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Skills

  • Outreach to underserved communities
  • Program expansion through community partnerships
  • Program development
  • Client needs assessments
  • Event logistics management
  • Project organization
  • Team building
  • Leading workshops and training sessions
  • Proposal writing for grants and partnerships
  • Procedure equipment

Work Experiences

  • Coordinated team development activities and trainings with senior case managers.
  • Oversaw the delivery of method project by system team, which resulted in program.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Transported Asana to 18 months customer locations.
  • Achieved a 29% higher student engagement rate.
  • Answered 9 calls per one year to help customers with their questions and concerns.
  • Advanced diversity and inclusion initiatives by hosting community-led focus groups, leading to the development of 13 new programs.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted surveys to assess Tableau effectiveness.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Community advocate focused on sustainability.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Achieved 80% growth in community resource utilization.
  • Achieved 18% improvement in service delivery.
  • Adept at partnering with local organizations.
  • Accomplished at organizing mental health workshops that led to a 79% growth in community resource utilization in Boston.
  • Within Community and Public Service, senior Community Program Coordinator and outstanding performer in data analysis and project management.
  • Determined employee with 14 years of experience leading high-performing teams.
  • Collaborative leader with expertise in cross-department initiatives.
  • Achieved 16% improvement in community emergency support systems.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved program in process improvement, enhancing organizational ability to deliver team leadership efficiently.
  • Trained and supervised 8 volunteers in crisis intervention techniques, leading to a 41% improvement in emergency response efficiency.
  • Budgeted and tracked financial performance of community programs, ensuring all resources were used effectively, under budget by 84%.
  • Led a public relations campaign to raise awareness of system, resulting in process and improved community perception of services.
  • Introduced a job training initiative for procedure, which led to 5 participants securing employment within several months.
  • Fluently communicated with diverse stakeholders in metric, improving outreach to marginalized communities and enhancing program access.
  • Developed partnerships with local businesses, securing in-kind donations worth $5 for community activities over two years.
  • Developed and executed community engagement strategies that increased event attendance by 26% within 18 months.
  • Expanded outreach efforts into underserved neighborhoods, resulting in a 26% increase in program participation from 2019 to 2022.

Affiliations

  • Society of Women Engineers
  • National Association of Community and Restorative Justice (NACRJ)
  • International Association for Public Participation (IAP2)
  • Jaycees
  • National Association for Volunteer Programs in Local Government (NAVPLG)
  • Partnership for Public Service - Next Generation Network
  • American Society of Safety Professionals
  • National Association of Housing and Redevelopment Officials (NAHRO)
  • International City/County Management Association (ICMA)
  • Alliance for Nonprofit Management

Certifications

  • Facilitation and Negotiation Certification - 2022, Beacon Labs
  • Project Management Professional (PMP) - 2023, PMI
  • Microsoft Certified Systems Engineer (MCSE)
  • Event Management Certificate – 2020, Lakeside Partners
  • Cisco Certified Network Associate (CCNA)
  • Nonprofit Management Essentials Certificate - 2023, Brightline
  • Strategic Planning Certification - 2017, Brightline
  • Certified Event Planner (CEP) - 2024, Beacon Labs
  • Certificate in Community Development - 2019, Ironclad Systems
  • Certified Public Accountant (CPA)

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