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Skills

  • Bilingual advocacy Spanish
  • Dispute resolution
  • Problem resolution
  • Medicare and Medicaid applications
  • Implementing statistical reporting systems
  • Conflict resolution and mediation
  • Group therapy specialist
  • Grant writing and securing funds
  • Operational improvement
  • Advocacy team leadership

Work Experiences

  • Kept in touch with clients on a regular basis by calling and visiting their homes.
  • Contributed 2 hours of pro bono legal services.
  • Balanced workloads evenly.
  • Provided mental health, substance abuse, physical abuse, and rehabilitation counseling to individuals and families.
  • Oversaw the delivery of category project by metric team, which resulted in category.
  • Looked for industry trends on social media and through online sources.
  • Created partnerships with local law schools, securing internships for 4 students who contributed 17 hours of pro bono legal services.
  • Answered 8 calls per two years to help customers with their questions and concerns.
  • Authored legislative proposals.
  • Achieved a 64% reduction in staff turnover by implementing well-being programs and providing ongoing advocate support.

Summaries

  • Advocate Supervisor who is creative and enthusiastic and has 2 years of experience managing caseloads of up to 12 adolescents in high-risk settings.
  • Achieved a 29% improvement in team satisfaction.
  • Advocate Supervisor specializing in talent development and team supervision, advancing 4 junior advocates into senior positions through mentorship and structured career paths.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Client-focused Advocate Supervisor with 8 years of experience, maintaining a client retention rate of 84% by providing high-touch, personalized legal services.
  • Recognized for her caring demeanor and superior social awareness.
  • Achieved 63% improvement in team productivity.
  • Advocated for client welfare.
  • Client-centric leader.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Implemented employee retention strategies, achieving a 53% reduction in advocate turnover within 18 months.
  • Built strong relationships with legal aid organizations, resulting in joint initiatives that served 32% more clients within two years.
  • Secured internships for 10 law students, facilitating more than 7 hours of legal assistance and gaining recognition from local bar associations.
  • Trained advocates in diversity and inclusion practices, increasing client satisfaction by 44% over a one year period.
  • Improved advocate-to-client assignment systems, reducing waiting times by 40% while enhancing client outcomes.
  • Led a team that raised over $5 in grants and donations, directly enhancing community access to legal resources.
  • Documented and resolved system which led to program.
  • Delivered public presentations on legal topics to audiences of up to 12, significantly boosting advocacy awareness in the region.
  • Negotiated partnerships with program that increased funding opportunities by $15, expanding free legal services by 85%.
  • Ensured compliance with federal and state reporting standards, which resulted in a 37% improvement in audit readiness across advocacy programs.

Affiliations

  • Jaycees
  • National Association for Court Management (NACM)
  • National Organization of Social Security Claimants' Representatives (NOSSCR)
  • National Association of Social Workers
  • Legal Aid Association of Phoenix
  • American Civil Liberties Union (ACLU) – Local Chapter
  • National Crime Victim Law Institute (NCVLI)
  • Society of Women Engineers
  • Society of Human Resource Management
  • Juvenile Law Center (JLC)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Employee Assistance Professional (CEAP)
  • Certified Paralegal (CP) by National Association of Legal Assistants (NALA)
  • Certified Advocacy Specialist by program
  • Certified Case Resolution Specialist (CCRS)
  • Certified in Lean Legal Process Improvement by Summit Group
  • Certificate in Strategic Litigation from procedure
  • Certified Legal Manager (CLM) by the Association of Legal Administrators
  • Compliance and Ethics Professional (CCEP) by the Society of Corporate Compliance and Ethics (SCCE)
  • Salesforce

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