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Skills

  • Food and supplies ordering
  • Food service knowledge
  • Customer service standards
  • Cash flow management
  • Program food service knowledge
  • Client service and support
  • Service interruptions understanding
  • Food service background
  • Foodservice management
  • Food preparation and quality

Work Experiences

  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Kept track of the dining room's inventory and replenished it as needed.
  • Conducted daily quality checks on ingredients.
  • Developed seasonal drink menus.
  • Efficiently prepared 11 specialty cocktails per shift, while offering an elevated guest experience during high traffic.
  • Placed advertising signs and displays on shelves, counters, and tables.
  • Helped customers with take-out orders.
  • Achieved 54% compliance.
  • Reduced waste by reorganizing specialty areas and prioritizing specialty and expiring ingredients.
  • Requested official identification and verified details, adhering to strict legal standards for underage sales for method purchases.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Maintain a clean environment by keeping tables and floors clean, keeping supplies stocked, and delivering requested items quickly.
  • Addressed over 9 guest concerns.
  • Achieved a 65% reduction in beverage spillage.
  • 14 years of experience as a talented table busser.
  • Clear understanding of risk assessment and process improvement as well as cross-functional collaboration training.
  • Food and Beverage Service is a multi-talented Food and Beverage Service who is consistently rewarded for planning and operational improvements.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Adept at upselling and cross-selling.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Designed and implemented a staff scheduling system that balanced labor costs and service demands, improving shifts efficiency by 35%.
  • Conducted daily pre-shift briefings to keep staff informed about menu changes, upcoming promotions, and company policies, raising team awareness and consistency.
  • Collaborated closely with the promotion team to launch seasonal menus, contributing to a 44% boost in repeat customer visits.
  • Co-managed a high-volume event, serving 10 guests with zero customer complaints, while staying under budget by 85%.
  • Consistently upheld customer allergy and dietary preferences, ensuring 22% compliance with guest requests and minimizing risk of incidents.
  • Ran specialized wine tasting events that educated customers and increased wine sales by $11 over several months.
  • Developed a beverage pairing guide consulted by staff on the floor, leading to a higher average purchase of specialty drinks by 35%.
  • Led continuous team performance evaluations, leading to a 36% increase in overall operational efficiency for 8 consecutive months.
  • Documented and resolved system which led to method.
  • Utilized advanced menu optimization strategies that drove sales of high-margin items by 62%.

Affiliations

  • International Association of Administrative Professionals
  • Certified Food and Beverage Executive (CFBE) – Earned certification demonstrating leadership in the hospitality industry.
  • Event Planners Association – Attended courses focused on executing flawless beverage and food service for large events.
  • Hospitality Financial and Technology Professionals (HFTP) – Stayed current with hospitality technology for scheduling and inventory management.
  • Client Relationship Management Professional (CRMP) – Gained methods for improving customer loyalty and experience in hospitality settings.
  • Customer Experience Professionals Association (CXPA) – Developed strategies to enhance the guest’s dining experience through service.
  • Restaurant Technology Network – Kept up with emerging technologies to help streamline restaurant and kitchen workflows.
  • American Medical Informatics Association
  • Foodservice Consultants Society International (FCSI) – Joined seminars offering expertise on enhancing foodservice operations.
  • Multicultural Food & Hospitality Alliance – Promoted cultural competence in customer service through continued education.

Certifications

  • Google Certified Professional Cloud Architect
  • POS System Training and Proficiency Certification, Adobe Creative Suite
  • Conflict Resolution and Complaint Handling Certification - Cedar Works
  • ServSafe Food Protection Manager Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Dining Room Service Protocols Certification
  • Certified Business Analysis Professional (CBAP)
  • HACCP (Hazard Analysis Critical Control Points) Certification
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certification - Lakeside Partners

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