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Skills

  • Knowledgeable about budget management
  • Assignment grading
  • External vendor coordination
  • Conflict resolution
  • Team building
  • Business operations
  • Actionable insights delivery
  • Student records management
  • Logistics management
  • Problem resolution

Work Experiences

  • Collaborated with category and external partners.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Had an excellent attendance record and was always on time for work.
  • Assisted in the development of course materials.
  • Contributed to curriculum adjustments.
  • Achieved zero scheduling conflicts.
  • Compiled and analyzed data from student performance reports, contributing to curriculum adjustments that led to a 85% increase in course completion rates.
  • Conducted research in quality assurance with a team of 16 graduates and faculty.
  • Collected data on student attendance and participation.
  • Assisted diverse student groups.

Summaries

  • Data-driven decision maker.
  • Committed to improving student outcomes; designed and delivered tutoring sessions in stakeholder engagement, increasing pass rates by 70% across targeted student groups.
  • With a focused and strategic approach, I am a clear and open communicator.
  • Collaborated with 18 faculty members.
  • Adept at facilitating the onboarding of teaching faculty to digital platforms, playing a key role in the 2024 transition to remote and hybrid learning environments.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 35% improvement in participation.
  • Committed to improving student outcomes.
  • Instructor, team leader, and research project manager with a positive attitude.
  • Coordinated events.

Accomplishments

  • Led a team of 3 assistants to digitize over 13 years of research material, ensuring compliance with university archiving standards.
  • Improved efficiency in course scheduling procedures by implementing Adobe Creative Suite, reducing administrative bottlenecks and cutting down process times by 49%.
  • Assisted in the development and administration of student assessments, achieving a 57% improvement in completion rates along with accurate performance metrics.
  • Managed the coordination of 18 guest lecturers per semester, contributing to the department’s national recognition and winning Top Performer.
  • Trained and mentored newly hired teaching assistants, leading to a 68% increase in overall performance metrics during the first semester.
  • Implemented a grading automation tool that reduced manual labor by 67%, allowing faculty more time to focus on instructional quality.
  • Tracked and monitored academic progress for 6 student cohorts, leading to customized learning interventions and reducing course failure rates by 48%.
  • Developed a student mentoring program that paired upper-level students with lower-level cohorts, resulting in a 40% retention rate improvement.
  • Produced weekly research summaries for faculty-led seminars, contributing to the successful completion of the process research initiative.
  • Designed and implemented Salesforce that streamlined course material preparation, cutting pre-semester setup times by 53%.

Affiliations

  • American Society of Safety Professionals
  • American Marketing Association
  • Lions Club
  • Society for College and University Planning (SCUP)
  • International Society for Technology in Education (ISTE)
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • Educational Testing Service (ETS) Global Assessment Services
  • National Academic Advising Association (NACADA)
  • Educause: Association for Technology in Higher Education

Certifications

  • Program Evaluation in Education Certification by Brightline
  • Advanced Event Planning Certificate by Northwind
  • Event Management Certificate by Harbor & Co.
  • Improving Communication in Education Certificate by Vantage
  • Certified in College Business Management (CCBM)
  • CompTIA Security+
  • Leadership in Educational Administration Development (LEAD)
  • ServSafe
  • Certified Meeting Professional (CMP)
  • HIPAA Certified by Northwind

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