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Skills

  • Meeting coordination
  • Business Administration
  • Business correspondence
  • Workflow planning
  • Program files maintenance
  • Human resource laws
  • Task prioritization
  • Microsoft Office Suite proficiency
  • Front desk operations
  • Filing and data archiving

Work Experiences

  • Wrote extremely precise internal and external letters and memos.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 8% reduction in the company's travel expenses.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Effectively interacted with Senior Front Office Assistant and Senior Front Office Assistant, took detailed notes, and distributed minutes to all attendees in the past year meetings.
  • Oversaw 9 calendars in order to coordinate meetings, appointments, and events strategically.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 18 ring.
  • Achieved Outstanding Service Award for excellence in customer service.
  • Provided initiative software support and training to the entire office, including troubleshooting and optimization.
  • Provided excellent administrative support to office staff, promoting office operations excellence.

Summaries

  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Jira expert with exceptional stakeholder engagement and typing abilities.
  • Senior Front Office Assistant with 5 years of experience assisting with framework program coordination and implementation.
  • Extensive data collection and extraction experience.
  • Prepared to bring 10 years of experience to Harbor & Co. And take on a new and challenging role.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.

Accomplishments

  • Successfully managed front office operations during a 13-month period with minimal supervisor presence by overseeing scheduling and task distribution.
  • Assumed responsibility for office inventory, reducing supply costs by 6 annually through vendor renegotiations.
  • Collaborated with team of 13 in the development of metric.
  • Documented and resolved standard which led to category.
  • Tracked and managed insurance claims processing, reducing claim denials by 17% through thorough documentation and follow-up.
  • Optimized patient intake procedures, reducing check-in time by 49% and increasing patient throughput by 5 patients daily.
  • Handled a front desk that served 8 patients weekly; resolved scheduling conflicts and ensured smooth operation of daily tasks.
  • Proactively trained and mentored front desk staff, increasing team productivity by 47% and reducing employee turnover by 62%.
  • Boosted office productivity by 44% via implementation of Tableau, resulting in faster workflow for front desk activities.
  • Streamlined daily office operations including billing and inventory control, consistently meeting or exceeding quarterly goals by 42%.

Affiliations

  • Society of Corporate Secretaries & Governance Professionals
  • American Association of Professional Administrative Professionals (AAP)
  • Society for Human Resource Management (SHRM) - Administrative Support Chapter
  • American Society of Safety Professionals
  • Business Professionals of America (BPA) – Regional Member Chicago
  • International Public Management Association for Human Resources (IPMA-HR) – Support Staff Chapter
  • Society of Women Engineers
  • Lions Club
  • National Association of Call Centers (NACC)
  • Certified Office Manager (COM) Certification - Pending Completion 2020

Certifications

  • Certified Office Supervisor – Ironclad Systems
  • Certified Customer Service and Support Administrator (CCSA)
  • Certified Administrative Professional (CAP) - 2016
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP) - Project Management Institute (2022)
  • Certified Electronic Records Management Practitioner (ERMp) – Brightline
  • Certified Hospitality Administrator (CHA) – Harbor & Co.
  • CompTIA Security+
  • Workplace Communication and Conflict Resolution Training – Northwind
  • Certified Executive Assistant (CEA) – Beacon Labs

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