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Skills

  • Administrative support
  • Problem resolution
  • Invoice generation
  • Operational improvement
  • Team building
  • Financial budgeting and forecasting
  • Team leadership and supervision
  • Relationship development
  • Customer service
  • Organization

Work Experiences

  • Aligned specials with customer preferences.
  • Achieved a 36% increase in guest satisfaction.
  • Kept an eye on the kitchen and the staff to ensure that everyone was safe and that proper food handling techniques were being used.
  • Achieved reduced rates.
  • Devised and implemented strategies to boost team productivity, streamline processes, and boost efficiency.
  • Adjusted staffing during peak periods.
  • Achieved a 61% reduction in waste.
  • Achieved within 2021.
  • Worked with Bistro Supervisor to train 2 employees on new menu items and procedures.
  • Regular preventive maintenance and repair schedules allowed me to keep the facility and equipment in good working order.

Summaries

  • Communicative and team-oriented, with Adobe Creative Suite expertise.
  • Miscellaneous student seeking hands-on experience through an internship in budget management.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Bistro Supervisor.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Motivating leader who has built and managed framework teams in the past.
  • Skilled at cutting costs without sacrificing quality and keeping a close eye on employees to ensure excellent service.
  • Looking forward to taking on a new challenge with a successful team.
  • Bistro Supervisor with cross-functional collaboration and process improvement abilities.
  • With extensive knowledge of Workday, I've been trained in framework management.
  • Results-driven and hardworking, with excellent multitasking abilities and a laser-like focus.

Accomplishments

  • Maintained inventory accuracy through precise tracking, reducing discrepancies by 22% and ensuring essential items were consistently in stock.
  • Regularly communicated with management to ensure that the team was aligned with business goals, leading to a 37% improvement in store-wide KPIs.
  • Assisted in the development of a new seasonal menu, collaborating with the culinary team to introduce new dishes that increased sales by 28% over the previous year.
  • Monitored guest reservation systems, ensuring average table wait time was reduced by 32% during high-traffic periods.
  • Created marketing campaigns in collaboration with other departments to promote seasonal specials, resulting in a 46% increase in traffic during off-peak hours.
  • Provided consistent feedback and performance assessments for team members, resulting in a 80% improvement in customer service scores.
  • Evaluated supplier contracts and negotiated improved terms, lowering procurement costs by an overall 19%.
  • Mentored junior employees in service techniques and leadership skills, leading to 15 team members being promoted to supervisory roles within 2016.
  • Managed daily cash deposit processes and reconciled discrepancies, ensuring error-free reporting over a period of 18 months.
  • Developed and implemented a new inventory management process that reduced food waste by 71% and minimized stock shortages during peak periods.

Affiliations

  • Member of the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE), 2020
  • Completed Advanced Hospitality Leadership Course at initiative, 2017
  • Completed Advanced Training in Inventory & Cost Control by program, 2024
  • Winner of the Best Bistro Management Award at framework Hospitality Awards, 2019
  • Active participant in the Restaurant Leadership Conference, 2018
  • Member of the Institute of Hospitality, 2018-Present
  • Member of the National Restaurant Association, 2015 – Present
  • Member of the Green Restaurant Association, specializing in sustainable restaurant operations, 2018-Present
  • Member of the Global Food & Beverage Affiliation Network (GFBN), 2023
  • Chairperson for Local Restaurant Week Organizing Committee, 2018

Certifications

  • Front Office Management Certification – Cedar Works
  • Association for Project Management (APM)
  • Menu Planning and Design Certification – program
  • Microsoft Office Specialist (MOS)
  • Barista Guild Certification – 2024, Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Advanced Culinary Certifications – program
  • HACCP Certification (Hazard Analysis and Critical Control Point)
  • Certified Public Accountant (CPA)

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