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Skills

  • Product merchandising
  • Process improvement
  • Team management
  • Pricing tool development
  • Business operations
  • Problem resolution
  • Relationship development
  • Mac systems
  • Technical documents comprehension
  • Data entry

Work Experiences

  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Tableau expert responsible for training store staff on technical product specs, resulting in increased sales across the category by 46%.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Achieved Employee of the Year for exceeding quarterly sales targets.
  • Double-checked the data's accuracy and integrity.
  • Addressed customer feedback by directly liaising with the research and development team, ultimately leading to a product upgrade.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Set up workstations for employees by configuring hardware, devices, and software.

Summaries

  • Capable of selling procedure and program products while keeping up with changing industry trends and customer preferences.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Clear understanding of quality assurance and vendor management as well as strategic planning training.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Motivated Hardware Sales Associate with experience managing large-scale projects, including budgeting and administration.
  • Competent Hardware Sales Associate with experience assisting standard users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Hardware Sales Associate with a 11-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Professional with 15 years of progressive experience in the field who is highly organized and detail-oriented.
  • Professional in retail sales with experience in product placement and merchandising.
  • Initiative are well-understood.

Accomplishments

  • Devised a customer follow-up strategy that increased repeat customer purchases by 65% and improved customer loyalty ratings.
  • Utilized customer feedback to improve product recommendations, contributing to a 63% increase in cross-selling opportunities.
  • Analyzed sales trends to forecast future product demands, ensuring critical stock availability and reducing backorders by 70%.
  • Collaborated with procurement and store managers to maintain optimal inventory levels of fast-moving items, reducing stock shortages by 60%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased sales 5% over one year.
  • Delivered consistently strong sales results, surpassing quarterly targets by 33% and securing top sales associate recognition 2022.
  • Mentored a team of 9 sales associates, driving a 77% increase in overall store sales through improved product knowledge and sales techniques.
  • Championed new sales initiatives that resulted in a $18 increase in daily revenue from promotional/bundled offers.
  • Introduced an in-store product demonstration campaign, generating $8 in additional sales within two years of implementation.

Affiliations

  • Professional Merchandisers and Stock Clerks Association (PMSCA)
  • Customer Service Institute of America (CSIA)
  • Hardware Retailers Association (HRA)
  • Certified Sales Professional (CSP) Program - 2021
  • International Association of Home Builders (IAHB)
  • Retail Operations Management Association (ROMA)
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Certified Hardware Specialist - 2017
  • International Council of Nurses

Certifications

  • SKU Management and Inventory Control Certification - Ironclad Systems
  • Salesforce
  • Certified Hardware Sales Professional (CHSP) - Brightline
  • Certified Supply Chain Associate (CSCA) – Meridian
  • CompTIA A+ Technician
  • Advanced Business-to-Business Selling Techniques - system
  • Certified Corporate Accounts Manager - program
  • Certified Protection Officer (CPO)
  • Advanced Time Management Skills for Retail Certification - initiative
  • Project Management Professional (PMP)

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