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Skills

  • Client assessment and evaluation
  • Departmental Process Streamlining
  • Participant screening
  • Recordkeeping
  • Supervision
  • Process improvement
  • Writing case histories
  • Inbound and outbound calls
  • Problem resolution
  • Team leadership and supervision

Work Experiences

  • Collaborated with interdisciplinary teams to develop onboarding strategies for new clients, improving overall integration time by 43%.
  • Collaborated with method customers to determine their needs and deliver procedure service.
  • Data from participant interviews was coded.
  • Adopted across departments.
  • Updated all subjects' contact information and double-checked the data for accuracy.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted in the implementation of a new intake software system.
  • Addressed intake barriers.
  • Championed efforts to diversify referral sources, resulting in a more inclusive client base and a 33% rise in consultations.
  • Solved system issues, improved operations, and provided excellent customer service.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Organized and meticulous, with the ability to manage multiple tasks at the same time.
  • Pursuing a new position in which knowledge of the Miscellaneous will be highly valued.
  • Consistently drove improvements in client satisfaction.
  • Consistently ensured regulatory compliance by maintaining meticulous client records, earning audit scores above 58%. A reliable, detail-oriented professional.
  • Achieved 45% increase in referrals.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at managing the end-to-end intake process.
  • Collaborative leader with a penchant for efficient team training, reducing staff errors and enhancing intake accuracy by 42%.
  • The ability to establish trust and rapport with participants has been demonstrated.

Accomplishments

  • Trained new intake coordinators on data entry protocols and compliance guidelines, achieving a 68% decrease in onboarding time.
  • Improved regulatory documentation for client admissions, adhering to state and federal guidelines and enhancing compliance metrics by 34%.
  • Led data integrity audits and implemented quality control checks that improved intake data accuracy by 63%, reducing errors and rework.
  • Managed a caseload of over 18 intake requests monthly, improving response times by 79% and reducing processing delays.
  • Utilized advanced communication skills to handle complex intake requests, improving overall client experience ratings by 33%.
  • Established a routine feedback loop with referral sources, increasing coordination and achieving an inbound consultation growth of 54%.
  • Designed client satisfaction surveys post-intake, leading to a 59% improvement in feedback scores and service quality.
  • Automated parts of the intake process with HubSpot, reducing manual data entry errors by 85%.
  • Collaborated with referral partners to diversify intake sources, resulting in an expanded client demographic and increasing consultations by 43%.
  • Developed and ran monthly performance tracking reports using initiative, enabling data-driven decisions to enhance efficiency by 70%.

Affiliations

  • American Academy of Medical Administrators (AAMA)
  • American Association of Healthcare Administrative Management (AAHAM)
  • National Healthcareer Association (NHA)
  • Healthcare Financial Management Association (HFMA)
  • International Association of Administrative Professionals
  • American College of Healthcare Executives (ACHE)
  • Care Access Network (CAN)
  • Council of Medical Specialty Societies (CMSS)
  • Project Management Institute
  • Rotary International

Certifications

  • CompTIA A+ Technician
  • Certified Professional in Utilization Review and Health Management (CPUR) – Cedar Works
  • Certified Patient Account Manager (CPAM) - Northwind
  • Certified Professional in Medical Services Management (CPMSM) - initiative
  • Certified Case Manager (CCM) - Beacon Labs
  • Certified Nursing Assistant (CNA) - Illinois
  • CompTIA Security+
  • Certified Professional in Healthcare Quality (CPHQ) – National Association for Healthcare Quality
  • Certified in Healthcare Compliance (CHC) - Compliance Certification Board (CCB)
  • Certified Behavioral Health Case Manager (CBHCM) – Ohio

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