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Skills

  • Customer engagement and rapport building
  • Effective team communication
  • Food and beverage quality assurance
  • Cash handling expert
  • Sale expertise
  • Customer complaint resolution
  • Food station setup
  • Handling multiple customer orders simultaneously
  • Bar staff scheduling and shift management
  • Daily specials memorization

Work Experiences

  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Piled trays high with extras like eating utensils, napkins, and condiments.
  • Offered refills on method, category, and method beverages.
  • Exuded enthusiasm and promoted standard service to customers, resulting in an increase in walk-in business.
  • Gathered feedback from guests in order to improve processes, which resulted in category.
  • Educated new employees on the restaurant's practices, culture, and procedures.
  • Answered phones and completed financial transactions for other team members.
  • Implemented new drink policies that resulted in a 5% reduction in over-pouring.
  • Assisted with cashiering and Point of Sale (POS) system procedures during busy hours.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.

Summaries

  • Collaborated with kitchen staff.
  • Professional with 6 years of progressive experience in the field who is highly organized and detail-oriented.
  • Effective bartender with a track record of increasing sales and developing innovative specialty drinks.
  • Assisted in curating new seasonal drink menus.
  • Working successfully with bar patrons and Bartender/Server to prepare drinks while taking orders from tables and maintaining accuracy.
  • Adept at organizing large private events.
  • Boosted sales by up to 68%.
  • Adept at organizing large private events, demonstrating strong coordination skills by managing service for 10 guests with glowing client feedback.
  • Bartender with 9 years of experience mixing drinks, keeping the bar clean, and serving tables.
  • Achieved 53% reduction in order delivery times.

Accomplishments

  • Won
  • Recorded
  • Developed personalized service for VIP clients, directly increasing return visits by 70%.
  • Business Development: Initiated two key partnerships which resulted in metric revenue growth.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Improved
  • Resolved
  • Developed
  • Ensured timely and accurate delivery of food and beverages, improving table turn times by 16 minutes during high-traffic periods.
  • Monitored

Affiliations

  • Completed Advanced Mixology Course through Vantage, utilizing learned skills to expand drink menus and attract premium clientele.
  • International Association of Culinary Professionals (IACP) affiliate, attending events to enhance food and beverage pairings.
  • Completed BarSmart Professional Certification, focusing on bar management, cocktail service, and team coordination.
  • Certified Beer Server through Cicerone Certification Program, enabling informed customer recommendations and improved drink experiences.
  • ServSafe Alcohol Certification holder, ensuring adherence to safe alcohol handling and consumption standards.
  • Completed Masterclass in Cocktail Innovation, incorporating learned techniques into new signature cocktails enhancing bar sales.
  • Collaborated with restaurant process to develop environmentally sustainable bartending practices, reducing waste by 38%.
  • Completed mixology training at Summit Group, mastering classic and contemporary cocktail crafting techniques.
  • Member, United States Bartenders' Guild (USBG), actively participating in events and workshops to enhance bartending skills and network with industry professionals.
  • Certified in Beverage Management through the Wine & Spirit Education Trust (WSET), applying advanced knowledge to exceed guest expectations.

Certifications

  • Certified Hospitality Supervisor (CHS)
  • Alcoholic Beverage Control Training Certification
  • Certified Mixologist by Ironclad Systems
  • Food Handlers Certification
  • Certified Beverage Professional (CBP)
  • Hospitality and Restaurant Service Management Certification
  • Wine and Spirits Education Trust (WSET) Level 1 & Level 2 Award
  • Leadership in Hospitality and Events Certification
  • Certified Protection Officer (CPO)
  • ProServe Certification in Responsible Liquor Service

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