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Skills

  • Performance reporting to leadership
  • Multistate DMV regulations
  • Real estate title concepts
  • Multistate case resolution
  • Cross-department collaboration
  • High-volume processing efficiency
  • Verification
  • Process streamlining
  • External stakeholder communication
  • Data-driven decision making

Work Experiences

  • Compiled complete title histories for vehicles involved in legal disputes, aiding attorneys in resolving cases quickly.
  • Process improvement and team leadership generated initiative field paperwork, which I gathered, organized, and tracked.
  • Collaborated with lien holders.
  • Automated title form completion by partnering with IT to implement initiative, reducing time spent per title by 36%.
  • Automated title form completion.
  • Double-checked the accuracy and completeness of registration documents before rejecting any packages that were not acceptable.
  • Achieved a 47% improvement in timely submissions.
  • Created state-specific vehicle title guides.
  • Collaborated with legal teams to ensure title processing aligned with legislative updates in 2022, mitigating compliance risks and avoiding fines.
  • Achieved Excellence Award for lowest error rate in title processing.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved resolution within an average of the past year.
  • Collaborated closely with dealerships and customers.
  • Adept at handling complex inquiries.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborated closely with dealerships and customers, creating a fast-track process for lien satisfactions and completing transfers one year ahead of deadlines.
  • Costs were consistently reduced while profits were increased.
  • Conducted diligent audits and documentation checks.
  • Desire to bring 3 years of Miscellaneous experience to Summit Group and take on new professional challenges.
  • Vehicle Title Administrator with 3 years of successful strategic planning and vendor management experience.

Accomplishments

  • Created an automated report generation tool that delivered title status updates, saving 11 hours monthly in manual report creation.
  • Implemented compliance checks for title transfer documents, reducing state rejection rates by 77% across 10 jurisdictions.
  • Authored and distributed 7 state-specific vehicle title guides, enhancing dealership compliance and reducing processing times.
  • Resolved product issue through consumer testing.
  • Ensured adherence to multistate DMV regulations while processing titles for 10 vehicles consecutively without incurring penalties.
  • Effectively liaised with dealerships and clients, ensuring that completed lien release documents were submitted accurately and promptly.
  • Collaborated with IT to implement a title-tracking system that reduced customer follow-ups by 56% and enhanced data transparency.
  • Collaborated with DMV representatives across 15 states to ensure compliance with title laws and regulations, successfully completing 8 vehicle registrations.
  • Executed title record audits and corrections, resulting in 13 successful reconcilations and a reduction in future discrepancies.
  • Documented and resolved procedure which led to process.

Affiliations

  • American Marketing Association
  • Certified DMV Compliance Administrator (CDCA) –2021
  • Certified Auto Title Administrator (CATA) through AAMVA
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • Society of Human Resource Management
  • Automotive Fleet & Leasing Association (AFLA) Participant
  • International Association of Administrative Professionals
  • Toastmasters
  • Vehicle Titling Compliance Forum Participant

Certifications

  • Certified Customer Service Manager (CCSM) for Title Administrators
  • Digital Title and Registration Management (DTRM) Specialist Certification
  • Certified Public Accountant (CPA)
  • Certified Automotive Title Specialist (CATS) - 2021
  • Certified Automotive Title Administrator (CATA) - 2024
  • Certified Lean Six Sigma Green Belt (2023)
  • NICB Salvage Vehicle Title Compliance Training - National Insurance Crime Bureau
  • Certified Vehicle Titles Specialist (CVTS) - Vantage
  • Electronic Lien and Title System Certified Specialist
  • Certified Automotive Leasing Professional (CALP) - Northwind

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