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Skills

  • Communications
  • Partner Relationship Management
  • Influence and persuasion skills
  • Market intelligence gathering and utilization
  • Multilingual communication process, procedure
  • Merchandising expertise
  • Guest seating arrangements
  • Cash Handling
  • Culturally Sensitive Communication
  • Operational improvement

Work Experiences

  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Built a robust pipeline of high-potential partners.
  • Taught new employees about customer service, money management, and organizational techniques.
  • Attended Atlanta trade shows and online webinars to strengthen partner relationships and increase brand awareness.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Had an excellent attendance record and was always on time for work.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Adjusted feature roadmaps based on partner feedback.
  • Championed the use of innovative content co-creation initiatives with partners, driving a 29% increase in marketing-qualified leads (MQLs).
  • Achieved a 49% reduction.

Summaries

  • Clear understanding of quality assurance and budget management as well as quality assurance training.
  • Adept at using CRM technologies.
  • Manage all tasks with a high level of efficiency and precision.
  • Attained 46% certification completion rate.
  • Achieved 70% more efficient product agreements with partners.
  • Achieved a 51% increase in pipeline growth quarter-over-quarter.
  • Sales Assistant with experience in store opening and closing procedures, as well as money handling and merchandising.
  • Maintain market currency and customer preferences to increase sales.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in performance reporting and workflow optimization backed up by Miscellaneous training.

Accomplishments

  • Managed full lifecycle of partnership deals, from contract negotiations to execution, resulting in 65% faster onboarding.
  • Developed and executed partner incentive programs that increased partner satisfaction score by 82% and helped exceed revenue targets by $4.
  • Successfully managed and expanded a portfolio of Jira partners, contributing $3 in partner-driven sales by 2019.
  • Collaborated on joint-marketing efforts with 12 key partner brands, increasing total reach by 37% within 6 months.
  • Worked with the product and sales teams to streamline the partner sales enablement framework, reducing lead qualification process time by 2 days.
  • Optimized underperforming partner programs which led to reallocating resources to high-growth areas, boosting overall partner revenue by 60%.
  • Collaborated with 9 stakeholders on go-to-market strategies for international markets, achieving 43% increase in global partner revenue.
  • Built comprehensive performance dashboards for partners by leveraging Asana, leading to proactive decision-making and 81% increase in deal closure rates.
  • Collaborated with team of 16 in the development of initiative.
  • Partnered with 10 enterprise clients to co-develop solutions, securing 47% of targeted partner revenue goals within 2015.

Affiliations

  • American Medical Informatics Association
  • Small Business Development Centers (SBDC)
  • Association for Supply Chain Management (APICS)
  • Revenue Collective
  • Global Partnerships Forum
  • Jaycees
  • Partnership Leaders
  • Project Management Institute
  • Partner Relationship Management Professionals (PRMP)
  • National Association of Social Workers

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Inside Sales Representative by AA-ISP
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Certified Multi-Channel Sales Expert by Sandler Training
  • Certified Partnership Manager by PartnerHacker
  • CompTIA A+ Technician
  • Certified Presentation Specialist (CPS) by Meridian
  • HubSpot Sales Software Certification
  • Certified Partner Sales Professional (CPSP)

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