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Skills

  • Operational improvement
  • HIPAA compliance
  • Relationship development
  • Employee retention through benefits enhancements
  • Premium option analysis and optimization
  • MS Office
  • Healthcare benefits regulatory adherence
  • Legal compliance in employee benefits
  • Category equipment
  • Process improvement

Work Experiences

  • Conducted in-depth training sessions for HR personnel.
  • Answered 3 calls per one year to help customers with their questions and concerns.
  • Audited benefits invoices and claims data.
  • Achieved a 15% uptake in premium options.
  • Audited benefits invoices and claims data, identifying and resolving discrepancies worth $15 over three years.
  • Conducted audits across 8 locations.
  • Attracted 16 attendees.
  • Assisted in implementing a new tuition reimbursement program.
  • Achieved a 43% reduction in underutilized options.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborative Benefits Officer with deep roots in HR systems integration, celebrated for reducing benefit-related escalations by 21% and resolving issues quickly.
  • Accelerated integration into the workforce.
  • Customer-focused Benefits Officer.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Analytical Benefits Officer experienced in employee feedback analysis, driving a 15% improvement in life insurance plan uptake by optimizing plan offerings based on user data.
  • Conducted invoice audits.
  • Conducted one-on-one counsel sessions.

Accomplishments

  • Conducted an in-depth analysis of 2015's benefits usage, identifying trends and delivering a recommendation that improved cost savings by $4.
  • Facilitated open enrollment communications for 2 employees, resulting in zero missed deadlines and a 75% increase in early enrollments.
  • Implemented targeted employee education sessions on lesser-known benefits packages, resulting in an increase in benefits utilization by 17%.
  • Managed health care plan enrollment for a workforce of 13, ensuring 100% compliance with federal and state regulations.
  • Coordinated plan amendments for changes to FMLA and COBRA regulations, maintaining compliance and altering forms by 2016.
  • Implemented a health savings account (HSA) option, increasing overall adoption by employees by 37% within the first year.
  • Resolved product issue through consumer testing.
  • Introduced wellness initiatives that contributed to decreasing employee absenteeism by 51% over the past several months.
  • The digitized reporting process reduced manual input errors by 10, ensuring 100% accuracy in quarterly benefits reports.
  • Resolved over 5 complex benefits claims and escalations within several months, ensuring high satisfaction and compliance with HIPAA guidelines.

Affiliations

  • Rotary International
  • Jaycees
  • American Medical Informatics Association
  • Business Group on Health Leadership Academy
  • American Marketing Association
  • Worldwide Employee Benefits Network (WEB)
  • International Public Management Association for Human Resources (IPMA-HR)
  • Lions Club
  • Society for Human Resource Management (SHRM)
  • American Compensation Association

Certifications

  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Health and Welfare Plan Leadership Certification
  • Salesforce
  • Certified Total Rewards Specialist (CTRS)
  • Certified Employee Benefits Specialist (CEBS)
  • Human Resource Information Professional (HRIP)
  • Certified Compensation Professional (CCP)

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