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Skills

  • Budgets
  • Service agreements
  • Relationship development
  • Operational improvement
  • Budgeting and cost control
  • Process improvement
  • Miscellaneous expertise
  • Order processing
  • Lead prospecting
  • Network development

Work Experiences

  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Collaborated with internal and external teams to optimize the supply chain, reducing shipping delays by 83%.
  • Acted as the primary point of contact for key accounts, resolving issues and contributing to a 12% increase in deal renewals.
  • Contributed to a 8% increase in deal renewals.
  • Provided training to customers' employees and demonstrated how to use and maintain products.
  • Boosted regional sales by 38%.
  • Boosted sales by 64%.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Achieved President's Club for operational excellence.
  • Conducted regular team workshops.

Summaries

  • Customer service, research, and conflict resolution skills are all excellent.
  • Achieved a 84% boost in product sales.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • With a background in marketing and sales of 9 products by informing customers of product benefits, quality assurance and data analysis, enthusiastic sales expert with a background in marketing and sales of 16 products by informing customers of product benefits, budget management and strategic planning.
  • Extensive knowledge of accounting and inventory management, as well as a thorough understanding of process product specifications.
  • Accomplished in launching products into 12 new retail locations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Boosted client database accuracy, updating 7 records within the CRM system, resulting in cleaner reporting and faster follow-ups.
  • Collaborated with team of 9 in the development of initiative.
  • Developed a forecasting model that accurately predicted 35% of product shortages, reducing stockouts and improving customer satisfaction.
  • Achieved OSHA in procedure to enhance knowledge and operational efficiency in the wholesale supply chain.
  • Devised new inventory reconciliation practices that minimized stock discrepancies by 18%.
  • Standardized sales reports using program, providing comprehensive analysis for decision-makers and reducing data discrepancies by 67%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Played a key role in entering Adobe Creative Suite into international distribution channels, contributing to an overall sales growth of 34%.
  • Led training on new order management software, reducing entry errors by 27% and boosting team efficiency.
  • Resolved product issue through consumer testing.

Affiliations

  • Rotary International
  • Wholesale Pricing Negotiators Network
  • American Society of Safety Professionals
  • Project Management Institute
  • Wholesale Sales and Distribution Expert Roundtables
  • Society of Women Engineers
  • Toastmasters
  • Association for Operations Management (APICS)
  • Alliance for Data-Driven Decision Making – Wholesale Professionals
  • Vendor Negotiation Experts Roundtable

Certifications

  • eCommerce/Omnichannel Retailing Certification
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • CompTIA Network+
  • Wholesale Product Lifecycle Management Certification
  • Account Management Certification Miscellaneous
  • Lean Six Sigma Black Belt Brightline
  • ServSafe
  • Certified Business Relationship Manager (CBRM) 2022

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