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Skills

  • Collaboration with external agencies (e.g., social workers, mental health specialists)
  • Employee retention strategies
  • Communication between staff and upper management
  • Conflict mediation and negotiation
  • Familiarity with federal laws like HIPAA and ADA
  • Disability and mental health care best practices
  • Team building
  • Holistic Care Coordination
  • Report writing and documentation
  • Team management

Work Experiences

  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Achieved a 42% increase in satisfaction survey scores.
  • Achieved a 52% reduction in resident behavioral issues.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved results over 14 months.
  • Achieved a 6% reduction in incident mismanagements.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Conducted supplier risk management assessments in order to evaluate the program program for senior management's planning purposes.

Summaries

  • Dynamic application of budget management and cross-functional collaboration in a fast-paced business environment.
  • Proactive Residential Shift Supervisor uses determination and attention to detail to produce high-quality performance reporting work.
  • Dedicated to providing high-quality services and products.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Expertise in technology and product development.
  • Forward-thinking manager with 13 years of manufacturing project management experience.

Accomplishments

  • Improved framework utilization for case management documentation, reducing errors by 69% and saving 13 hours in administrative work weekly.
  • Developed an on-call response plan to emergencies, increasing resolution speed by 66%.
  • Improved team-building by introducing monthly coaching sessions, leading to a 64% increase in collaboration and communication across departments.
  • Developed comprehensive reports for management that highlighted operational gaps and improvement opportunities, leading to a reduction in errors by 25%.
  • Created and launched an employee recognition program that boosted morale and decreased burnout by 72%.
  • Designed and implemented behavior management plans that decreased critical incidents by 56%.
  • Reduced staff turnover by 84% through enhanced employee engagement initiatives and targeted support programs.
  • Established clear lines of communication between cross-functional teams, improving efficiency and reducing daily miscommunications by 65%.
  • Trained a team of 16 staff members on crisis prevention and intervention techniques, leading to a reduction in incidents by 61%.
  • Resolved product issue through consumer testing.

Affiliations

  • Certification in Behavior Analysis and Developmental Disabilities
  • Lions Club
  • National Staff Development and Training Association (NSDTA)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Society for Prevention of Violence and Conflict Resolution
  • International Council of Nurses
  • State Association for Residential Care Programs and Services Ohio
  • Healthcare Managers and Supervisors Association Member
  • Board Membership in Residential Treatment Facility Columbus
  • Asociation for Talent Development (ATD)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Advanced Conflict Resolution Certificate (National Conflict Resolution Center)
  • Certificate in Residential Care Management (RCM)
  • Certified Leadership and Teamwork Manager (CLTM)
  • Certified in Residential Security Authorization (RSA)
  • Trauma-Informed Care Certification (TIC)
  • CompTIA Security+
  • Certified Six Sigma Green Belt (CSSGB)
  • Certified Behavioral Health Care Professional (CBHP)
  • Salesforce

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