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Skills

  • Healthcare registration process optimization
  • First Aid/CPR
  • Customer service
  • Documentation and training materials creation
  • Supervision
  • Relationship development
  • Healthcare scheduling procedure standardization
  • Technical issues analysis
  • Instructional delivery for varying experience levels
  • TCP/IP

Work Experiences

  • Addressed issues within the first 18 months.
  • Aligned training deliveries with go-live timelines.
  • Used process improvement and strategic planning to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Conducted post-training surveys to evaluate training effectiveness and achieved satisfaction ratings consistently above 28%.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Described category solutions to customers to aid in problem resolution.
  • Collaborated with reporting teams.
  • Collaborated with command center leaders during go-live.
  • Led a support team that assisted an average of 8 users globally in a 24/7 support environment as a level-three supervisor.
  • Adapted training material for different learner experience levels.

Summaries

  • Excellent process improvement and team leadership knowledge.
  • Competent Epic Credentialed Trainer, Cadence with experience assisting system users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Adept at coordinating project management and training timelines.
  • Strengths in team leadership and process improvement backed up by Miscellaneous training.
  • Epic Credentialed Trainer, Cadence is a multi-talented Epic Credentialed Trainer, Cadence who is consistently rewarded for planning and operational improvements.
  • Excellent Epic Credentialed Trainer, Cadence with 4 years of experience providing exceptional support to users at all levels.
  • Aligned training deliverables with go-live timelines.
  • Acts as a resource for continuous user improvement.
  • Achieved results within 8 months.

Accomplishments

  • Facilitated one-on-one training sessions with senior management and site leads that led to 23% fewer scheduling conflicts.
  • Implemented training evaluation metrics that identified high-performing users, allowing for a tailored mentoring program that improved department-wide productivity by 17%.
  • Developed customized scenario-based simulations for key healthcare workflows, boosting user engagement by 66%.
  • Collaborated with instructional designers and subject matter experts to create 14 hours of training content for Epic modules, improving completion rates by 58%.
  • Executed a needs assessment across five departments, tailoring training solutions that increased department efficiency in appointment management by 82%.
  • Trained 14 clinical and administrative staff on Cadence, achieving a 61% improvement in scheduling efficiency.
  • Delivered targeted training for outpatient departments, resulting in a 37% overall increase in patient throughput.
  • Monitored user feedback and adjusted training materials, leading to a 83% reduction in Cadence scheduling errors within 6 months.
  • Documented and resolved standard which led to category.
  • Implemented blended learning techniques, reducing classroom time by 22% while increasing retention by 76%.

Affiliations

  • Healthcare Information and Management Systems Society (HIMSS)
  • Lions Club
  • Certified Technical Trainer (CTT+), 2023
  • Epic Lumens Knowledge-Sharing Community
  • Society of Human Resource Management
  • Epic Credentialed Trainers Network for Cadence the Pacific Northwest
  • American Association of Healthcare Administrative Management (AAHAM)
  • Healthcare Transformation Initiatives Collaborative
  • Freemason
  • Association for Talent Development (ATD) – Healthcare Special Interest Group

Certifications

  • Certified Public Accountant
  • EHR Implementation Specialist Certification
  • Certified Healthcare Technology Integration Professional
  • Epic Credentialed Trainer Certification
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • Lean Six Sigma Green Belt Healthcare Credential
  • Certified Clinical Information Systems Trainer
  • CompTIA A+ Technician
  • Advanced Epic Cadence Functionality Training Credential
  • Certified Training Professional in eHealthcare Solutions

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