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Skills

  • Client caseload management
  • Regulatory compliance
  • Process improvement
  • Housing application approval processes
  • Community resources
  • Problem resolution
  • Treatment planning
  • Communications
  • Mental health support in housing
  • First Aid/CPR

Work Experiences

  • Completed tasks within 6 months of lease start.
  • Assessed patients using mental and physical parameters gleaned from interviews and standardized tests.
  • Communicated with funding sources.
  • Benefited low-income families.
  • Advocated for client rights during landlord disputes.
  • Achieved 27% success in re-housing chronically homeless clients.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with a multidisciplinary team of 14 professionals.
  • Assisted individuals at risk of homelessness, maintaining a 71% client retention in safe, stable housing environments.
  • Was in charge of organizing group counseling sessions to help people deal with program and initiative issues.

Summaries

  • Assisted at-risk populations.
  • Client-focused Housing Case Manager.
  • Accomplished Housing Case Manager with a people-first focus, ensuring that 39% of clients receive individualized housing plans that promote stability and ease the transition to permanent solutions.
  • 3 years of experience advocating for clients to gain access to resources and expand their support networks.
  • Collaborated with landlords to sustain agreements long-term.
  • Housing Case Manager with 14 years of experience in process environments.
  • Accomplished in processing housing assistance applications, maintaining an approval rate of 74% for 2 monthly submissions, ensuring timely support for low-income individuals.
  • Achieved a 29% client retention rate.
  • Housing Case Manager with 15 years of successful vendor management and risk assessment experience.
  • Applied eviction prevention strategies.

Accomplishments

  • Implemented eviction prevention strategies, averting 7 evictions over three years through targeted financial assistance and mediation.
  • Successfully managed a caseload of 15 clients, ensuring timely placement in permanent housing and supportive services.
  • Documented and resolved process which led to system.
  • Reduced the number of housing-related grievances by 84% through proactive mediation between landlords, tenants, and service providers.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided holistic case management to 5 clients, achieving a housing retention rate of 52% in 2023.
  • Reported on program effectiveness, showing 51% improvement in housing stability outcomes to secure continued funding from external stakeholders.
  • Successfully mediated tenant-landlord disputes, resolving 15 cases and preventing legal action in 67% of incidents.
  • Facilitated partnerships with 12 new affordable housing units, expanding housing inventory for low-income residents by 29%.
  • Coordinated financial training for clients at risk of eviction, resulting in 54% of participants resolving back payments and avoiding displacement.

Affiliations

  • Freemason
  • National Low Income Housing Coalition (NLIHC)
  • National Association of Social Workers
  • National Community Reinvestment Coalition (NCRC)
  • Lions Club
  • Member, Association for Nonprofits Addressing Poverty Initiatives
  • American Case Management Association (ACMA)
  • Affordable Housing Professionals of America (AHMA)
  • International Council of Nurses
  • Certified Housing Counselor training (Beacon Labs, 2018)

Certifications

  • Project Management Professional (PMP)
  • Social Work Case Management Certification – Harbor & Co. 2024
  • Certified Rehabilitation Counselor (CRC) - system
  • Certified Community Action Professional (CCAP) – Northwind | 2022
  • Certified Public Accountant
  • Conflict Resolution and Mediation Certification - Beacon Labs - 2018
  • Microsoft Excel Professional Certificate – Meridian 2021
  • Trauma-Informed Care Certification Vantage 2021
  • Family Housing Facilitator Certification – Lakeside Partners 2018
  • Nonviolent Crisis Intervention Training – Beacon Labs 2024

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