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Skills

  • Report preparation
  • Data entry
  • Deep knowledge of Banking and Financial Services trends
  • International sales support
  • Route dispatch
  • Building relationships with C-suite executives
  • Account management
  • Client Satisfaction Improvement
  • Training development aptitude
  • Order fulfillment

Work Experiences

  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Collaborated with vendors to plan more than 7 daily pickups and weekly deliveries.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Averaged 16 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Kept the metric and system areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Created and maintained a detailed database to develop promotional sales.
  • Quickly investigated and resolved customer complaints and inquiries.

Summaries

  • Dedicated to exceeding expectations and leading the team to success.
  • Competent Senior Client Relationship Manager with a desire to exceed sales targets and establish long-term customer relationships.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Great phone skills and program talents have a proven track record of increasing productivity and customer satisfaction.
  • Worker with a strong understanding of process organization and system product issues.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Asana expert with experience in risk assessment services.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate category systems is one of my specialties.

Accomplishments

  • Collaborated with product, development, and support teams to enhance client experience, contributing to a 35% reduction in service tickets.
  • Implemented client segmentation and targeting models that delivered $3 in new cross-selling and upselling opportunities.
  • Proactively provided CX strategies through data analysis, helping the company secure $5 in customer renewals.
  • Designed and launched customer lifecycle programs, increasing lifetime value by 44% while reducing churn by 80%.
  • Developed a comprehensive diversity and inclusion plan for client accounts, improving engagement with underrepresented communities and suppliers by 58%.
  • Led 15-session webinar series, educating clients on project management, which increased adoption rates by 32%.
  • Built and maintained long-term relationships with 4 high-value accounts, driving a 63% increase in client retention YOY.
  • Resolved product issue through consumer testing.
  • Partnered with cross-functional teams to solve complex client issues, resulting in a resolution time reduction of 55%.
  • Mentored and trained junior client partners, raising team performance and improving client feedback by 46%.

Affiliations

  • Society for Human Resource Management (SHRM)
  • CX Network Industry Group
  • Association for Talent Development (ATD)
  • Association of Professional Sales (APS)
  • Project Management Institute (PMI)
  • Association for Project Management (APM)
  • American Society of Safety Professionals
  • Toastmasters
  • Rotary International
  • Council of Supply Chain Management Professionals (CSCMP)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Blockchain for Business - framework
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Salesforce Certified Administrator – Brightline
  • Apple Certified Associate (ACA)
  • Executive Leadership Program - Cedar Works - 2019
  • ISACA Certified Information Systems Auditor (CISA) - Asana
  • Certified Public Accountant (CPA)

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