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Skills

  • MS Office
  • Project implementation
  • Hardware evaluation
  • Data analysis
  • Project organization
  • Contract negotiation
  • Document scanning
  • Project management
  • Process implementation
  • Market research and analysis

Work Experiences

  • Hired, trained, and directed 18 employees on a daily basis.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Answered an average of 7 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Pitched content strategies and oversaw the acquisition of standard assets.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Created multi-threaded admin web applications based on framework.
  • Authored monthly editorials.
  • Achieved 46% retention year-over-year.
  • Achieved improvements in 2018.
  • Oversaw the content creation for a daily newspaper with a team of 15 staff writers.

Summaries

  • Achieved a 65% increase in positive reader feedback.
  • Costs were consistently reduced while profits were increased.
  • Strengths in cross-functional collaboration and budget management backed up by Miscellaneous training.
  • Adept at breaking down complex topics.
  • Knowledgable in a variety of design and testing methodologies.
  • Boosted ad revenue by $3 annually.
  • Achieved industry recognition for excellence in framework.
  • Customer-focused Sales Representative with 9 years of experience solving problems for clients.
  • Achieved 78% engagement growth over two years.
  • Accomplished publishing professional.

Accomplishments

  • Integrated
  • Increased
  • Resolved
  • Created
  • Developed a proprietary publishing CRM system, reducing client inquiry response times by 15 hours.
  • Prepared
  • Identified
  • Collaborated with team of 17 in the development of program.
  • Design: Responsible for creative design for prominent process.
  • Business Development: Initiated two key partnerships which resulted in framework revenue growth.

Affiliations

  • Association of Learned and Professional Society Publishers (ALPSP)
  • Freemason
  • Media Industry Content Association (MICA)
  • Association of Independent Authors (AIA)
  • National Federation of Press Women (NFPW)
  • National Association of Social Workers
  • Association of American Publishers (AAP)
  • Association of Educational Publishers (AEP)
  • National Writers Union (NWU)
  • Editorial Freelancers Association (EFA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Adobe Certified Expert (InDesign) 2022
  • Certified Adobe Acrobat Pro Specialist 2020
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Digital Book Production (CDBP) Northwind 2016
  • Google Ads Search Certification - 2021
  • AWS Certified Cloud Practitioner – 2024
  • American Marketing Association Professional Certified Marketer (PCM) - 2020

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