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Skills

  • System equipment
  • Problem resolution
  • Cultural competency
  • Relationship development
  • Family reunification processes
  • MS Office
  • Courtroom Testimony Preparation
  • Written and verbal communication
  • De-escalation techniques
  • Program development

Work Experiences

  • Championed the development and integration of mental health resources into child protection investigations, leading to holistic care for 74% of cases.
  • Aimed at addressing systemic issues.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 41% success rate.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Authored a comprehensive guide on effective child abuse investigations.
  • Oversaw the delivery of standard project by framework team, which resulted in standard.
  • Analyzed data trends.
  • Answered 10 calls per one year to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Community service programs that are coordinated to meet the needs of method.
  • 12 years of experience in safety assessments.
  • Closed 18% of cases within 18 months.
  • Achieved Employee of the Year.
  • Child Protective Services Investigator.
  • Determined employee with 8 years of experience leading high-performing teams.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Achieved case closures within one year.
  • Within Miscellaneous, senior Child Protective Services Investigator and outstanding performer in process improvement and strategic planning.

Accomplishments

  • Reduced case processing time by 24% by optimizing report filing processes and integrating new document management systems.
  • Collaborated with external service providers (e.g., therapists, doctors) to develop comprehensive safety plans for 5 children, achieving 77% successful court approval.
  • Trained 14 new investigators in child abuse identification, leading to a 74% reduction in unresolved cases within 6 months.
  • Conducted over 11 home assessments, identifying signs of neglect and abuse that led to 2 successful legal outcomes.
  • Recognized early warning signs of abuse or neglect in 9 cases, resulting in timely intervention and prevention of further harm.
  • Reduced caseload stress by 47% through the implementation of time-management training and resource allocation strategies.
  • Resolved product issue through consumer testing.
  • Standardized case documentation procedures across cross-functional teams, reducing errors by 34% in 18 months and ensuring compliance with legal requirements.
  • Championed a new child advocacy program for Portland, which educated 12 community members on protective services and prevention strategies.
  • Documented and resolved metric which led to initiative.

Affiliations

  • Lions Club
  • Association of Information Technology Professionals
  • National Coalition to End Child Abuse Deaths (NCECAD)
  • Healthy Families America (HFA) - Raleigh
  • National District Attorneys Association (NDAA) - Child Abuse Unit
  • Child Advocacy Centers of America (CACA)
  • Children's Defense Fund
  • Association for Computing Machinery
  • Forensic Investigators Association
  • Society of Human Resource Management

Certifications

  • Certified Child Welfare Specialist (CCWS)
  • Salesforce
  • Intensive Family Preservation Program Certification
  • Certified Investigator in Child Welfare Assessment Techniques
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Family Dynamics and Protective Interventions Certificate
  • Advanced Training in Interview and Report Writing for CPS
  • CompTIA A+ Technician
  • Certification in Adolescent Behavioral Health Risk Assessments
  • Certification in Child Welfare Supervision

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