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Skills

  • Subnetting expertise
  • Powerful negotiator
  • Staff development
  • Product testing
  • Materials preparation
  • Methodology implementation
  • Budgeting and finance
  • Skilled in Asana
  • Team Leadership
  • Data Management

Work Experiences

  • Advised
  • Quickly identified problems and alerted Network Support Engineer to any potential project delays.
  • Was responsible for the upkeep of the company's servers, computers, printers, cables, and other equipment.
  • Used ServiceNow to accurately enter data into a batch ticketing system.
  • Successfully led key projects that yielded a framework.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Prioritized multiple projects in order to perform well under tight deadlines in a fast-paced environment.
  • Solved
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Safeguarded data's forensic value and implemented monitoring, incident reporting, and response procedures.

Summaries

  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Dedicated technology expert with a proven track record of performing accurate system repairs and troubleshooting.
  • Network Support Engineer with 5 years of successful cross-functional collaboration and budget management experience.
  • Analytical Network Engineer with 16 years of infrastructure device administration and troubleshooting experience.
  • Dedicated to learning, growing, and succeeding in Computers Networking and Security.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Successful experience advising clients on hardware and software choices.
  • Collaborate with commercial lenders to achieve sales targets.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Skills in workflow optimization and performance reporting are available.

Accomplishments

  • Identified and resolved complex routing issues in a multi-location environment, improving inter-office communication speeds by 20%.
  • Provided high-level support for 16 global data centers, reducing system outages and latency issues across critical business applications by 36%.
  • Designed and deployed wireless networks for 8 facilities, leading to 36% improvement in Wi-Fi connectivity rates in all locations.
  • Championed network health reporting initiatives, providing senior leadership with real-time analytics that improved decision-making for resource allocation and incident prioritization.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 7 in the development of system.
  • Integrated third-party network monitoring tools to enhance visibility of network bottlenecks, decreasing downtime due to maintenance by 12 hours per week.
  • Implemented advanced wireless access controls, reducing unauthorized access attempts by 69% in high-risk areas.
  • Served as the primary liaison between client IT teams and vendors, ensuring prompt resolution of third-party network issues and reducing escalations by 79%.
  • Facilitated large-scale deployment of network devices, ensuring timely implementation of 3 routers and switches with no reported connectivity failures.

Affiliations

  • Association for Computing Machinery (ACM) Network Operations SIG
  • National Association of Social Workers
  • Affiliated with the Open Networking Foundation (ONF)
  • Member of the North American Network Operators Group (NANOG)
  • Association for Supply Chain Management (APICS)
  • Affiliate with the Packet Pushers Community
  • Volunteer for non-profit network installations via NetHope
  • Participant in CompTIA Network+ Study Group
  • Association for Computing Machinery
  • Active participant in Cisco Networking Academy

Certifications

  • Cisco Certified DevNet Associate - 2024
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Troubleshooting Expert (CTE) 2016
  • Certified Business Analysis Professional (CBAP)
  • Fortinet Network Security Expert (NSE) Certification standard - 2018
  • Certified Cisco Network Professional (CCNP) Routing and Switching 2022 - Northwind
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Certified Information Systems Security Professional (CISSP) - 2023, Meridian
  • Google Certified Professional Cloud Architect

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