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Skills

  • Client Consultations for Custom Solutions
  • Organization
  • Account management
  • Customer Education & Coaching
  • Cold calling efficiency
  • Budget-Conscious Sales Strategies
  • First Aid/CPR
  • Inventory management
  • Problem resolution
  • Upselling techniques

Work Experiences

  • Collaborated with cross-functional teams to refine front-line marketing strategies, which helped shorten the sales cycle and increase conversion rates by 48%.
  • Achieved a 28% decrease in customer complaints.
  • Accomplished this within the first several months.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Achieved sales recognition as Employee of the Year by consistently surpassing objectives and demonstrating comprehensive product knowledge.
  • Educated customers about promotions to increase sales.
  • Achieved a customer retention rate of over 35%.
  • Achieved a 63% uplift in foot traffic.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Coached customers on correct installation of Adobe Creative Suite.

Summaries

  • Achieved 39% sales growth.
  • Achieved a 50% satisfaction rating.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Achieved 47% faster sales cycle completion.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished this within the past year.
  • Accomplished in sales pipeline management, achieving 22% sales growth by securing 12 new corporate accounts in the competitive Portland market.
  • Achieved a 84% increase in new client acquisitions.
  • Achieved successful deal closures.
  • Clear understanding of data analysis and quality assurance as well as client relations training.

Accomplishments

  • Enhanced company’s lead generation activities through implementing a new lead management system, resulting in 16% more qualified leads.
  • Documented and resolved method which led to initiative.
  • Provided real-time solutions to customers' concerns regarding product specifications, resulting in fewer returned items and 68% higher customer satisfaction.
  • Developed and presented sales performance reports to senior management, leading to strategy adjustments that boosted sales by 62%.
  • Collaborated with 8 cross-functional team members to successfully launch a new product line, resulting in 31% increase in store foot traffic.
  • Recognized as top Door Salesperson for achieving 23% above the monthly sales goals for 2021.
  • Exceeded personal sales quota for Power BI by 16% by aligning product features with customer needs.
  • Introduced a new tracking system for leads, which improved the efficiency of follow-up processes and increased conversion rates by 24%.
  • Resolved 6 customer complaints within the first several months, increasing customer satisfaction scores by 24%.
  • Created personalized price quotes for 9 new customers, with a 19% conversion rate within one year.

Affiliations

  • American Marketing Association
  • Institute of Sales Management (ISM)
  • Construction Specifications Institute (CSI)
  • Window and Door Manufacturers Association (WDMA)
  • Society of Women Engineers
  • National Association of Sales Professionals (NASP)
  • Corporate Connections™ – Professional Relationship Building
  • Professional Door Association (PDA)
  • Toastmasters
  • Toastmasters International – Sales Communication Skills Development

Certifications

  • Foundations in Retail Sales Excellence – Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Retail Sales and Service Certifications – Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Certified Inside Sales Professional (CISP) Brightline 2019
  • Product Awareness and Demonstration Certification – program
  • Certified Professional Sales Person/Consultant (CPSP) – program
  • Negotiation Skills for Sales Professionals Certificate – Cedar Works
  • Certified Sales Trainer – 2021
  • Certified Sales Professional (CSP) – 2016

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