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Skills

  • Process improvement
  • MS Office
  • Customer retention strategies
  • Developing brand messaging
  • Organization
  • Conflict resolution
  • Project organization
  • Vendor relationship management
  • Operational improvement
  • Regulatory compliance

Work Experiences

  • Achieved a 20% increase in quarterly revenue.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 10% increase in efficiency.
  • Achieved a 31% boost in upsells.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and strategic planning talents.
  • Developed strong customer and sales team relationships, increasing overall revenue 15% and increasing customer satisfaction ratings 7%.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Improved operational performance by identifying trends, issuing advisories and recommendations, requesting resources, and implementing new system techniques.
  • Achieved President's Club for implementing customer retention strategies.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Returned change and currency and processed debit and credit card payments with a 8% accuracy rate.

Summaries

  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Achieved productivity gains of 77%.
  • Agile and adaptable group leader with a stellar framework history, a motivational approach, and an upbeat personality.
  • Achieved a 69% improvement in team efficiencies.
  • Sales Service Manager with 8 years of experience working in the metric industry.
  • Aligned sales demand with inventory.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Achieved results within process.

Accomplishments

  • Collaborated with product teams to provide timely feedback on market demands, influencing product development and increasing client satisfaction across the Pacific Northwest.
  • Led a cross-department initiative that increased the sales team’s access to qualified leads, resulting in 5 new potential accounts within 5 months.
  • Spearheaded ServiceNow integration, leading to a 69% automation of sales processes, freeing up category for team members to focus on new client acquisition.
  • Utilized lead scoring models to prioritize high-impact opportunities, improving conversion rates by 42%.
  • Revamped onboarding procedures for new sales hires, decreasing onboarding time by 52% and improving early performance metrics.
  • Reduced customer churn by 34% through proactive account management and implementing tailored client solutions.
  • Drove 27% improvement in customer lifetime value by implementing an end-to-end customer experience strategy.
  • Implemented procedure across the sales department, increasing team efficiency by 17% in tracking and closing deals.
  • Implemented a performance dashboard that tracked real-time sales metrics, contributing to a 51% increase in team accountability and productivity.
  • Spearheaded a cross-selling initiative that resulted in an additional $8 in revenue within one year.

Affiliations

  • The Sales Enablement Society
  • Jaycees
  • Professional Society for Sales and Marketing Executives (PSSME)
  • Rotary International
  • Lions Club
  • Customer Service Institute of America (CSIA)
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Sales Leadership Alliance
  • International Council of Nurses

Certifications

  • CompTIA Network+
  • Contact Center Management Certification by Denver
  • Customer Data Management Certification by HubSpot
  • Project Management Professional (PMP)
  • Conflict Resolution Management Certification by Northwind
  • Certified Public Accountant (CPA)
  • Advanced Leadership Development Certification by Ironclad Systems
  • Google Analytics Individual Qualification (GAIQ)
  • Customer Relationship Management (CRM) Certification by standard
  • Certified Professional in Talent Development (CPTD) by category

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