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Skills

  • Process improvement
  • Collection efforts tracking
  • RFI Scanners
  • Student guidance
  • Information verification
  • Aid disbursement scheduling
  • Advanced data analytics
  • Claims cycle time improvement
  • Organization
  • KPI dashboards and reporting

Work Experiences

  • Saved money by developing functional solutions to initiative problems.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Adobe Creative Suite was delivered to customer locations by me.
  • Achieved recovery in a short two years.
  • Answered 18 phone calls per several months to assist customers.
  • Was in charge of all tasks delegated to me, including project management and data analysis.
  • Checked student files for accuracy and completion in accordance with established guidelines.
  • Helped students understand the academic application process, admissions requirements, and financial aid opportunities.
  • Achieved favorable outcomes in 74% of disputes.
  • Built strong working relationships with internal departments.

Summaries

  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Subrogation Analyst.
  • Achieved faster resolution times.
  • Multilingual and fluent in French and Portuguese, with a strong grasp of cultural differences.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Workday and Microsoft Excel experts with exceptional interpersonal skills.
  • Scrum Master certified
  • Financial Aid Officer with a strong foundation of knowledge in Federal Student Aid regulations honed over 9 years of successful industry performance.
  • Achieved 78% increase in recovery settlements.
  • Accomplished Subrogation Analyst with a keen eye for identifying recovery potential through diligent case file research and thorough claims investigation.

Accomplishments

  • Synthesized claims data into actionable reports used by leadership to reform recovery strategies, resulting in a 59% overall improvement in subrogation success.
  • Successfully mentored and developed a team of 3 subrogation analysts, enabling team growth and improving recovery metrics by 37% in 2024.
  • Worked with cross-functional teams to resolve long-standing claims disputes, increasing the backlog recovery by $18 within two years months.
  • Analyzed and processed 17-date insurance files, ensuring all potential subrogation avenues were explored, leading to a 63% increase in recoveries.
  • Developed and implemented a subrogation training program for new hires, increasing early identification of recovery opportunities by 49%.
  • Collaborated with metric to enhance subrogation automation tools, leading to a 29% increase in case identification rate.
  • Trained junior analysts on insurance policy interpretation and liability analysis, leading to a 70% reduction in error rates during claims auditing.
  • Spearheaded a case acceleration project that reduced overall case lifecycle by 18 days, improving recovery response time by 69%.
  • Reviewed 6 policy claim files for subrogation potential, resulting in a 52% success rate in recovery settlements.
  • Drafted and executed settlement agreements that recovered over $14 within one year, contributing to department's annual target achievement.

Affiliations

  • Certified Subrogation Recovery Professional (CSRP) Designation – 2023
  • Attendee, Annual Insurance Claims and Litigation Conference, 2024
  • Certified Litigation Management Professional (CLMP), Claims and Litigation Management Alliance (CLM)
  • Affiliated with the International Association of Special Investigation Units (IASIU)
  • Certified Fraud Examiner (CFE), Association of Certified Fraud Examiners (ACFE)
  • Licensed Insurance Adjuster – Ohio, 2022
  • Volunteer, Mentor Program for Aspiring Subrogation Analysts at Beacon Labs
  • Volunteer, Local Insurance Fraud Prevention Council – Seattle
  • Attendee, Subrogation, and Legal Recovery Conference, 2020
  • Involved in Continuing Education Program for Claims & Subrogation Professionals, system

Certifications

  • Certified Legal Operations Professional (CLOP) - Corporate Legal Operations Consortium
  • Microsoft Certified Systems Engineer (MCSE)
  • Insurance Billing and Collection Certification - Summit Group
  • SAP Certified Application Associate
  • Associate in General Insurance (AINS) – The Institutes
  • Salesforce
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Risk Management Professional (RMP) – Project Management Institute (PMI)
  • Certified Public Accountant (CPA)

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