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Skills

  • MS Office
  • Operational improvement
  • Customer Retention Initiatives
  • Customer relationship management (CRM) implementation
  • Inventory management
  • Problem resolution
  • Team building
  • Team management
  • Foot Traffic Insights and Analysis
  • Project organization

Work Experiences

  • Achieved a 82% increase in repeat sales.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Built long-term customer relationships which resulted in referrals that drove up sales by $4 per month.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Educated customers about promotions to increase sales.
  • Achieved proficiency in gathering customer feedback to help refine the store’s product mix, leading to a 68% increase in high-demand stock.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Collaborated with cross-functional teams to refine front-line marketing strategies, which helped shorten the sales cycle and increase conversion rates by 48%.
  • Achieved a 45% uplift in sales.

Summaries

  • Achieved a 84% increase in new client acquisitions.
  • Achieved $18 in sales.
  • Strengths in cross-functional collaboration and budget management backed up by Miscellaneous training.
  • Achieved a 39% improvement in monthly deal closure rates.
  • Achieved 25% higher closure rates.
  • Sells system and process products while keeping up with changing industry trends and customer preferences.
  • Extensive inventory management and shipment processing experience.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Achieved $3 revenue increase.
  • Achieved top individual sales performance.

Accomplishments

  • Implemented a targeted upselling strategy in high-margin product lines, boosting average sale value by 40%.
  • Documented and resolved method which led to initiative.
  • Resolved 6 customer complaints within the first several months, increasing customer satisfaction scores by 24%.
  • Developed and presented sales performance reports to senior management, leading to strategy adjustments that boosted sales by 62%.
  • Exceeded personal sales quota for Power BI by 16% by aligning product features with customer needs.
  • Enhanced company’s lead generation activities through implementing a new lead management system, resulting in 16% more qualified leads.
  • Collaborated with 8 cross-functional team members to successfully launch a new product line, resulting in 31% increase in store foot traffic.
  • Achieved ITIL to enhance sales expertise and improve product knowledge, leading to higher customer trust and increased purchase motivation.
  • Used cold calling techniques that resulted in generating 11 qualified leads in a three years.
  • Generated 82% of sales through referral programs by maintaining strong client relationships and offering exceptional after-sales service.

Affiliations

  • Institute of Sales Management (ISM)
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • Chamber of Commerce Member – Local Austin Chapter
  • Business Development Guild
  • Building Owners and Managers Association International (BOMA)
  • Jaycees
  • Door and Hardware Institute (DHI)
  • National Association of Social Workers
  • National Wooden Pallet & Container Association (NWPCA)

Certifications

  • Certified Professional in Sales & Negotiation – framework
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Customer Success Manager (CCSM) - 2019
  • Certified Sales Trainer – 2021
  • Post-Sales Support and Follow-up Certification – method
  • Google Project Management: Professional Certificate - 2023
  • Certified True Retail Sales Professional (CTSP) – 2018
  • LinkedIn Learning: Sales Management Foundations – 2019
  • CompTIA Security+
  • Advanced Retail Sales and Service Certifications – Lakeside Partners

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