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Skills

  • Crew coordination
  • Fluency in German
  • Ramp service
  • User interface understanding
  • Service-oriented
  • Procedure Language fluency
  • Payment processing
  • Data analysis
  • Customer service excellence
  • Strong verbal communication

Work Experiences

  • Coordinated group hotel bookings for weddings and special events with the sales department.
  • Work with the accounts department to ensure that suppliers are paid on time.
  • Made an average of 3 prompt wake-up calls each morning.
  • Double-checked the accuracy and completeness of personal and payment information on guest accounts.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout the booking cycle.
  • Transported QuickBooks to three years customer locations.
  • Engaged customers and used active listening and effective interpersonal skills to provide high levels of customer service to each individual.
  • Improved the bottom line by streamlining category processes, budgets, and procurement strategies.
  • Worked with a variety of team members to ensure that guest requests were handled correctly and promptly.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.

Summaries

  • Exceptional at informing incoming guests about facility amenities and providing recommendations for entertainment and dining options.
  • Hoping to become process next great tour guide.
  • Methodical and capable of solving problems.
  • Clear understanding of workflow optimization and client relations as well as workflow optimization training.
  • Quick to pick up new skills and eager to join a customer service-oriented team.
  • Design and development of successful metric embedded software applications in the past.
  • Tour guide who is passionate about creating unforgettable experiences.
  • A true go-getter with excellent presentation skills.
  • Strengths in stakeholder engagement and quality assurance backed up by Travel and Hospitality training.
  • I aspire to be the next great tour guide for Meridian.

Accomplishments

  • Advised
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Increased
  • Trained
  • Consulted
  • Implemented a new cleaning approach for guest bathrooms which ensured better overall cleanliness and decreased time spent in each room by more than 2%.
  • Adopted dynamic pricing strategies in alignment with market demand, leading to a 25% increase in revenue during high-occupancy months.
  • Garnered 14 stars out of 9 in customer satisfaction scores on process
  • Managed a 13-room casino hotel.

Affiliations

  • Contributor to the Hotel Sales and Marketing Association International (HSMAI)
  • Member of Women Leaders in Hospitality & Tourism
  • Member of the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • Member of the Revenue Optimization Committee at Harbor & Co.
  • Participant in ongoing educational webinars hosted by the Institute of Hospitality
  • International Association of Administrative Professionals
  • Affiliated with the International Hotel & Restaurant Association (IH&RA)
  • Completed Yield Management and Revenue Optimization Training at Summit Group
  • Active member of the International Association of Hospitality Accountants
  • American Society of Safety Professionals

Certifications

  • First aid and AED
  • Certified Meeting Planner (CMP) - Vantage
  • Hotel Industry Analytics Certification (CHIA) - Vantage
  • Certified Meeting Professional (CMP) - Cedar Works
  • Certified Revenue Management Executive (CRME) - Ironclad Systems
  • Certification in Proficiency with Property Management Systems (PMS) - Workday
  • Certified Protection Officer (CPO)
  • Certification in Hotel Revenue Management - Workday
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)

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