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Skills

  • Stakeholder relations
  • Coaching and mentoring
  • Human resources management
  • Scheduling
  • Organization
  • Regulatory compliance
  • Relationship building
  • Quality assurance and control
  • Stakeholder engagement
  • Inventory management

Work Experiences

  • Implemented the framework program and employed strategic planning to ensure that guests have a memorable, consistent, and positive experience.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Trained, coached and mentored staff to support smooth adoption of new method program.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Employees were delegated procedure daily tasks, which streamlined daily progress and efficiency.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Organized three years leadership workshops to teach team members about productivity best practices.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.

Summaries

  • Composed persona with a strong sense of motivation.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Develop strategic business partnerships and relationships.
  • Operations Program Manager who is meticulous and has 3 years of program experience.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Dedicated to providing excellent method services and efficient conflict resolution.
  • Achieved $4 in annual cost savings.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • 6 years of strategic Operations Program Manager experience leading and overseeing program and framework business activities.

Accomplishments

  • Optimized staffing levels and resource allocation to handle an increased number of projects while reducing overtime costs by 33%.
  • Introduced agile methodologies to program management, reducing project delivery time by 16 months.
  • Developed KPIs and performance evaluation mechanisms that increased team productivity by 79%, directly contributing to metric% quarterly sales growth.
  • Standardized workflow processes across departments, yielding a 73% reduction in project delays and a 9 increase in revenue.
  • Championing a customer-centric approach to operations, increased retention rates by 84% and raised NPS scores by 3 points.
  • Re-engineered the resource allocation process using predictive analytics, which resulted in a 40% utilization improvement and a 17 reduction in operational costs.
  • Resolved product issue through consumer testing.
  • Implemented business process re-engineering that optimized workflows and contributed to a 11 savings over 2019.
  • Developed a contingent action plan that mitigated the risk of resource shortages, achieving a 8 in saved downtime costs.
  • Achieved PMP compliance across operations by initiating risk management protocols that minimized potential project delays and financial risks.

Affiliations

  • Project Management Institute (PMI) - Certified in Agile Methodologies since 2019
  • Society for Human Resource Management (SHRM) - Leadership and Talent Optimization Chapters
  • Association for Computing Machinery
  • Council of Supply Chain Management Professionals (CSCMP) - Risk Management Focus Group
  • National Association of Social Workers
  • Service Delivery Improvement Network (SDIN) - Participant in Performance & Efficiency Benchmarking
  • American Society of Safety Professionals
  • Business Agility Institute - Regular Presenter on Dynamic Problem-Solving Techniques
  • Association for Manufacturing Excellence (AME) - Operational Improvement Programs Lead
  • Operations Research Society of category - Filed Papers on Optimization Technologies

Certifications

  • SAFe Program Consultant (SPC) - 2021, category
  • Apple Certified Associate (ACA)
  • Certified Management Accountant (CMA) - 2017/Meridian
  • Certified Supply Chain Professional (CSCP) - 2020 - Lakeside Partners
  • Certified Digital Transformation Officer (CDTO) - 2017, Brightline
  • Strategic Management Professional (SMP) - 2016, Harbor & Co.
  • Scaled Agile Framework (SAFe) Release Train Engineer - 2022, Lakeside Partners
  • Microsoft Certified: Azure Fundamentals – 2021, Brightline
  • CompTIA A+ Technician
  • Microsoft Certified: Azure AI Fundamentals – 2023, Brightline

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