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Skills

  • Proficient in 10-key
  • Banking
  • Contract and Agreement Reviews
  • End-to-end loan processing
  • Moody's KMV CreditEdge
  • Regulatory compliance
  • Supervision
  • Client Onboarding
  • Relationship development
  • Deep knowledge of bankruptcy processes

Work Experiences

  • Kept my referral pipeline full by reaching out to real estate agents, referral partners, and past clients on a regular basis.
  • Attended categorys to promote loan products.
  • Wrote professional business correspondence on behalf of the loan officer in order to obtain information and speed up the processing process.
  • Assisted with lead generation by following up with online inquiries and setting appointments, resulting in 10 new loans generated over 18 months.
  • Advised clients on the best loan options.
  • Collaborated with Loan Officers and underwriters to identify and resolve potential underwriting issues, increasing approval rates by 53% over 18 months.
  • Assisted Loan Officers with borrower communications.
  • Assisted in the preparation of loan applications.
  • Audited completed loan files for accuracy and adherence to lender policies, reducing post-closing issues by 24%.
  • Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals.

Summaries

  • Collaborated on specialized loan products.
  • Contributed to smoother loan approvals.
  • 9 years of experience in end-to-end loan processing.
  • Accelerated overall workflow productivity.
  • Mortgage Loan Officer Assistant with extensive experience in banking regulations and procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Within Banking and Financial Services, senior Mortgage Loan Officer Assistant and outstanding performer in stakeholder engagement and project management.
  • Consistently improved application accuracy by 62%.
  • Contributed to a 62% increase in overall closing efficiency.
  • Born connectors match products to customers, resulting in consistent sales.

Accomplishments

  • Assisted in pre-qualifications by managing credit report reviews and preparing borrowers for next steps in the application process.
  • Resolved product issue through consumer testing.
  • Regularly updated CRM systems such as initiative to reflect accurate loan statuses and communications with borrowers.
  • Maintained detailed knowledge of changing mortgage guidelines and industry regulations, helping to prevent compliance issues and enhance department audit preparedness.
  • Provided prompt, detailed customer service assistance to borrowers, leading to a 46% renewal in existing client loans.
  • Reviewed and cross-checked loan documents, ensuring that loan files adhered to regulatory compliance, reducing loan processing errors by 51%.
  • Nurtured relationships with independent appraisers, title companies, and realtors, resulting in a 67% increase in referrals.
  • Worked closely with the underwriting team to resolve conditions on loans, leading to a 22% loan approval success rate.
  • Regularly provided marketing and administrative assistance, such as attending open houses and community events to generate new loan leads in Atlanta.
  • Reduced loan processing time by 3% by automating certain documentation verification processes through Jira.

Affiliations

  • Affiliate membership in Atlanta Real Estate Investor Association
  • Institute of Real Estate Management (IREM)
  • Commercial Real Estate Development Association (NAIOP) - Affiliate Member
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • Certified Fraud Examiner (CFE) in Mortgage Lending
  • American Marketing Association
  • American Mortgage Diversity Council (AMDC)
  • State-specific Mortgage Professional Association - Oregon
  • National Association of Mortgage Brokers (NAMB)

Certifications

  • Real Estate Settlement Procedures Act (RESPA) Certification – Meridian
  • Fair Credit Reporting Act (FCRA) Compliance Certification – Summit Group
  • Certified Strategic Mortgage Coach – Summit Group
  • Fair Lending Compliance Specialist – Beacon Labs
  • ServSafe
  • Certified Mortgage Compliance Professional (CMCP) - Ironclad Systems
  • FNMA DU Certification – Brightline
  • Google Certified Professional Cloud Architect
  • Anti-Money Laundering (AML) Officer Certification – Beacon Labs
  • Compliance Risk Management Certification – Northwind

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