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Skills

  • Documentation and control
  • Data entry
  • Client relationship management
  • Relationship development
  • Financial auditing
  • Regulatory compliance
  • Accounts receivable reconciliation
  • Staff management
  • Operational improvement
  • Customer service

Work Experiences

  • Acted as the primary point of contact for audit requests.
  • Organized corporate and office conferences for company employees and guests.
  • Was in charge of billing, collection, and reporting for an office that generated over $16 per year.
  • Acted as the primary point of contact for audit requests from internal and external auditors, achieving zero audit findings for 2023.
  • Automated recurring billing cycles for Microsoft Excel, decreasing administrative workload by 67% and ensuring timely payments.
  • Achieved a 78% reduction in processing costs.
  • Was in charge of framework files and records for 9 clients, as well as following security procedures to prevent data breaches and misuse.
  • Achieved a 81% satisfaction rate.
  • Completed 3 employees' bi-weekly payroll.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.

Summaries

  • Miscellaneous administrative office management, related regulatory guidelines, and vendor management certified PMP and Senior Billing Administrator.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • 11 years of experience streamlining processes, managing talented team members, and performing strategic planning by an educated professional.
  • Team player who is methodical and detail-oriented and has expertise in client relations.
  • Highly skilled in workflow optimization terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Senior Billing Administrator with 11 years of successful team leadership and vendor management experience.
  • Achieved Employee of the Year recognition for billing excellence in 2015.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Within Miscellaneous, senior Senior Billing Administrator and outstanding performer in workflow optimization and vendor management.

Accomplishments

  • Created and presented detailed analyses on billing trends, helping to refine pricing and service offerings, which increased customer satisfaction by 25%.
  • Spearheaded a project to outsource manual billing tasks, saving the department $88,000 in labor costs annually and increasing overall staff productivity.
  • Designed a comprehensive auditing process that resulted in the early identification of billing discrepancies, reducing financial write-offs by $229,000.
  • Resolved product issue through consumer testing.
  • Reduced operational costs by 17% by identifying and eliminating redundant billing processes, boosting department-wide efficiency.
  • Prepared and presented KPI-driven billing and collection reports to senior leadership, driving strategic initiatives that improved revenue collection by $166,000 in 2024.
  • Implemented a cloud-based billing system that increased AR process efficiency by 29%, decreasing the accounts receivable cycle.
  • Successfully introduced electronic invoicing, achieving a 43% reduction in paper waste and a 10-day improvement in payment cycles.
  • Devised effective client communication templates for delinquent accounts, cutting down overdue collections by 22% without hindering client relationships.
  • Played a key role in doubling the company’s revenue stream within two years by optimizing the billing framework for QuickBooks.

Affiliations

  • Registered Member, Billing and Revenue Cycle Management Interest Group
  • American Medical Informatics Association
  • Affiliate, Institute of Finance and Management (IOFM)
  • Association for Computing Machinery
  • Active Participant, National Association of Credit Management (NACM)
  • Lions Club
  • Project Management Institute
  • Certified Member, Professional Association for Invoice Regulators and Auditors
  • Participant, Global Financial Technologies Forum
  • Member, Global Billing and Analytics Trends Community

Certifications

  • Certified Compliance and Ethics Professional (CCEP) - Compliance Certification Board (CCB)
  • Advanced Excel for Financial Analysis - HubSpot Certification
  • Certified Data Analyst for Financial Operations - Tableau Certification
  • Certified Cash Flow Analyst - Jira Platform
  • Advanced Financial Metrics for Billing Professionals - Ironclad Systems
  • Apple Certified Associate (ACA)
  • Certified Strategic Billing Manager - Billing and Collections Certification Program 2019
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)

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