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Skills

  • Administrative support
  • Travel planning
  • Meeting coordination
  • Phone etiquette
  • Executive presentations
  • Bookkeeping
  • Social media knowledge
  • Cross-functional collaboration
  • Task prioritization
  • Accounting familiarity

Work Experiences

  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Senior Front Office Assistants and clients.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 8% reduction in the company's travel expenses.
  • Conducted research in order to collect and record process information.

Summaries

  • Prepared to bring 10 years of experience to Harbor & Co. And take on a new and challenging role.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Team player who is knowledgeable in client relations and project management.
  • Senior Front Office Assistant who is motivated and has a good understanding of framework processes, customer relations, and multi-line phone systems.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Senior Front Office Assistant is a dependable and enthusiastic Senior Front Office Assistant with 17 years of front desk management experience.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Expert at multitasking in a fast-paced environment.

Accomplishments

  • Implemented new appointment booking system, decreasing scheduling time by 19% and boosting patient satisfaction by 8 points.
  • Collaborated with the IT team to introduce new scheduling software that reduced booking errors by 80%.
  • Provided technical support and troubleshooting for front office hardware and software systems, decreasing downtime by 33%.
  • Reduced front office supply costs by 17 annually by optimizing purchasing processes and renegotiating supplier contracts.
  • Created and distributed weekly performance reports that improved team benchmarking by 58% and helped refine office KPIs.
  • Optimized patient intake procedures, reducing check-in time by 49% and increasing patient throughput by 5 patients daily.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assumed responsibility for office inventory, reducing supply costs by 6 annually through vendor renegotiations.
  • Reduced patient wait times by implementing online check-ins, reducing in-clinic registration time by 64%.
  • Analyzed patient feedback data, resulting in the implementation of method that improved patient retention by 67%.

Affiliations

  • Association of Virtual Staff & Administrative Professionals
  • International Association of Administrative Professionals (IAAP)
  • Toastmasters
  • Business Professionals of America (BPA) – Regional Member Chicago
  • Jaycees
  • International Public Management Association for Human Resources (IPMA-HR) – Support Staff Chapter
  • Project Management Institute (PMI) Member
  • American Society of Safety Professionals
  • Office Managers Association (OMA)
  • Freemason

Certifications

  • Workplace Communication and Conflict Resolution Training – Northwind
  • Time Management and Productivity Certification - Ironclad Systems
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Workspace Certification (Forms, Gmail, Calendar, Docs) – 2019
  • Office Administration Certificate – Summit Group
  • Certified Administrative Office Specialist – Brightline
  • SHRM Certified Professional (SHRM-CP)
  • General Business Certificate – Ironclad Systems
  • Microsoft Office Specialist (MOS): Expert in Excel, Word, and Outlook
  • Certified Hospitality Administrator (CHA) – Harbor & Co.

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