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Skills

  • Business operations
  • Client advocacy and referral systems
  • Client documentation management
  • Client motivation and engagement techniques
  • Clinical Documentation
  • Customer service
  • Clinical assessment
  • Crisis intervention techniques
  • MS Office
  • Relationship development

Work Experiences

  • Achieved results in 18 months.
  • Captured client experience metrics.
  • Demonstrated cultural and linguistic sensitivity to the clients and families I served.
  • Applied Motivational Interviewing (MI).
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Authored articles published in initiative.
  • Achieved a 17% increase in recovery outcomes.
  • Administered drug and alcohol testing.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Adept at constructing detailed client assessments.
  • Applied cognitive behavioral therapy (CBT).
  • Accomplished program leader.
  • Achieved a 22% success rate.
  • Exceptionally gifted at establishing rapport with various patient groups in order to encourage honesty and growth in substance abuse recovery.
  • Chemical Dependency Professional with 12 years of successful strategic planning and data analysis experience.
  • Catered to each client’s unique circumstances.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Desire to join the procedure group in a new role.
  • Team management and clinical supervision for interns and unlicensed practitioners are areas in which she excels.

Accomplishments

  • Achieved 70% successful recovery rate with clients by implementing customized treatment plans in collaboration with multidisciplinary teams.
  • Reduced gaps in treatment services for uninsured clients by 68% through community outreach and partnerships with non-profits.
  • Participated in ongoing educational programs, attaining Lean to enhance knowledge of the latest substance use treatment strategies.
  • Developed and led educational workshops on substance use for family members, increasing family participation in client recovery by 21%.
  • Delivered expert testimony in 17 court cases involving substance abuse, contributing to fair and accurate legal outcomes.
  • Participated in multidisciplinary case reviews with clinical staff, hitting 79% accuracy in client progress evaluations.
  • Prevented 10 potential emergency room visits by coordinating crisis intervention and de-escalation strategies for clients in acute distress.
  • Enhanced accessibility of treatment services for a multilingual client base by providing counseling in Spanish, increasing engagement by 30%.
  • Implemented motivational interviewing techniques, achieving a 38% increase in client readiness for change.
  • Facilitated bi-weekly group therapy sessions for individuals with substance use disorders, achieving a 54% increase in peer support network formation.

Affiliations

  • American Medical Informatics Association
  • Motivational Interviewing Network of Trainers (MINT)
  • Project Management Institute
  • Licensed Chemical Dependency Counselor (LCDC) Certification Group
  • Association of Recovery Schools (ARS) Affiliate Group
  • Toastmasters
  • Peer Recovery Support Specialist Certification Program in Atlanta
  • American Mental Health Counselors Association (AMHCA)
  • Society of Human Resource Management
  • Association of Information Technology Professionals

Certifications

  • Peer Support Certification - North Carolina
  • Certified Alcohol and Drug Counselor (CADC) - Washington
  • Certified Business Analysis Professional (CBAP)
  • Certified Clinical Supervisor (CCS) – metric
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Certified Recovery Support Specialist (CRSS) - initiative
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Certified Advanced Alcohol and Drug Counselor (CAADC) - initiative

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