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Skills

  • Agile project management
  • Delegation
  • Employee reviews
  • Data-driven decision making
  • Cross-functional team leadership
  • Change management for cross-departmental teams
  • Automated workflow implementation
  • Method equipment
  • Project organization
  • Relationship development

Work Experiences

  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Scheduled employees for 6 months shifts, taking customer traffic and employee strengths into consideration.
  • Kept track of 4 employees' daily activities and devised plans to address issues that resulted in system.
  • Achieved Outstanding Service Award.
  • Worked with assistant managers to open and close the category office, as well as handle large transactions and inventory management.
  • Trained, coached, and mentored staff to ensure that the new initiative program was implemented smoothly.
  • Implemented cutting-edge programs, such as the metric program, to boost employee retention and reduce turnover.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Increased profits by 8% in one year through a restructure of the business line.
  • Oversaw the efficiency of quality assurance and budget management on program shift, supervising 14 employees.

Summaries

  • Well-versed in workflow optimization and a stickler for deadlines.
  • Optimize long-term success by effectively balancing targets with resources.
  • Operations Program Manager who is forward-thinking and knows a lot about performance reporting.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Costs were consistently reduced while profits were increased.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Offering strategic planning and client relations, meticulous leader and strategic planner with broad managerial acumen.
  • Achieved $4 in annual cost savings.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • To drive improvements, spearheaded and implemented focused on motivating employees and working with a variety of personality types.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented business process re-engineering that optimized workflows and contributed to a 11 savings over 2019.
  • Re-engineered the resource allocation process using predictive analytics, which resulted in a 40% utilization improvement and a 17 reduction in operational costs.
  • Developed a contingent action plan that mitigated the risk of resource shortages, achieving a 8 in saved downtime costs.
  • Implemented a scalable operational roadmap, allowing the company to expand into initiative and increase revenue by 17 over 2016.
  • Coordinated cross-functional teams across Denver to achieve metric, ensuring continuous alignment with corporate growth targets.
  • Achieved PMP compliance across operations by initiating risk management protocols that minimized potential project delays and financial risks.
  • Established a robust project lifecycle management framework that aligned with Agile/Scrum methodologies, reducing overall project delivery time by 28%.
  • Reduced procurement costs by negotiating vendor contracts, saving 3 annually and improving supply chain resilience.
  • Designed and implemented process improvement initiatives, increasing operational efficiency by 69% and decreasing project lead time by 13 days.

Affiliations

  • Lions Club
  • Global Operational Leaders Network (GOLN) - Moderator for Risk Management and Mitigation Panel
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • International Institute of Business Analysis (IIBA) - Senior Member in Business Process Design
  • International Supply Chain Education Alliance (ISCEA) - Operations Management Certification Program
  • International Association of Administrative Professionals
  • Agile Alliance - Contributor to Agile Program Development Forums
  • Certified Logistics Association (CLA) - Senior Member in Global Logistics Planning
  • American Marketing Association

Certifications

  • Strategic Management Professional (SMP) - 2016, Harbor & Co.
  • Professional Business Process Management (PBPM) - 2015, Vantage
  • Executive Program in Strategic Negotiations - 2022, method
  • ITIL Foundation Certificate in IT Service Management – 2019, Ironclad Systems
  • Agile Certified Practitioner (PMI-ACP) - 2015 - Brightline
  • Certified Program Management Professional (PgMP) - 2019, Brightline
  • Lean Six Sigma Green Belt Certification - 2018, method
  • Advanced Certified ScrumMaster (A-CSM) - 2023, Meridian
  • Certified Change Management Professional (CCMP) – 2024, Beacon Labs
  • Apple Certified Associate (ACA)

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