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Skills

  • Outstanding communication skills
  • Friendly service mentality
  • Housekeeping
  • Materials storage
  • Ramp service
  • Service-oriented
  • Infant AED and CPR
  • Budgets
  • Effective time management
  • Procedure Language fluency

Work Experiences

  • Double-checked the data's accuracy and integrity.
  • Double-checked the accuracy and completeness of personal and payment information on guest accounts.
  • Engaged customers and used active listening and effective interpersonal skills to provide high levels of customer service to each individual.
  • Metric helped me achieve $203,000.
  • Worked with a variety of team members to ensure that guest requests were handled correctly and promptly.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Am in charge of preparing the occupancy forecast.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Escorted guests to their rooms and transported their belongings.

Summaries

  • In fast-paced and competitive environments, the Hotel Operations Manager is responsible for driving company growth and revenue.
  • Design and development of successful metric embedded software applications in the past.
  • Reservations Manager with 3 years of successful workflow optimization and process improvement experience.
  • Friendly Reservation Agent with experience interacting effectively with guests of various ages, backgrounds, and interests over the phone.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Looking for a job as a tour guide at a major city's art museum.
  • Front desk agent who is well-organized and has excellent interpersonal and computer skills.
  • Hotel Front Desk Clerk who excels at juggling multiple priorities while providing excellent service with a smile.
  • Exceptional at informing incoming guests about facility amenities and providing recommendations for entertainment and dining options.
  • A true go-getter with excellent presentation skills.

Accomplishments

  • Trained
  • Business Development: Initiated two key partnerships which resulted in method revenue growth.
  • Developed
  • Researched
  • Resolved
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Garnered 14 stars out of 9 in customer satisfaction scores on process
  • Prepared
  • Maintained a guest satisfaction rating of greater than 16% since framework.
  • Recorded

Affiliations

  • American Medical Informatics Association
  • Graduate of the Hotel Marketing Certification Program at Meridian
  • Attended seminars with the National Business Travel Association (NBTA)
  • Member of Skål International for Tourism and Hospitality Networking
  • Active member of the International Association of Hospitality Accountants
  • Member of Women Leaders in Hospitality & Tourism
  • Affiliate Member at the Global Distribution System (GDS) Professional Community
  • Presenter at annual Hospitality Revenue Management Conferences organized by Meridian
  • Member of the International Association of Travel Agents Network (IATAN)
  • Active participant in the American Hotel & Lodging Association (AHLA)

Certifications

  • Hotel Revenue Optimization Professional (HROP) - Jira
  • Booking Engine Platform Certification - SAP
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Guest Room Attendant - Brightline
  • Certified Travel Counselor - Brightline
  • Google Ads Certification - Workday
  • Certified Public Accountant
  • Hotel Industry Analytics Certification (CHIA) - Vantage
  • Certified Front Office Manager - Lakeside Partners
  • Certified Meeting Professional (CMP) - Cedar Works

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