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Skills

  • Advocacy team leadership
  • Client intake and assessment
  • Operational improvement
  • First Aid/CPR
  • Internal and external communication strategies
  • Regulatory compliance
  • Client satisfaction measurement
  • Familiarity with court filing systems
  • Bilingual advocacy Spanish
  • Client Retention Strategies

Work Experiences

  • Transported Workday to several months customer locations.
  • Achieved success over three years.
  • Advised senior management and board members.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Looked for industry trends on social media and through online sources.
  • Advocated for vulnerable populations including procedure, earning the President's Club for excellence in legal services in 2018.
  • Created partnerships with local law schools, securing internships for 4 students who contributed 17 hours of pro bono legal services.
  • Provided mental health, substance abuse, physical abuse, and rehabilitation counseling to individuals and families.
  • Achieved a success rate of 70%.
  • Answered 8 calls per two years to help customers with their questions and concerns.

Summaries

  • Achieved a 40% success rate.
  • Social worker with a broad understanding of social justice issues and systems that affect marginalized communities.
  • Patient Advocate Supervisor who excels at client advocacy and has a broad understanding of community resources.
  • Accomplished in managing litigation and mediation cases, consistently reducing case resolution time by 68% and improving client outcomes through strategic advocacy.
  • Adhered to compliance standards in legal matters.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a high satisfaction rate.
  • Achieved 63% improvement in team productivity.
  • Achieved out-of-court resolutions.

Accomplishments

  • Developed and spearheaded policy education seminars, enhancing legal literacy for program by 22% over two years.
  • Resolved product issue through consumer testing.
  • Collaborated with 17 advocacy groups and city officials to promote reform-based policy changes, leading to legislative updates in 2018.
  • Designed a public awareness campaign that increased community engagement with legal services by 48% over 6 months.
  • Implemented employee retention strategies, achieving a 53% reduction in advocate turnover within 18 months.
  • Developed a case management protocol that reduced paperwork processing time by 77%, leading to faster client service delivery.
  • Restructured the volunteer advocate onboarding process, cutting initiation time by 28% and improving training effectiveness.
  • Created and implemented a peer mentoring program, increasing advocate preparedness for court appearances by 37%.
  • Effectively managed multiple high-priority cases, reducing caseload backlog by 54%, improving work efficiency across the advocacy department.
  • Collaborated with team of 18 in the development of framework.

Affiliations

  • Innocence Project Affiliation Seattle
  • Rotary International
  • Legal Aid Association of Phoenix
  • Women’s Bar Association of Columbus
  • Society of Women Engineers
  • American Marketing Association
  • Council of Parent Attorneys and Advocates (COPAA)
  • Lions Club
  • National Association of Social Workers
  • National Association for Court Management (NACM)

Certifications

  • Family Advocacy Certificate Program by metric
  • Certified Judicial Advocate (CJA)
  • Certified Legal Project Manager (LPM) by the International Institute of Legal Project Management (IILPM)
  • Compliance and Ethics Professional (CCEP) by the Society of Corporate Compliance and Ethics (SCCE)
  • Certified Professional in Court Management (CPCM)
  • Associate Certified Coach (ACC) from the International Coach Federation (ICF)
  • Certified Professional in Training Management (CPTM) by program
  • Coaching and Advocacy Skills Certification by Lakeside Partners
  • Professional Workshop Facilitator Certification by Vantage
  • Organizational Leadership Certification by category

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