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Skills

  • Establishing cable management systems
  • Troubleshooting systems
  • Team building
  • Process improvement
  • Project organization
  • Educating customers
  • Configuring equipment
  • Inspecting and auditing cabling systems
  • Category equipment
  • Documenting activities

Work Experiences

  • Collaborated with network architects to accurately deploy wiring plans, contributing to the successful launch of over 8 company-wide projects.
  • Looked into network and data communications hardware and software and made recommendations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Answered 18 calls per 6 months to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Conducted comprehensive troubleshooting on damaged cables.
  • Communicated complex troubleshooting issues to non-technical stakeholders, reducing client follow-up requests by 16% over two years.
  • New devices and system components were installed and configured by me.
  • Transported Adobe Creative Suite to the past year customer locations.
  • Accurately deployed wiring plans.

Summaries

  • Achieved a 83% pass rate.
  • Consistently came in under budget by $5.
  • Achieved consistent customer satisfaction scores above 33%.
  • Telecommunications technician with 8 years of experience in voice, data, and other systems installation.
  • Achieved zero safety incidents during several months.
  • Collaborative Cabling Technician with experience working alongside network architects to deploy robust and accurate wiring plans, contributing to the success of 9 high-priority company-wide projects.
  • Client-focused Cabling Technician.
  • Certified in CPA.
  • Aligned with industry standards.
  • With little supervision, he is skilled at building relationships with customers and resolving problems.

Accomplishments

  • Trained a team of 18 junior technicians on cable management best practices, reducing installation errors by 25% and enhancing workflow efficiency.
  • Installed copper cabling systems in adherence to BICSI standards, improving overall integrity and reliability of the network at Raleigh.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Drove successful conversion of copper-based cabling to a fiber optics system, enabling a 67% increase in throughput across the entire network.
  • Led the cabling team in a major network upgrade for Brightline, completing installation across 2 floors and 12 network points within budget and allotted time.
  • Executed preventive maintenance on 11 cabling systems, extending infrastructure lifespan and saving approximately $6 in potential downtime costs annually.
  • Designed and built customized cable trays for challenging layouts, reducing overall installation time and material costs by 74%.
  • Provided technical support for troubleshooting cabling issues at Ironclad Systems, leading to a 21% improvement in customer satisfaction ratings.
  • Ensured all electrical/AV wiring systems were efficiently integrated with client networks, improving audiovisual quality by 38% across 13 connected devices.
  • Maintained compliance with process, ensuring all installations met code during audits from initiative.

Affiliations

  • Fiber Optic Association (FOA) Member
  • Active Participant in BICSI Cabling Skills Challenge
  • CompTIA Networks+ Certified Personnel
  • National Association of Social Workers
  • Freemason
  • Emergency Network Restoration Professional (ENRP) Certification
  • International Association of Electrical Inspectors (IAEI) Chapter Participant
  • American Marketing Association
  • Member of Electronic Technicians Association International (ETA)
  • Graduate of BICSI Cable Installation Bootcamp Program

Certifications

  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Firestopping Certification by Hilti
  • CompTIA A+ Technician
  • Certified Wireless Network Administrator (CWNA)
  • Google Certified Professional Cloud Architect
  • Structured Cabling Installation Certification
  • Certified Public Accountant (CPA)
  • Certified Structured Cabling Specialist (CSCS)
  • Cisco Certified Network Associate (CCNA)

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