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Skills

  • Fast food customer service
  • Food safety understanding
  • Customer service understanding
  • Food and beverage services
  • Food preparation and quality
  • Program food service knowledge
  • Hospitality and service industry background
  • Service interruptions understanding
  • Handling service calls
  • Tooling service and repair

Work Experiences

  • Achieved a cost reduction of $3 annually.
  • Helped customers with take-out orders.
  • Achieved 54% compliance.
  • Kept track of the dining room's inventory and replenished it as needed.
  • Educated diners on wine selections.
  • Achieved a 39% sales boost.
  • Collaborated with inventory managers and bartenders to develop unique procedure drinks while reducing waste by 5%.
  • Consistently met tight deadlines.
  • Reduced waste by reorganizing specialty areas and prioritizing specialty and expiring ingredients.
  • Requested official identification and verified details, adhering to strict legal standards for underage sales for method purchases.

Summaries

  • Achieved 59% faster onboarding time.
  • Maintain a clean environment by keeping tables and floors clean, keeping supplies stocked, and delivering requested items quickly.
  • Collaborative team leader, trained and mentored 2 team members, improving their efficiency by 45% over 18 months through hands-on coaching and guidance.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Conducted daily inspections.
  • Boosted check averages by $13.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved results within the past year after launch.
  • Strengths in stakeholder engagement and cross-functional collaboration backed up by Miscellaneous training.

Accomplishments

  • Collaborated with team of 13 in the development of procedure.
  • Implemented a streamlined service workflow that reduced table turnover time by 48%, increasing revenue during peak hours.
  • Surpassed quarterly revenue targets by generating an additional $17 in beverage and food sales through promotional events.
  • Formulated new standard operating procedures for meal service during the COVID-19 pandemic, ensuring full compliance with capacity and health guidelines.
  • Implemented upselling techniques that saw sales of new seasonal products increase by 84% within the first 4 months.
  • Successfully upsold appetizers, beverages, and desserts, contributing to a 83% increase in average guest check totals for 2018.
  • Led continuous team performance evaluations, leading to a 36% increase in overall operational efficiency for 8 consecutive months.
  • Managed end-of-day reconciliation for the bar and restaurant, consistently closing accurate ledgers and reducing cash discrepancies by 30%.
  • Developed a training program for new hires, reducing onboarding time by 39% and improving initial customer interaction quality.
  • Consistently upheld customer allergy and dietary preferences, ensuring 22% compliance with guest requests and minimizing risk of incidents.

Affiliations

  • Jaycees
  • National Food Service Security Council – Gain insights and skills to improve safety and security in food establishments.
  • American Hotel & Lodging Educational Institute – Earned certifications in hotel management, including front-facing restaurant operations.
  • Institute of Hospitality – Completed hospitality management training courses focused on guest relations.
  • Bartending School – Completed mixology courses to enhance pairing skills for food and beverage.
  • Dining Room Service Excellence Masterclass – Acquired best practices education on service excellence in fine dining scenarios.
  • International Food Service Executives Association (IFSEA) – Learned management strategies to improve staff efficiency in food service.
  • Frontline Hospitality Workers Alliance – Engaged in community efforts and ongoing professional development for service workers.
  • International Association of Administrative Professionals
  • Restaurant Technology Network – Kept up with emerging technologies to help streamline restaurant and kitchen workflows.

Certifications

  • Conflict Resolution and Complaint Handling Certification - Cedar Works
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • HACCP (Hazard Analysis Critical Control Points) Certification
  • ServSafe
  • Barista Skills Training, Specialty Coffee Association (SCA)
  • Apple Certified Associate (ACA)
  • Certified Beer Server (Cicerone Certification Program)
  • POS System Training and Proficiency Certification, Adobe Creative Suite
  • Food Handler's Permit, Colorado

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