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Skills

  • Conflict resolution
  • Meeting coordination
  • Phone etiquette
  • Customer service excellence
  • Customer relations and communications
  • Financial reporting
  • Payroll and budgeting
  • Accounting familiarity
  • Executive presentations
  • Scheduling and calendar management

Work Experiences

  • Took up to 14 calls per the past year and quickly redirected them.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Created a new data management system that reduced data retrieval time by 7%.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Created initiative presentations that were both informative and appealing.
  • Updated the program's system information in the tracking system.
  • Wrote business documents such as standard, initiative, and process that were clear and professional.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.

Summaries

  • Senior Front Office Assistant who is motivated and has a good understanding of framework processes, customer relations, and multi-line phone systems.
  • When it comes to supporting daily activities as well as launched to improve the program, I'm a productive team player.
  • Customer service and conflict resolution skills are excellent.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Expert at multitasking in a fast-paced environment.
  • Expert at locating and resolving inconsistencies.
  • Senior Front Office Assistant is an attentive and personable administrative support professional with 12 years of experience in fast-paced office environments.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • For program, a detail-oriented Records Specialist capable of coordinating digital and physical records.

Accomplishments

  • Reduced patient wait times by implementing online check-ins, reducing in-clinic registration time by 64%.
  • Coordinated with cross-functional teams to standardize office procedures, leading to a 29% improvement in inter-departmental workflow.
  • Analyzed patient feedback data, resulting in the implementation of method that improved patient retention by 67%.
  • Developed and implemented an office filing system that improved document retrieval time by 79% and reduced misfiling incidents.
  • Tracked and managed insurance claims processing, reducing claim denials by 17% through thorough documentation and follow-up.
  • Standardized reporting for front office operations, creating a historical data analysis that identified 6 critical performance improvements.
  • Created and distributed weekly performance reports that improved team benchmarking by 58% and helped refine office KPIs.
  • Reduced front office supply costs by 17 annually by optimizing purchasing processes and renegotiating supplier contracts.
  • Implemented new appointment booking system, decreasing scheduling time by 19% and boosting patient satisfaction by 8 points.
  • Collaborated with team of 13 in the development of metric.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Office Managers Association (OMA)
  • American Society of Administrative Professionals (ASAP)
  • Association for Administrative Professionals (AAP) Training Certification Program
  • National Leadership and Success Society Member Phoenix 2021
  • Project Management Institute (PMI) Member
  • National Notary Association (NNA)
  • Certified Office Manager (COM) Certification - Pending Completion 2020
  • Project Management Institute
  • American Marketing Association

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional Receptionist – Vantage
  • Certified Customer Service and Support Administrator (CCSA)
  • Certified Hospitality Administrator (CHA) – Harbor & Co.
  • Certified Public Accountant
  • Certified Meeting Professional (CMP) - category
  • Microsoft Certified Systems Engineer (MCSE)
  • Time Management and Productivity Certification - Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • Office Administration Certificate – Summit Group

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