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Housing Case Manager resume examples

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Skills

  • First Aid/CPR
  • Affordable housing applications
  • Government agency liaison
  • Client-centered housing planning
  • Eviction prevention strategies
  • HUD program compliance
  • Affordable housing provider network expansion
  • Client caseload management
  • Recovery and rehabilitation
  • Team management

Work Experiences

  • Achieved this in 2017.
  • Collaborated with a multidisciplinary team of 14 professionals.
  • Answered 7 calls per 6 months to help customers with their questions and concerns.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 53% reduction in eviction rates.
  • Was in charge of organizing group counseling sessions to help people deal with program and initiative issues.
  • Collaborated with system customers to determine their needs and deliver process service.
  • Assisted individuals at risk of homelessness.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Communicated with funding sources.

Summaries

  • Strengths in workflow optimization and client relations backed up by Miscellaneous training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated Housing Case Manager with experience providing caring and compassionate support for process issues.
  • Assessed the patient's medical history and devised treatment plans that were in line with the client's life objectives.
  • Collaborative professional with demonstrated success in developing personalized housing plans, yielding 41% permanency for clients, and an aim to further contribute to practical housing solutions.
  • Housing Case Manager is a multi-talented Housing Case Manager who is consistently rewarded for planning and operational improvements.
  • Achieved 72% permanency across cases.
  • To combat standard and category issues, develop and lead effective therapeutic, prevention, and educational initiatives.
  • Achieved 68% of clients finding permanent homes.
  • Achieved 52% permanency for clients.

Accomplishments

  • Conducted periodic home visits to ensure compliance with lease terms, which led to a 30% decrease in evictions due to lease violations.
  • Monitored and analyzed local rental market trends to identify affordable housing opportunities, securing housing for 10 clients.
  • Collaborated with team of 3 in the development of process.
  • Provided holistic case management to 5 clients, achieving a housing retention rate of 52% in 2023.
  • Developed and maintained relationships with 2 housing agencies and landlords, increasing annual housing placements by 30%.
  • Led a team of 8 case managers, coordinating service delivery across category communities and helping 24% of clients achieve housing goals.
  • Increased client retention in permanent supportive housing by 79%, through follow-up care and resource management.
  • Leveraged ServiceNow to streamline housing assessments, reducing client wait time for placement by 60%.
  • Utilized trauma-informed case management approaches, achieving high housing stability rates for 69% of clients with complex needs.
  • Implemented eviction prevention strategies, averting 7 evictions over three years through targeted financial assistance and mediation.

Affiliations

  • Continuum of Care Governance Board (Phoenix, 2015)
  • Housing Counseling Certification (PMP, 2017)
  • Collaborative Member, Multicultural Competency in Housing Initiatives (2019)
  • Member, Association for Nonprofits Addressing Poverty Initiatives
  • Affordable Housing Professionals of America (AHMA)
  • Association for Supply Chain Management (APICS)
  • Coalition for Nonprofit Housing and Economic Development (Portland, 2021)
  • Association for Computing Machinery
  • Eviction Prevention Organization (Austin, 2022)
  • Association of Information Technology Professionals

Certifications

  • Family and Adult Mediation Certification – Beacon Labs 2024
  • Fair Housing Certification Meridian
  • Certified Community Action Professional (CCAP) – Northwind | 2022
  • SHRM Certified Professional (SHRM-CP)
  • Motivational Interviewing Certification - Harbor & Co., 2024
  • Salesforce
  • Project Management Professional (PMP) - Northwind, 2018
  • Microsoft Certified Systems Engineer (MCSE)
  • Substance Abuse and Mental Health Services Administration (SAMHSA) Certification – Beacon Labs 2016
  • SHRM Senior Certified Professional (SHRM-SCP)

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