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Skills

  • Marketing strategy
  • Distribution center management
  • Escalation management
  • Time management
  • KPI monitoring and improvement
  • Project organization
  • Communications
  • Team building
  • CRM system management (Power BI)
  • Data-driven decision making

Work Experiences

  • Educated customers about promotions to increase sales.
  • Coached a 16-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Achieved President's Club.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Achieved 70% growth in seasonal revenue.
  • Increased market share and earned #9 ranking by leapfrogging competitors.
  • Achieved Top Performer for driving a 56% increase in conversion rates through advanced coaching and performance analysis.
  • Taught newly hired Sales Service Supervisors how to upsell using budget management and strategic planning, boosting job expertise within the past year.
  • Met financial goals by using Asana to create annual budgets, forecast requirements, schedule expenditures, and analyze variances.
  • Achieved a 78% reduction in staff turnover.

Summaries

  • Supervisor with 10 years of experience leading talented salespeople who is results-oriented.
  • Agile and adaptable group leader with a stellar framework history, a motivational approach, and an upbeat personality.
  • Sales Service Supervisor with 18 years of experience supervising employees in framework environments.
  • Strengths in risk assessment and data analysis backed up by Customer Service training.
  • Achieved a 35% increase in quarterly revenue.
  • Achieved a 41% boost in sales conversion rates.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Exceptional at delegating and assigning responsibilities to employees, as well as developing strategic initiatives to boost employee productivity, profitability, and customer service quality.
  • Clear understanding of vendor management and team leadership as well as stakeholder engagement training.

Accomplishments

  • Led a cross-department initiative that increased the sales team’s access to qualified leads, resulting in 5 new potential accounts within 5 months.
  • Led a team to exceed KPIs by 84% consecutively for 14 months, earning recognition from senior management.
  • Reduced costs by 55% through optimized use of resources and improved negotiation tactics with third-party suppliers.
  • Reduced customer churn by 34% through proactive account management and implementing tailored client solutions.
  • Expanded sales territories, which contributed to penetrating new markets and securing 3 key contracts.
  • Secured and managed strategic partnerships with vendors, contributing to a sales increase of 80% for 2024.
  • Resolved product issue through consumer testing.
  • Trained and mentored a team of 14 sales associates, leading to a 44% improvement in customer retention for 2015.
  • Secured top-tier clients by delivering customized presentations that addressed both their pain points and long-term business goals, closing deals worth $8.
  • Designed and launched a team incentive program that increased individual productivity by 28% and team morale.

Affiliations

  • Rotary International
  • Customer Service Institute of America (CSIA)
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • Entrepreneurs’ Organization (EO)
  • National Association of Social Workers
  • International Council of Nurses
  • Customer Experience Professionals Association (CXPA)
  • Project Management Institute
  • Society of Sales Training and Development (SSTD)

Certifications

  • Sales Management and Coaching Certification by Northwind
  • Certified Performance Improvement Specialist by framework
  • Customer Service Excellence Certification by Beacon Labs
  • Certified Business Analyst Professional (CBAP)
  • Certified Public Accountant
  • HubSpot Sales Software Certification
  • Apple Certified Associate (ACA)
  • Certified Key Account Manager (CKAM) by Ironclad Systems
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)

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