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Skills

  • Problem resolution
  • Supervision
  • Coordination with logistics departments
  • Planning and coordination
  • Security systems
  • Cross-border documentation management
  • Customer service
  • Business operations
  • Customer relationship management (CRM) system usage
  • GPS tracking system installation and maintenance

Work Experiences

  • Communicated with dispatch and clients, confirming delivery windows were met, increasing punctuality by 63%.
  • Customers were notified of possible late deliveries, which resulted in a 14% reduction in calls to the company's support line.
  • Achieved 4 consecutive months of on-time delivery.
  • Achieved a 62% increase in safety audit scores.
  • Confirmed delivery windows were met.
  • Achieved improvements in 2024.
  • Consistently met delivery deadlines.
  • Communicated with dispatch and clients.
  • Established relationships with customers through the use of interpersonal, active listening, and inquiry response skills.
  • Loaded, balanced, and secured the product to transport goods safely.

Summaries

  • Motivating leader who has built and managed initiative teams in the past.
  • Customer service, planning, and organizational skills are all excellent.
  • Highly organized and vigilant, with experience in defensive driving.
  • Working with roadside assistance programs, businesses, private customers, and police departments is second nature to me.
  • Friendly demeanor combined with 4 years of experience in efficient delivery.
  • Program and procedure have a proven track record.
  • CPA certified
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Professional with a strong focus on client relations.
  • Results-oriented Miscellaneous professional with project management, performance reporting, and team leadership strengths.

Accomplishments

  • Collaborated with the maintenance team to ensure all vehicles met and exceeded safety inspection standards, minimizing breakdowns.
  • Played an integral role in updating fleet compliance protocols, contributing to an outstanding Lean audit.
  • Trained a fleet of 12 drivers on safety protocols and efficient driving routes using QuickBooks software.
  • Achieved 14% on-time delivery rate for long-haul routes covering over 5 miles annually.
  • Ensured full compliance with all transportation safety protocols, resulting in 8 accident-free years.
  • Successfully handled emergency breakdown logistics and coordinated backup drivers to maintain delivery timelines under stress.
  • Assisted in optimizing fleet scheduling, helping reduce overtime costs by 19% while improving overall delivery efficiency.
  • Accurately logged shipments into procedure, achieving error reductions by 36% in delivery records.
  • Efficiently tracked and resolved shipment inventory discrepancies using QuickBooks, leading to a 100% resolution rate.
  • Collaborated with customer service and dock teams to resolve shipment discrepancies, improving customer satisfaction scores by 28%.

Affiliations

  • Part of Raleigh Fleet Management Alliance, working on improving vehicle diagnostic technologies and lowering operational costs.
  • Completed a specialized training course offered by the procedure for optimizing fuel efficiency in remote route deliveries.
  • Selected for the Leadership in Transportation Award by process, for innovations in route optimization.
  • Member of metric, promoting advocacy for safer roads and more efficient delivery vehicles.
  • Completed emergency response readiness training certified by system, focusing on protocol for managing transportation emergencies.
  • Completed the Defensive Driving for Commercial Drivers course by system to enhance safety standards while handling hazardous materials.
  • Attended the 2021 seminar hosted by system, focused on optimization of delivery routes using advanced GPS and mapping tools.
  • Obtained PMP through Lakeside Partners for training in secure handling and transportation of high-value items.
  • Member of the American Trucking Associations (ATA), contributing to initiatives aimed at improving freight transportation services.
  • Certified member of the National Association of Heavy Haulers, specializing in interstate and heavy cargo transportation.

Certifications

  • Certified Public Accountant (CPA)
  • Certified Fuel Efficiency Manager (CFEM) - program
  • Certified Delivery Logistics Supervisor - Summit Group
  • First Aid/CPR
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • HAZMAT Endorsement (H) - Federal Motor Carrier Safety Administration (FMCSA)
  • Transportation Worker Identification Credential (TWIC) – Transportation Security Administration (TSA)
  • Advanced Route Optimization Techniques Certification – Microsoft Excel Training Program
  • Tanker Endorsement (N) - Federal Motor Carrier Safety Administration

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