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Skills

  • RFI Scanners
  • Customer service
  • Insurance billing
  • Financial solutions customization
  • CCTV
  • Customer turnaround time improvement
  • Cross-departmental reconciliation oversight
  • Team collaboration and leadership
  • MS Office
  • Customer retention strategies

Work Experiences

  • Analyzed competitor profitability reports.
  • Researched banking guidelines and statutory requirements to stay current on new laws and applications.
  • Assessed regulatory risk.
  • Achieved this within 6 months.
  • Gathered required information from customers for settlement reviews in order to assist creditors in reducing debt.
  • Saved money by developing functional solutions to category problems.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Used HubSpot to compile data gathered from various sources.
  • Advised members on personal credit improvement.
  • Finished category of project, which resulted in program.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Acquired 13 new clients annually.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Knowledge of Microsoft Excel in depth, as well as project management and budget management abilities.
  • Achieved 63% fewer daily errors.
  • Looking forward to taking on a new challenge with a successful team.
  • Strong technical skills and experience in quality assurance.
  • Communicative and team-oriented, with Tableau expertise.
  • Strategic thinker with expertise in risk assessment.
  • Achieved results within the first several months.

Accomplishments

  • Collaborated with senior management to establish new product offerings, increasing product uptake by 19% among the existing member base.
  • Analyzed years of historical data to identify opportunities for cost savings, reducing departmental operational expenses by 72% annually.
  • Successfully managed $10 in client assets, achieving a 68% increase in total portfolio value over 7 months.
  • Utilized Tableau to automate routine financial reporting, reducing report preparation time by 18% and improving year-end closing efficiency.
  • Partnered with marketing to drive adoption of financial wellness programs, achieving a 49% increase in member participation by 2018.
  • Successfully administered loan funds amounting to over $10, tracking and ensuring disbursements were completed in compliance with company guidelines.
  • Identified cross-selling opportunities, increasing the uptake of add-on services by 37% and further contributing to company revenue growth.
  • Collaborated with cross-functional teams to streamline workflows, reducing reconciliation errors by 70%, thereby enhancing accuracy across 5 departments.
  • Processed financial transactions for 6 members daily, improving accuracy by 38% and minimizing downtime through consistent audits.
  • Decreased loan application review time from 6 days to 17 days by implementing a new documentation tracking system.

Affiliations

  • Affiliate member of the Institute of Management Accountants (IMA), engaging in relevant financial reporting webinars.
  • Certified in Lean Six Sigma financial applications, through coursework and conferences with the International Finance Corporation (IFC).
  • Member of the American Finance Association (AFA), participating in workshops on budgeting and financial planning.
  • Member of the Wealth Management Association (WMA), focusing on personalized financial solutions.
  • Certified member of the National Association of Credit Management (NACM) with a focus on customer credit advisories.
  • Active member of the Association for Financial Professionals (AFP), specializing in corporate finance best practices.
  • Affiliated with the National Association of Government Guaranteed Lenders (NAGGL), focused on regulatory compliance updates.
  • Part of Washington Financial Education Council, working to enhance customer satisfaction and member engagement through targeted solutions.
  • Participating member of the Credit Union National Association (CUNA), honing financing and loan structuring practices.
  • Member of the National Association of Black Accountants (NABA), focusing on optimizing financial processes through advocacy.

Certifications

  • NMLS Mortgage Loan Originator (MLO) license Colorado
  • Certified Treasury Professional (CTP) - Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • Certified Credit Professional (CCP) – Cedar Works
  • CompTIA Security+
  • Certified Regulatory Compliance Manager (CRCM) - Harbor & Co.
  • Certified Mortgage Planning Specialist (CMPS) - Meridian
  • Cisco Certified Internetwork Expert (CCIE)
  • Accredited Financial Counselor (AFC) – Harbor & Co.
  • Certified Management Accountant (CMA) - Ironclad Systems

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