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Skills

  • EEO compliance knowledge
  • Cross-departmental collaboration
  • Developing standard operating procedures (SOPs)
  • Organization
  • Training development
  • Employee retention strategies
  • Initiative equipment
  • Collaborative problem-solving
  • First Aid/CPR
  • Presentation of Findings to Senior Management

Work Experiences

  • Advised on disciplinary protocols.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Analyzed historical grievance data.
  • Developed a company-wide conflict resolution process.
  • Achieved this since 2015.
  • Achieved a 43% decrease in overturns on appeal.
  • Achieved zero legal escalations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Championed a new employee feedback loop system.
  • Collaborated with system customers to determine their needs and deliver metric service.

Summaries

  • Conducted comprehensive root cause analysis.
  • Conflict de-escalation expert dedicated to ensuring a smooth, issue-free workplace by actively reducing grievances, enhancing transparency, and fostering teamwork.
  • Conflict de-escalation expert.
  • Achieved fewer disputes.
  • Conducted trend analysis.
  • Built strong relationships with employees.
  • Collaborative Grievance Specialist.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Clear understanding of client relations and project management as well as data analysis training.
  • Analytical Grievance Specialist skilled in leveraging grievance data to optimize policies, improving workplace satisfaction and reducing dispute resolution times.

Accomplishments

  • Resolved product issue through consumer testing.
  • Streamlined the intake process for grievances by working with Microsoft Excel, which reduced entry errors by 49%.
  • Successfully maintained administrative duties and legal compliance within the grievance department while overseeing 13 open cases.
  • Reduced litigation risks by managing grievance disputes in compliance with procedure, resulting in zero lawsuits filed in 2017.
  • Played a key role in rewriting grievance procedures in 2022, which improved process efficiency across departments by 53%.
  • Provided biannual training on legal updates and compliance requirements for the team, which reduced grievance escalations by 34%.
  • Provided ongoing training to 17 employees on grievance escalation protocols, increasing awareness of resolution options and decreasing disputes by 32%.
  • Spearheaded mediation efforts for 6 grievances, resulting in a 77% resolution without escalation to higher authorities.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully handled 18 grievances simultaneously while maintaining strict adherence to organizational policies and labor regulations.

Affiliations

  • Jaycees
  • American Marketing Association
  • National Employment Lawyers Association (NELA)
  • Federal Mediation and Conciliation Service (FMCS) Participant
  • Society of Human Resource Management
  • American Civil Liberties Union (ACLU) – Workplace Rights Committee Volunteer
  • International Association for Conflict Management (IACM)
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Certified Practitioner – Nonviolent Crisis Intervention PMP through Vantage

Certifications

  • Management and Leadership Skills for Employee Relations Practitioners Ironclad Systems
  • Google Certified Professional Cloud Architect
  • Professional in Human Resources (PHR) - 2022
  • Conflict Resolution Practitioner Certification Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Dispute Prevention & Resolution Certificate Lakeside Partners
  • Certified Public Accountant
  • Certified Public Manager (CPM) - 2019
  • Workplace Conflict Management and Dispute Resolution Skills Program Raleigh
  • Conflict Resolution and Mediation Certificate - Northwind

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