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Skills

  • Staff management
  • Business process re-engineering
  • Billing inquiry reduction
  • Customer service
  • Compliance adherence in invoicing
  • First Aid/CPR
  • Business Administration
  • Client satisfaction measurement
  • Client issue resolution
  • Billing process streamlining

Work Experiences

  • Effectively managed costs and billing, as well as financial discrepancies, by using metric software to organize account information.
  • Created a benefits-driven communication strategy.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Collaborated with marketing to implement a new electronic billing protocol, reducing manual entry errors by 30%.
  • Conducted an in-depth audit of billing practices, which identified inefficiencies, leading to a 84% cost reduction in operational expenses.
  • Restructured installation processes and staff teams, resulting in a 4% increase in productivity.
  • Collaborated with operations.
  • Completed recovery within two years.
  • Was in charge of program files and records for 8 clients, as well as following security procedures to prevent data breaches and misuse.
  • Achieved a 12 months streak of zero billing errors.

Summaries

  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Accomplished Senior Billing Coordinator with expertise in relationships management, maintaining a 37% client satisfaction rating across 5 years. Adept in payment follow-ups and achieving a 19% improvement in cash flow.
  • Professional in office management and administration with 8 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Costs were consistently reduced while profits were increased.
  • Looking for a management position with a company in the Accounting and Finance sector.
  • Achieved 100% adherence in client billing activities.
  • Achieved 77% cost recovery.
  • With 17 years of Accounting and Finance experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Achieved 18-month streaks of zero billing errors.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.

Accomplishments

  • Reduced billing cycle time by 73% through refining invoicing processes and automating tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed custom invoicing solutions for Accounting and Finance clients, leading to a 80% increase in client satisfaction.
  • Trained and mentored a team of 10 new billing coordinators, which led to a 48% improvement in team performance.
  • Standardized the billing process across 4 regions, ensuring consistency, compliance, and efficiency in invoicing and collections.
  • Designed and implemented internal controls that improved financial compliance across the billing department, reducing policy violations by 68%.
  • Resolved escalated billing issues for VIP clients, resulting in a 62% increase in client retention over two years.
  • Reduced bad debt by 24% through diligent follow-ups and improved credit assessments for new clients.
  • Negotiated payment plans with key vendors and clients, improving cash flow by 28% and increasing predictability.
  • Collaborated with the finance team to streamline the cash application process, achieving an 44% improvement in accuracy.

Affiliations

  • Certified Credit Executive (CCE) Credential
  • Global Association of Risk Professionals (GARP) - Invoicing and Operational Risk Sector
  • Association of Information Technology Professionals
  • Institute of Professional Finance Managers (IPFM)
  • Association for Computing Machinery
  • Society of Women Engineers
  • Toastmasters
  • Debt Collection and Receivables Management Association
  • Certified Professional Biller (CPB) Certification
  • Order to Cash (O2C) Optimization Forum

Certifications

  • Financial Management for Nonprofit Organizations Certification
  • Financial Accounting for Decision Makers Certification
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • Certified Professional Medical Auditor (CPMA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Accounts Management Professional (CAMP)
  • QuickBooks Online Certification

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