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Skills
- Accounts receivable management
- KPI metrics tracking
- Internal controls for billing
- Cash application accuracy
- Vendor relationship management
- Project management in finance
- Electronic billing protocol management
- Client satisfaction measurement
- Payment follow-up techniques
- ERP System Utilization
Work Experiences
- Spearheaded the adoption of electronic invoicing for [Number] clients, which diminished paper use and saved [$Amount] in administrative costs annually.
- Conducted an in-depth audit of billing practices.
- Decreased average days sales outstanding by [Number].
- Coordinated billing for customer accounts.
- Maintained a [Percentage]% satisfaction rating.
- Managed relationships with key vendors and clients, maintaining a [Percentage]% satisfaction rating over [Number] years.
- Reduced customer churn by [Percentage]%.
- Revised billing-related contract terms.
- Achieved [Award] for billing accuracy.
- Reviewed and corrected discrepancies in billing statements.
Summaries
- Excel in supervising billing departments, mentoring staff, and ensuring compliance with industry standards. Reduced errors by [Percentage]% and improved team performance through well-structured training programs.
- Maintained tight billing controls.
- Comprehensive understanding of billing software and invoicing systems.
- Improved communication between billing and finance teams.
- Proficient in leading cross-department collaborations.
- Accomplished Senior Billing Coordinator with expertise in relationships management, maintaining a [Percentage]% client satisfaction rating across [Number] years. Adept in payment follow-ups and achieving a [Percentage]% improvement in cash flow.
- Saved $[Amount] over [Timeframe].
- Proven track record in reducing operational expenses by [Percentage]%.
- Highly organized Senior Billing Coordinator.
- Maintained 100% adherence to billing standards.
Accomplishments
- Resolved over [Number] complex billing disputes in a [Timeframe], saving the company $[Amount] in potential revenue losses.
- Resolved escalated billing issues for VIP clients, resulting in a [Percentage]% increase in client retention over [Timeframe].
- Reduced bad debt by [Percentage]% through diligent follow-ups and improved credit assessments for new clients.
- Developed financial forecasts for monthly billing trends, accurately predicting cash flow and improving budgeting by [Percentage] %.
- Reduced billing cycle time by [Percentage]% through refining invoicing processes and automating tasks.
- Successfully managed and consolidated billing for multi-national clients across [Number] countries while maintaining compliance with local taxation laws.
- Increased early payment incentive utilization by [Percentage]% by analyzing client payment behaviors and adjusting terms accordingly.
- Collaborated with IT to enhance billing system integration with CRM, improving data consistency and reducing response time to customer queries.
- Designed and implemented internal controls that improved financial compliance across the billing department, reducing policy violations by [Percentage]%.
- Negotiated payment plans with key vendors and clients, improving cash flow by [Percentage]% and increasing predictability.
Affiliations
- National Society of Compliance Professionals (NSCP)
- Association for Financial Professionals (AFP) - Billing and Reconciliation Division
- LinkedIn Billing and Invoicing Professionals Group
- Certified Professional Biller (CPB) Certification
- American Payroll Association (APA)
- Institute of Finance and Management (IOFM)
- Financial Executives Networking Group (FENG) - Billing and Collections Chapter
- Billing and Collections Networking Group
- Global Call Center Billing Solutions Association
- Construction Financial Management Association (CFMA)
Certifications
- Certified Accounts Payable Professional (CAPP)
- Advanced Financial Reporting Certificate from [Institution]
- Certified Healthcare Reimbursement Specialist (CHRS)
- Certified Revenue Cycle Professional (CRCP)
- Certified Information Systems Auditor (CISA)
- Certified Medical Reimbursement Specialist (CMRS)
- Management Accounting and Analysis Certificate
- Certified Professional Biller (CPB) from AAPC
- Accounting and Billing Software Proficiency Course from [Provider]
- Microsoft Dynamics 365 Fundamentals Certification
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