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Skills

  • Customer service
  • Immersive activities
  • Curriculum development
  • Knowledgeable about budget management
  • Communication management
  • Logistics management
  • Relationship development
  • Communications
  • Conflict resolution
  • Organization

Work Experiences

  • Answered 5 calls per several months to help customers with their questions and concerns.
  • Conducted research in quality assurance with a team of 16 graduates and faculty.
  • Assisted faculty in research efforts by analyzing data sets and generating reports that contributed to the completion of standard.
  • Compiled and analyzed data from student performance reports.
  • Prepared lessons based on the course outline to ensure that all required material was conveyed and that students' understanding of the subject matter was deepened.
  • Achieved a 62% improvement in student outcomes.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Reviewed assignments, proctored tests, and assigned grades in accordance with university requirements.
  • Achieved zero scheduling conflicts.

Summaries

  • Data-driven decision maker.
  • Coordinated meetings.
  • Contributed to curriculum revisions.
  • Assisted with degree planning.
  • Coordinated faculty schedules.
  • Coordinated vendors efficiently.
  • Contributed to the integration of new course management software.
  • Coordinated seminars with 15 attendees.
  • Strong relationships with educators and students are a strength of hers.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Coordinated special academic events such as symposiums and lectures, which resulted in the team being awarded Top Performer for exceptional event management.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created and maintained intricate grading systems that resulted in a 81% increase in student satisfaction and improved overall course transparency.
  • Collaborated with IT to establish a new technological onboarding process that reduced support requests by 77% during the first month of the semester.
  • Designed and implemented Salesforce that streamlined course material preparation, cutting pre-semester setup times by 53%.
  • Resolved product issue through consumer testing.
  • Provided conflict resolution services for faculty and students, reducing escalations by 83% and improving overall department rapport.
  • Documented and resolved category which led to metric.
  • Assisted in the development and administration of student assessments, achieving a 57% improvement in completion rates along with accurate performance metrics.
  • Used framework to facilitate electronic submission systems, improving grading turnaround time by 39% and enhancing feedback clarity.

Affiliations

  • American Medical Informatics Association
  • Association for Career and Technical Education (ACTE)
  • Council for the Advancement and Support of Education (CASE)
  • Toastmasters
  • Freemason
  • National Council of Teachers of English (NCTE)
  • Education Writers Association (EWA)
  • National Association of Social Workers
  • Association for the Study of Higher Education (ASHE)
  • Society for Research in Higher Education (SRHE)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Certified Administrative Professional (CAP)
  • Project Management for Nonprofits (PM4N) by Cedar Works
  • Coordinator of Professional and Educational Programs (CPEP)
  • Salesforce
  • Google Certified Professional Cloud Architect
  • Online Learning Consortium Instructional Designer Certificate
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Workspace Certification (G Suite, Google Docs, Google Sheets)

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