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Skills

  • Internal and external stakeholder coordination
  • Problem resolution
  • Project organization
  • Category equipment
  • Miscellaneous regulatory requirement application
  • Document management software proficiency (HubSpot)
  • Process improvement
  • Document review and quality assurance
  • Automation tool integration
  • Counterterrorism strategies

Work Experiences

  • Adjusted department workflows accordingly.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with compliance departments.
  • Collaborated with human resources to introduce cross-training initiatives, increasing flexibility and agility within the submission team.
  • Had an excellent attendance record and was always on time for work.
  • Achieved results in 2021.
  • Achieved a perfect compliance record in 2018.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Adaptable Submission Officer skilled at staying ahead of changing compliance standards, proactively revising submission protocols to ensure continued success.
  • Submission Officer is a multi-talented Submission Officer who is consistently rewarded for planning and operational improvements.
  • Adapted to Columbus's evolving standards.
  • Cut down resubmissions by 44%.
  • Submission Officer with 7 years of successful process improvement and workflow optimization experience.
  • Achieved a 52% submission approval rate.
  • Dedicated communicator with experience in team leadership, task prioritization, and mission planning.
  • Consistently delivers high quality submissions.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within Miscellaneous, senior Submission Officer and outstanding performer in client relations and team leadership.

Accomplishments

  • Created procedural documentation for submission workflows, reducing preparation time by 23% for future projects.
  • Established a knowledge-sharing program among submission officers to promote best practices and industry updates, enhancing overall performance by 66%.
  • Provided subject matter expertise on regulatory guidelines, ensuring that documents met evolving government standards without delay.
  • Instrumental in ensuring over 2 compliance documents adhered to regulations, driving down review time and elevating team KPIs.
  • Documented and resolved standard which led to initiative.
  • Managed 16 submission projects concurrently, ensuring each was completed to regulatory standards and on time.
  • Provided prompt and effective solutions for escalated submission issues, ensuring zero delays in project timelines.
  • Led cross-departmental teams in addressing bottlenecks in the submission process, lowering rejection rates by 74%.
  • Led a project to automate document review processes, reducing human error and cutting manual review time by 76%.
  • Worked closely with internal and external stakeholders to ensure submission formats met all regulatory requirements, increasing successful submissions by 69%.

Affiliations

  • International Quality Submission Standards Committee
  • Global Association for Quality Management (GAQM)
  • International Document Control Association (IDCA)
  • Lions Club
  • Society of Human Resource Management
  • Association for Business Process Management Professionals International (ABPMP)
  • American Society of Safety Professionals
  • National Contract Management Association (NCMA)
  • Institute of Legal Compliance and Regulatory Affairs
  • Certification for Document and Compliance (CDC) Program by category

Certifications

  • Certified Medical Publication Professional (CMPP) from ISMPP
  • Certified Public Accountant (CPA)
  • Certified Records Manager (CRM) by the Institute of Certified Records Managers (ICRM)
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Certified Process Automation Professional from Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Compliance and Ethics Professional (CCEP) from the Compliance Certification Board (CCB)
  • Certified Quality Manager (CQM) from the American Society for Quality (ASQ)
  • Lean Six Sigma Green Belt Certification

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