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Skills

  • Documentation accuracy assurance
  • Communications
  • Process streamlining
  • Escalated case management
  • Out-of-state title handling
  • Process improvement
  • Project organization
  • MS Office
  • Real estate title concepts
  • First Aid/CPR

Work Experiences

  • Achieved President's Club for maintaining the lowest error rate in title processing across 12 team members during annually conducted audits.
  • Created a month-end report package for leadership.
  • Created and delivered a month-end report package for leadership outlining title-related trends, revenue impacts, and strategic recommendations.
  • Compiled complete title histories for vehicles.
  • Achieved Excellence Award for lowest error rate in title processing.
  • Was in charge of preparing property reports.
  • Achieved results over a several months period.
  • Authored and revised title processing SOPs, ensuring department adherence to new changing state regulations across Seattle.
  • Created weekly performance reports on vehicle title transfers for senior management, allowing proactive identification of backlogs.
  • Cleared issues ahead of schedule.

Summaries

  • Vehicle Title Administrator is a multi-talented Vehicle Title Administrator who is consistently rewarded for planning and operational improvements.
  • Adept at handling complex inquiries.
  • Achieved 38% accuracy.
  • Achieved minimal additional processing time.
  • Achieved a 17% satisfaction rating.
  • Collaborated with legal teams for legislative updates compliance.
  • Adept at implementing process optimizations.
  • Conducted diligent audits and documentation checks.
  • Within Miscellaneous, senior Vehicle Title Administrator and outstanding performer in cross-functional collaboration and budget management.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Resolved product issue through consumer testing.
  • Enhanced title transfer processing by instituting regular quality control measures, reducing errors by 21% and improving customer satisfaction.
  • Documented and resolved procedure which led to process.
  • Identified and resolved documentation inconsistencies leading to client satisfaction levels increasing by 38% over the course of 2019.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained new employees in title processing and multistate DMV regulations, leading to a 64% increase in team-wide productivity.
  • Reduced customer disputes in title error handling by 24% by refining review processes and ensuring more accurate document submissions.
  • Improved title delivery timelines by 17% through the implementation of automated tracking and follow-up systems.
  • Led team in the modernization of the title transfer workflow, resulting in a 56% decrease in processing time and fewer client inquiries.
  • Performed in-depth reviews of title documents before final submission, reducing title defects by 18% and minimizing litigation risks.

Affiliations

  • Member, North American Vehicle Information Professionals (NAVIP)
  • Active Member of the Regional Title Clerks Council (RTCC)
  • Association for Computing Machinery
  • Rotary International
  • Certified Title Clerk through American Association of Motor Vehicle Administrators (AAMVA)
  • Affiliate with the International Registration Plan (IRP) for Vehicle Registrations
  • National Association of Motor Vehicle Administrators (NAMVA) Affiliate
  • Certified Auto Title Administrator (CATA) through AAMVA
  • Society of Women Engineers
  • Member, Vehicle Sales and Title Information Bureau (VSTIB)

Certifications

  • Certified Automotive Title Specialist (CATS) - 2021
  • Fundamentals of Auto Titles - Training Course (Austin)
  • Automotive Dealership Compliance Specialist (ADCS) - Lakeside Partners
  • Advanced Title and Lien Knowledge Certificate - ServiceNow Mastery
  • Title Clerk Professional Certification - 2022
  • Certified Public Accountant (CPA)
  • Certified Transportation Professional (CTP) - National Private Truck Council (NPTC)
  • Certified Fraud Examiner (CFE) - standard
  • Apple Certified Associate (ACA)
  • Digital Title and Registration Management (DTRM) Specialist Certification

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