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Skills

  • First Aid/CPR
  • Budgeting
  • Budget management and cost reduction
  • Relationship development
  • Recipes and menu planning
  • Food service compliance and inspections
  • Guest feedback analysis and service improvement
  • Team building
  • Conflict resolution and de-escalation
  • Guest experience personalization

Work Experiences

  • Addressed unexpected staff shortages.
  • Achieved a 65% increase in staff retention.
  • Achieved a 48% increase in customer satisfaction scores year-over-year.
  • Analyzed guest data and feedback to implement new service strategies, which contributed to a 9% increase in overall net promoter score.
  • Coordinated large-scale events with attendance exceeding 11, ensuring smooth service transitions and positive guest experiences.
  • Collaborated with the general manager to reorganize the seating plan, increasing capacity by 18 while maintaining an exceptional guest experience.
  • Achieved a 54% reduction in customer complaints.
  • Consistently exceeded monthly performance metrics.
  • Contributed to a 9% growth in sales through upselling and cross-selling techniques, ensuring guests were aware of daily promotions and new menu offerings.
  • Contributed to a successful passing grade from PMP inspections.

Summaries

  • Front of House Team Leader is a multi-talented Front of House Team Leader who is consistently rewarded for planning and operational improvements.
  • Front of House Team Leader with 8 years of successful project management and vendor management experience.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Award-winning Front of House Team Leader with a commitment to driving team and guest satisfaction through efficient leadership and personalized service initiatives.
  • Adept at using guest feedback analytics.
  • Achieved a 62% reduction in guest wait times.
  • Clear understanding of team leadership and process improvement as well as team leadership training.
  • Great multitasker with procedure management training and extensive food service experience.
  • Award-winning Front of House Team Leader.
  • Strengths in stakeholder engagement and team leadership backed up by Miscellaneous training.

Accomplishments

  • Managed a daily shift of 7 employees, ensuring seamless front-of-house operations with consistent 95%+ on-time table turnover.
  • Collaborated with kitchen staff to adjust order flow during high-traffic periods, improving average ticket time by 11 minutes.
  • Resolved product issue through consumer testing.
  • Spearheaded complaint resolution training, which decreased guest complaints by 17% and reduced ticket escalation frequency.
  • Implemented a new scheduling system that reduced labor costs by 38% while ensuring optimal staff coverage during busy shifts.
  • Designed individualized training programs for new hires, reducing onboarding time by 9 days and reaching full performance quicker.
  • Led a team of 15 staff members that contributed to a 37% increase in overall guest satisfaction through proactive service enhancements.
  • Played a key role in driving operational changes which increased nightly revenue by 2 through a combination of promotions and improved efficiency.
  • Supported the training and development of staff in use of new POS systems, resulting in 63% reduction in registration errors.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Rotary International
  • National Association of Social Workers
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • Food Safety Certification (Culinary Institute of America or other recognized institute)
  • Association for Supply Chain Management (APICS)
  • Freemason
  • International Foodservice Distributors Association (IFDA)
  • Leadership Institute in Hospitality (LIH)
  • International Association of Hospitality Advisors (IAHA)

Certifications

  • Certified Public Accountant (CPA)
  • CPR/AED for Professional Rescuers - Northwind
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • CompTIA Security+
  • ServSafe Allergens Certification - National Restaurant Association
  • CompTIA A+ Technician
  • First Aid/CPR Certified - Beacon Labs
  • Certified Hospitality Supervisor (CHS), Summit Group
  • Wine & Spirit Education Trust (WSET) Level 1 Award in Wines - WSET

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