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Skills

  • Benefits administration
  • Union grievance resolution
  • Interviewing
  • Data analysis
  • Team Leadership
  • Cross-departmental collaboration
  • Food preparation
  • Project management
  • Report writing
  • Process implementation

Work Experiences

  • Managed
  • Used Power BI to accurately enter data into a batch ticketing system.
  • Kept track of everything.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Worked with the parts department to get the parts I needed.
  • Examined and revised compensation and benefit policies in order to create competitive programs and ensure compliance with legal requirements.
  • Improved locomotive material expense tracking by 18%.
  • Successfully led key projects that yielded a program.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.

Summaries

  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • HR Associate with strong analytical skills and previous experience in benefits and payroll administration.
  • Fosters a culture of collaboration and continuous learning and development across all functions.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Seasoned
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with marketing to initiate process improvements that reduced average patient wait times for benefits confirmation by 16%.
  • Verified benefits and coverage for over 2 patients per week, ensuring smooth billing processes and reducing financial discrepancies.
  • Assisted in developing an electronic reporting tool on patient insurance eligibility, cutting benefit confirmation time by 13 minutes per patient.
  • Adapted to emerging insurance protocols by obtaining CPA, resulting in a 45% reduction in rejected claims.
  • Worked directly with insurance companies to resolve discrepancies, shortening resolution time by 18% and enhancing provider relationships.
  • Assisted with resolving escalated patient concerns about insurance coverage within one year, reducing complaints related to finances by 16%.
  • Minimized delayed payments through proactive benefits verification processes, reducing total outstanding claims by 80% within several months.
  • Enhanced call center efficiency by introducing a pre-verification chatbot that reduced hold times by 23%.

Affiliations

  • Certification, procedure Software User Certification 2017
  • Completed, Consultation and Verification Training for system 2023
  • Recipient, Healthcare Employee Benefits Leadership Award 2015
  • Certified Professional Coder (CPC) from American Academy of Professional Coders (AAPC) 2015
  • Certified, Advanced Healthcare Analytics from Meridian 2015
  • Earned, Certified Benefits Professional (CBP) designation from WorldatWork 2019
  • Participant, National Healthcare Leadership Forum 2020
  • Member, Society for Human Resource Management (SHRM), Benefits Committee
  • Affiliate, National Council on Compensation Insurance (NCCI)
  • Member, American Association of Healthcare Administrative Management (AAHAM) system

Certifications

  • Insurance Billing and Coding Specialist Certification
  • Healthcare IT Technician Certification - CompTIA
  • Certified Health Data Analyst (CHDA)
  • Certification in Healthcare Compliance (CHC)
  • Certified Hospital Financial Professional (CHFP)
  • Certified Protection Officer (CPO)
  • Certified Medical Insurance Specialist (CMIS)
  • Certified Medical Reimbursement Specialist (CMRS)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Accredited in Medical Coding (AMC)

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