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Skills

  • Interpersonal and written communication
  • Inspection reviews
  • User interface understanding
  • Communications
  • Risk management processes and analysis
  • Product testing
  • Staff development
  • Food preparation
  • Process improvement
  • Inventory management systems

Work Experiences

  • Achieved consistent 82% monthly growth in hardware sales.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Achieved top performance in Portland.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Created multi-threaded admin web applications based on metric.
  • Described program solutions to customers to aid in problem resolution.
  • Tableau expert responsible for training store staff on technical product specs, resulting in increased sales across the category by 46%.
  • Increased company revenue by 4% beyond three years targets by upselling products and services.
  • Achieved 56% above company-set margins by negotiating bulk orders and discounts with key suppliers.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.

Summaries

  • Hardware Sales Associate with 10 years of successful workflow optimization and performance reporting experience.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Clear understanding of quality assurance and vendor management as well as strategic planning training.
  • Within Miscellaneous, senior Hardware Sales Associate and outstanding performer in quality assurance and vendor management.
  • Excellent project management and process improvement knowledge.
  • Strengths in process improvement and workflow optimization backed up by Miscellaneous training.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Scrum Master and OSHA are proudly certified.
  • Attempt to transfer skills to a new position with room for advancement.

Accomplishments

  • Analyzed sales trends to forecast future product demands, ensuring critical stock availability and reducing backorders by 70%.
  • Introduced an in-store product demonstration campaign, generating $8 in additional sales within two years of implementation.
  • Mentored a team of 9 sales associates, driving a 77% increase in overall store sales through improved product knowledge and sales techniques.
  • Proactively engaged with customers to assess needs, leading to a 28% improvement in customer retention and repeat business.
  • Optimized product placement through strategic merchandising, resulting in a 64% increase in high-margin product sales.
  • Led cross-departmental communication to ensure seamless processing of bulk product orders, improving delivery timelines by 20%.
  • Redesigned the store layout for seasonal and promotional displays, which led to a $18 uplift in weekend sales within several months.
  • Increased sales 5% over one year.
  • Initiated a competitor analysis project, driving a market-responsive pricing strategy that boosted overall revenue by $9 within one year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Association for Professional Sales
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Retail Merchandising and Marketing Association (RMMA)
  • Association for Computing Machinery
  • North American Retail Hardware Association (NRHA)
  • Certified Sales Leadership Program 2018
  • Associated Builders and Contractors (ABC)
  • American Marketing Association (AMA) – Sales Division
  • Customer Service Institute of America (CSIA)

Certifications

  • Visual Merchandising and Display Design Certification (VMDD) - Tableau
  • Retail Sales and Merchandising Management Certification - Vantage
  • Loyalty Program Optimization Certificate - framework
  • CompTIA Network+
  • Certified Product Demonstrator (CPD) - method
  • Market Trends and Consumer Insights Certification (MTCI) - Brightline
  • Customer Service Excellence for Retail - method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Retail Data Analytics Certification - category
  • Microsoft Certified Systems Engineer (MCSE)

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