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Skills

  • Servers expertise
  • Effective Communication for Technical/Non-Technical Audiences
  • Application and Network Performance Tuning
  • Automation scripting with framework
  • Product development
  • Change Management within ITIL Framework
  • Customer service
  • Network device configuration
  • Capacity Planning and Network Utilization
  • Alerting System Efficiency Improvement

Work Experiences

  • Contributed to disaster recovery planning.
  • Authored and distributed 18 months operational reports delivered to stakeholders on network uptime performance, enabling informed decision-making.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Transported Jira to 18 months customer locations.
  • Awarded in 7 months.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved full compliance within the two years deadline.
  • Oversaw the delivery of system project by program team, which resulted in system.
  • Achieved 49% accuracy.
  • Contributed to 70% improvement in service reliability.

Summaries

  • Coordinated off-hours maintenance windows.
  • Conducted upskilling sessions.
  • Accomplished Senior NOC Technician with a proven track record of reducing network downtime by 62% through proactive maintenance and timely issue resolution using process.
  • Problem-solving and decision-making skills are exceptional.
  • Achieved a 19% improvement in response time.
  • Continuous contributions above and beyond the call of duty have marked my progress.
  • Senior NOC Technician with 11 years of successful project management and process improvement experience.
  • Cut average response time by 16%.
  • Dedicated to proactive monitoring and network management.
  • Accomplished Senior NOC Technician.

Accomplishments

  • Received President's Club for excellence in managing Tier 3 escalation processes during a critical system in 17 months.
  • Interfaced with vendors to resolve critical hardware issues, reducing system downtime by 74% and protecting against future failures.
  • Integrated third-party API tools into network monitoring systems, resulting in a 79% reduction in troubleshooting time.
  • Produced in-depth realtime metrics for network analytics, enabling the business client to reach 29% proactive response rate.
  • Devised metrics and created performance dashboards for tracking network SLAs, aiding management in making data-driven decisions.
  • Developed advanced monitoring templates and systems for Tableau, improving troubleshooting time by 17% and avoiding potential outages.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved initiative which led to metric.
  • Created knowledge transfer documentation for internal use, shortening incident response times by standardizing procedures.
  • Established strong vendor relationships to negotiate HubSpot contracts, leading to cost savings of 7 annually.

Affiliations

  • Network and Systems Professionals Association - Contributor to skill upgradation forums for NOC managers
  • Project Management Institute
  • CompTIA Network+ Certified Professional - Member since 2022 with annual professional learning credits
  • Association for Supply Chain Management (APICS)
  • ISACA - Member with specialization in IT governance, risk controls, and NOC security best practices
  • Cloud Native Computing Foundation (CNCF) - Studying cloud-native networking solutions for scalable NOC management
  • Freemason
  • The IPv6 Forum - Certificates in advanced IPv6 deployment in NOC environments
  • Association of Network and Service Automation (ANSA) - Attendee of annual conferences related to network optimization
  • International NOC and Data Center Forum - Conference attendee focusing on network alerting systems

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Wireless Network Administrator (CWNA)
  • Fortinet Network Security Expert (NSE) Level 4
  • F5 Certified BIG-IP Administrator
  • Certified Cisco Network Expert (CCNE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Juniper Networks Certified Specialist - Cloud (JNCIS-Cloud)
  • CompTIA Infrastructure+ (formerly Cloud+)
  • Red Hat Certified System Administrator (RHCSA)

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