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Skills

  • Communications
  • Coding and modularization
  • Network upgrades
  • Excellent diagnostic skills
  • Problem resolution
  • Operational improvement
  • Process improvement
  • Expert in Adobe Creative Suite
  • Documentation skills
  • Windows and Linux

Work Experiences

  • Worked effectively with system and process departments on software defects and procedure issues, collaborating closely to develop innovative solutions.
  • Achieved 78% faster identification of key performance issues.
  • Conducted root cause analysis on critical production issues, leading to the identification and resolution of key defects in one year.
  • Collaborated with cross-functional teams to define and refine acceptance criteria for standard projects, ensuring a 44% reduction in defect rate post-release.
  • Assessed the quality of 3 server applications.
  • Planned and created test plans for system projects that used standard and procedure technologies.
  • Recommended changes to the development and testing processes to improve usability, function, and performance.
  • Awarded OSHA for mentoring excellence.
  • Tested metric and initiative language software programs and applications.
  • Achieved a time-saving of 24% in regression testing cycles.

Summaries

  • Quality expert with a track record of identifying common and complex software issues by reviewing features and assessing functionality.
  • Graphic Design Specialist with experience creating 2D/3D animations and web video compressions.
  • Ability to document and write reports in a professional manner.
  • Clear understanding of budget management and quality assurance as well as vendor management training.
  • Graphic Design Specialist with a broad skill set, including collateral design, web design, and project management, who is focused on meeting deadlines.
  • Subject matter expert in risk assessment who leads a systematic and highly productive QA team.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Salesforce expert and Adobe Creative Suite user.
  • Senior Quality Assurance Engineer with a track record of successfully promoting and implementing quality management systems in the Telecommunications and Wireless.
  • Tableau and Microsoft Excel are two of my strongest skills.

Accomplishments

  • Process Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links. Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment.
  • Collaborated with team of 10 in the development of method.
  • Troubleshot
  • Leadership: Served as leader of design team.
  • Increased
  • Documented
  • Implemented
  • Collaborated with small team to design and implement enhancements for 14 projects which resulted in a revenue increase of 30%.
  • Processed
  • System Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials.

Affiliations

  • Design Automation Conference (DAC) discussions - Occasional Presenter on Test Automation
  • Quality Assurance Review Board (QARB) - Community Team Lead, 2022
  • DevTestOps Forum - Speaker on Integrating Automated Testing into CI/CD Pipeline
  • Women Who Code - Boston Chapter Leader for Testing and QA
  • National Association of Social Workers
  • Test Automation University, Graduate of Jira-based Automation courses
  • Rotary International
  • Freemason
  • International Council of Nurses
  • Test Leadership Congress - Speaker 2019, Denver

Certifications

  • Continuous Testing for DevOps Associates by CloudBees
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Certified Ethical Hacker (CEH) by EC-Council
  • Microsoft Certified: Azure DevOps Engineer Expert
  • Certified Quality Improvement Associate (CQIA) by ASQ
  • Certified Public Accountant
  • Certified Mobile App Tester by ITB.
  • Certified Continuous Test Automation Specialist from Beacon Labs
  • Certified Agile Tester (CAT) from iSQI

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