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Skills

  • EEO compliance knowledge
  • Relationship development
  • High-level corporate communication
  • Policy interpretation and implementation
  • Developing employee feedback processes
  • Multitasking and task prioritization
  • Documentation of employee disputes
  • Arbitration preparation
  • Communications
  • Creating and executing open-door policies

Work Experiences

  • Collaborated with HR and line managers.
  • Achieved a consistent compliance rate of 53%.
  • Authored companywide newsletters.
  • Adhered to corporate timelines.
  • Addressed grievance escalations.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with system customers to determine their needs and deliver metric service.
  • Balanced compliance and fairness while resolving grievances, resulting in Excellence Award for framework service excellence.
  • Answered 12 calls per 18 months to help customers with their questions and concerns.

Summaries

  • Grievance Specialist is a multi-talented Grievance Specialist who is consistently rewarded for planning and operational improvements.
  • Awarded Employee of the Year for outstanding conflict resolution.
  • Achieved a 37% increase in productivity.
  • Built strong relationships with employees.
  • Conflict de-escalation expert.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Analytical Grievance Specialist.
  • Costs were consistently reduced while profits were increased.
  • Achieved fewer disputes.
  • Avoided fines of up to $10.

Accomplishments

  • Provided biannual training on legal updates and compliance requirements for the team, which reduced grievance escalations by 34%.
  • Advised management on labor dispute mitigation strategies that helped avert potential fines totaling over $12 in the fiscal year 2016.
  • Successfully handled 18 grievances simultaneously while maintaining strict adherence to organizational policies and labor regulations.
  • Collaborated with cross-functional teams to close 27% of formal grievances within company-mandated timelines, reducing process bottlenecks.
  • Resolved product issue through consumer testing.
  • Reduced resource allocation inefficiency by identifying bottlenecks in the grievance investigative process, improving case closure rates by 26%.
  • Developed a comprehensive grievance tracking system that improved case documentation accuracy and reduced processing errors by 80%.
  • Collaborated directly with external legal counsel to ensure proper handling of complex grievances, avoiding litigation in 83% of cases.
  • Documented and resolved standard which led to framework.
  • Analyzed trends in employee grievances and presented reports to upper management, contributing to policy changes that reduced conflicts by 53%.

Affiliations

  • Employee Assistance Professionals Association (EAPA) – 2019
  • Employment Round Table of Southern California (ERTSC)
  • Project Management Institute
  • Society of Federal Labor and Employee Relations Professionals (SFLERP)
  • Association of Information Technology Professionals
  • Federal Mediation and Conciliation Service (FMCS) Participant
  • Institute for Mediation and Conflict Resolution (IMCR) – Training Certification
  • Certified Mediator Lean – Completed through standard
  • National Labor Relations Board (NLRB) Registered Mediator
  • American Society of Safety Professionals

Certifications

  • Certified Labor Relations Specialist (CLRS) 2024
  • Certified Workplace Mediation Practitioner Certification Beacon Labs
  • Certificate in Public Sector Collective Bargaining Lakeside Partners
  • Apple Certified Associate (ACA)
  • Society for Human Resource Management - Certified Professional (SHRM-CP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Employment Dispute Mediator (CEDM) Northwind
  • Communication and Listening Skills for Conflict Resolution Harbor & Co.
  • Certified Investigator in Workplace Employee Complaints Summit Group
  • Certified Public Accountant (CPA)

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