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Skills

  • Application and Network Performance Tuning
  • First Aid/CPR
  • Technical analysis
  • Disaster Recovery Planning
  • Customer service
  • Cross-functional team collaboration
  • Regulatory compliance
  • Alerting System Efficiency Improvement
  • Servers expertise
  • Program installations

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Coordinated with Level 3 Support and vendors.
  • Created industry best practices and standards by standardizing job tasks and training junior team members.
  • Improved system security and performance with proactive changes like system and metric.
  • Contributed to disaster recovery planning and played a key role in testing and refining emergency response workflows, ensuring readiness in critical situations.
  • Configured procedure monitoring systems.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Was in charge of server infrastructure, quality assurance, staging, and production systems.
  • Authored and distributed 18 months operational reports delivered to stakeholders on network uptime performance, enabling informed decision-making.

Summaries

  • A dynamic leader in network operation and problem resolution, skilled in guiding teams of 17 to improve network performance and prevent 10 outages over one year.
  • Coordinated with cross-functional teams.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Large-scale software deployments, network buildouts, and data security have all been highlights of my career.
  • Collaborated with cross-functional IT and operations teams.
  • Cut average response time by 16%.
  • Analyzed uptime metrics to guide business decisions.
  • Boosted operational clarity for incident response teams.
  • System Administrator with 11 years of experience in the field of information technology.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Created knowledge transfer documentation for internal use, shortening incident response times by standardizing procedures.
  • Developed advanced monitoring templates and systems for Tableau, improving troubleshooting time by 17% and avoiding potential outages.
  • Developed NOC operational runbook for workflow optimization, decreasing onboarding time for new hires and boosting productivity by 45%.
  • Authored and distributed quarterly operational reports presented to 17 stakeholders, drastically improving visibility on network performance.
  • Worked with cross-functional teams to resolve process network outages within an average of 14 minutes, significantly reducing user complaints.
  • Integrated third-party API tools into network monitoring systems, resulting in a 79% reduction in troubleshooting time.
  • Optimized network health by configuring and upgrading process monitoring systems, leading to a 54% decrease in downtime.
  • Collaborated with engineering departments to redesign network architecture, improving network scalability and ensuring efficient diagnostics.
  • Spearheaded performance testing and optimization leading to a 62% decrease in network latency for high traffic clients.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • SNMP Implementation Working Group - Contributor to best practices in network protocol optimization
  • American Society of Safety Professionals
  • Network Next Gen Leaders Forum - Mentor providing guidance on network alerting enhancements and innovations
  • Society of Cable Telecommunications Engineers (SCTE) - Engaged in ongoing professional development courses
  • Network Operations Forum (NOF) - Engaged in best practice sharing for streamlined network alert processes
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • BGP Peering & Transit Professionals - Involved in enhancing BGP network configurations for high availability setups
  • Lions Club
  • SANS Institute - Participating in network security courses relevant to NOC operations

Certifications

  • Certified Public Accountant (CPA)
  • Certified Ethical Hacker (CEH)
  • HP ASE - FlexNetwork Architect
  • Certified Public Accountant
  • Certified SD-WAN Professional (CSDWP)
  • ServSafe
  • Red Hat Certified System Administrator (RHCSA)
  • Certified Cloud Security Professional (CCSP)
  • ITIL Foundation Certificate in IT Service Management
  • Microsoft Certified Systems Engineer (MCSE)

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