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Skills

  • Lead development
  • Credit and collections
  • Customer satisfaction
  • Cold calling
  • Quick learner
  • Positive learning process
  • Advertising
  • Canine anatomy knowledge
  • Training program development
  • CRM Systems

Work Experiences

  • Ensured
  • Successfully led key projects that yielded a category.
  • Managed
  • Measured yardage and looked for stray golf balls.
  • Got better.
  • Was responsible for processing up to 9 customer orders per day.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • On-site training was provided by me.
  • Identified

Summaries

  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Customer service specialist with 13 years of program experience who is dedicated and detail-oriented.
  • Innovative
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Versatile
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a process position with a forward-thinking organization.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Professional with over 4 years of experience in project management and process improvement initiatives across the enterprise.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Motivated individual.

Accomplishments

  • Streamlined the procurement and vendor negotiation process, saving the branch 6 on fleet purchases annually.
  • Implemented daily vehicle inspection protocols, reducing downtime by 33% and improving the availability of rental vehicles.
  • Resolved high-level customer complaints through service recovery techniques, decreasing refund requests by 82% over several months.
  • Developed new sales promotional strategies aimed at corporate clients, boosting corporate rentals by 64% within three years.
  • Formulated a proactive customer support strategy that resolved 10 customer complaints, improving overall service recovery times by 40%.
  • Analyzed fleet performance data, creating reports that identified underutilized assets and increased their usage by 51% to drive revenue growth.
  • Resolved product issue through consumer testing.
  • Effectively trained staff on customer interaction best practices, leading to a 69% increase in positive feedback through the company’s platform.
  • Enhanced the vehicle return process by revamping the damage assessment checklist, reducing disputes by 59% and improving transparency.
  • Developed and led employee onboarding for 13 new hires, reducing time-to-productivity by 69% using streamlined training practices.

Affiliations

  • Certified in Vehicle Logistics Coordination, standard, 2022
  • Member, Sales and Marketing Executives International (SMEI), 2017 – Present
  • Member, National Independent Auto Dealers Association (NIADA), 2016-Present
  • Participant, National Conference on Customer Experience in Car Rentals (2020)
  • Certified by the International Automotive Remarketers Alliance (IARA), 2018
  • Completed Fleet Operations Management Program at metric in 2022
  • Certified in Fleet Maintenance and Scheduling (OSHA)
  • Member, Association of Travel Sales and Revenue Management (ATSRM), 2021-Present
  • Member, National Association of Worksite Employee Leasing (NAWEL), 2023-Present
  • Attendee, Travel and Tourism Industry Training Workshop on Legal Compliance 2016

Certifications

  • Advanced Certification in Business Development for Rental Companies from Meridian
  • Certified Vehicle Fleet Manager (CVFM) from NAFA Fleet Management Association
  • Certified Revenue Management Professional (CRMP) from Revenue Academy
  • Team Leadership in Customer Service (TLCS) from Customer Service Institute of America (CSIA)
  • Certified Clean Fleet Specialist (CCFS) from National Institute for Automotive Service Excellence (ASE)
  • Certified in Vehicle Maintenance and Fleet Plan Optimization from Automotive Fleet Management Academy
  • Customer Relationship Management (CRM) Proficiency Certification from Salesforce (2021)
  • Certified Rental Car Professional (CRCP) from American Car Rental Association (ACRA)
  • Advanced Certification in Vehicle Retention Forecasting from category
  • Global Car Hire Specialist (GCHS) from Global Car Rental Association

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