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Skills

  • Relationship development
  • Pipeline management
  • Client follow-up systems
  • Customer service
  • Client Onboarding
  • Customer Relationship Management (CRM)
  • Data entry accuracy
  • Team building
  • Problem resolution
  • Moody's KMV CreditEdge

Work Experiences

  • Attended categorys to promote loan products.
  • Went over 9 financial statements in 18 months and reviewed them.
  • Assisted with loan processing by gathering applicant documentation such as credit reports, employment verifications, and financial history documentation.
  • Developed new loan prospects by making weekly cold calls to 8 people.
  • Assisted in the preparation of loan applications and documentation for a specialized Adobe Creative Suite, increasing product-specific loan closings by 43%.
  • Oversaw the planning and execution of learning luncheons and other business events.
  • Assisted in the preparation of loan applications.
  • Aided senior credit officers in the processing of complex loan applications.
  • Assisted applicants with the online loan application portal.
  • Organized files using a loan officer checklist and sent them to Mortgage Loan Officer Assistants for processing on time.

Summaries

  • Contributed to an Top Performer for excellent customer service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Contributed to a 71% improvement in underwriting outcomes.
  • Adept Mortgage Loan Officer Assistant with functional expertise in managing loan documentation and loan pipeline, ensuring compliance and driving a 76% higher loan success rate.
  • Collaborative Mortgage Loan Officer Assistant with 13 years of experience in coordinating efforts among loan officers, underwriters, and title agents, reducing closing discrepancies by 41%.
  • Client-focused Mortgage Loan Officer Assistant.
  • Clear understanding of performance reporting and team leadership as well as process improvement training.
  • Achieved 43% client satisfaction.
  • Goal-oriented producer and Mortgage Loan Officer Assistant who consistently generates business through referrals and lead prospecting.
  • Loan Officer Assistant with exceptional administrative and problem-solving skills focused on meeting loan requirements efficiently.

Accomplishments

  • Regularly provided marketing and administrative assistance, such as attending open houses and community events to generate new loan leads in Atlanta.
  • Processed an average of 16 loan files per month while maintaining high attention to detail and minimizing customer service complaints.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved metric which led to framework.
  • Scheduled and coordinated appointments for borrower consultations and loan closings, ensuring efficient handoff points between the processing and underwriting teams.
  • Organized webinars and homebuying seminars that promoted mortgage products, resulting in a 71% increase in new business leads in 2023.
  • Introduced a streamlined loan application intake process that reduced loan origination times by 5%.
  • Resolved product issue through consumer testing.
  • Reviewed and cross-checked loan documents, ensuring that loan files adhered to regulatory compliance, reducing loan processing errors by 51%.
  • Implemented automated follow-up systems using framework, which improved borrower communication efficiency and elevated customer satisfaction by 41%.

Affiliations

  • Affiliate membership in Atlanta Real Estate Investor Association
  • Certified Residential Mortgage Specialist (CRMS) - NAMB Certification
  • Freemason
  • Jaycees
  • State-specific Mortgage Professional Association - Oregon
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Toastmasters
  • Affiliate member of Local Real Estate Title & Escrow Association Phoenix

Certifications

  • Certified Mortgage Processor (CMP) - Ironclad Systems
  • Certified Loan Officer Assistant (CLOA) - Summit Group
  • Certified Residential Mortgage Specialist (CRMS) - Lakeside Partners
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Certified Mortgage Marketing Specialist – Brightline
  • Cisco Certified Network Associate (CCNA)
  • Real Estate Settlement Procedures Act (RESPA) Certification – Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Regulatory Compliance Manager (CRCM) - Brightline

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