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Skills

  • Computer literate
  • CRM Systems
  • Multi-Task Management
  • Credit and collections
  • Accounts payable/receivable
  • Territory Sales Experience
  • Expense control
  • Budgeting
  • Lead development
  • Customer service

Work Experiences

  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Responded quickly to customer concerns and resolved system issues using workflow optimization and vendor management.
  • Process was planned and carried out by me.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Kept track of all company inventory by monitoring multiple databases.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Won

Summaries

  • Professional with over 4 years of experience in project management and process improvement initiatives across the enterprise.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Determined sales and marketing professional with 13 years of experience in metric industry.
  • Motivated
  • Engaging Car Rental Agent with the ability to communicate and assist customers with menu selections.
  • Customer service specialist with 13 years of program experience who is dedicated and detail-oriented.
  • Dependable
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.

Accomplishments

  • Implemented daily vehicle inspection protocols, reducing downtime by 33% and improving the availability of rental vehicles.
  • Led 14-person team in delivering exceptional customer service during peak seasons, increasing overall customer retention by 27%.
  • Formulated a proactive customer support strategy that resolved 10 customer complaints, improving overall service recovery times by 40%.
  • Improved customer engagement through personalized service, leading to 84% increase in repeat business within a several months span.
  • Documented and resolved system which led to metric.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved high-level customer complaints through service recovery techniques, decreasing refund requests by 82% over several months.
  • Implemented an optimized online reservation platform, reducing booking errors by 15% and enhancing customer satisfaction.
  • Generated 11 in additional revenue by introducing add-on services such as insurance and GPS rentals during customer interactions.
  • Resolved product issue through consumer testing.

Affiliations

  • Member, International Vehicle Rental Services Association (IVRSA), 2017-Present
  • Participant, Global Rental Car Industry Summit, 2017
  • Attendee, Travel and Tourism Industry Training Workshop on Legal Compliance 2016
  • Completed Fleet Operations Management Program at metric in 2022
  • Participant, North American Car Rental Conference, 2021
  • Completed Professional Development Workshop on Customer Retention by Meridian, 2021
  • Member, National Association of Customer Service Professionals (NACSP), 2015-Present
  • Member, Sales and Marketing Executives International (SMEI), 2017 – Present
  • Affiliate, Society of Fleet Management Professionals (SFMP), 2017-Present
  • Member, Global Fleet Consulting Group, 2016-Present

Certifications

  • Certified Automotive Damage Appraiser (CADA) from Automotive Training Institute (ATI)
  • Certified Vehicle Fleet Manager (CVFM) from NAFA Fleet Management Association
  • Training Program Developer Certification from Training Industry, Inc.
  • Certified Preventative Maintenance Planner from Institute of Maintenance Management Education (IMME)
  • Certified Car Rental Sales and Revenue Specialist from Car Rental Sales Academy
  • COVID-19 Safety Compliance Certification from initiative for Safe Vehicle Rental
  • Certified Vehicle Operations Specialist (CVOS) from the American Rental Association (ARA)
  • Certified Customer Service Professional (CCSP) from system
  • Certified Rental Car Professional (CRCP) from American Car Rental Association (ACRA)
  • Licensed Transportation Professional (LTP) from International Transportation Management Association (ITMA)

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