital marketing strategies.
  • Participant in the American Institute of Certified Planners (AICP) Housing Division to collaborate on affordable housing strategies.
  • Advanced Negotiation and Vendor Management Certification from the National Contract Management Association (NCMA).
  • Member of the American Association of Housing Educators (AAHE), focusing on professional development in housing and community building.

Certifications

  • International Code Council (ICC) Manufactured Housing Certificate
  • CompTIA Network+
  • Real Estate Development Finance Certification – metric
  • Certified Building Inspectors (CBI) – International Code Council (ICC)
  • Risk Management Certification - Meridian
  • Lead Renovator Certification – Cedar Works
  • Certified Public Accountant (CPA)
  • First Aid/CPR
  • Certified Negotiation Expert (CNE) – Atlanta
  • Certificate in Site Supervision and Material Logistics Management

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