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Skills

  • Event planning and execution
  • Security systems
  • Event logistics management
  • Conflict resolution
  • Feedback system streamlining
  • Volunteer management
  • First Aid/CPR
  • Continuous Improvement Mindset
  • Problem resolution
  • Inventory management

Work Experiences

  • Worked with others to brainstorm new category possibilities.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Boosted participation in social events by 18% through innovative marketing strategies targeting international students.
  • Answered 7 phone calls per 18 months to assist customers.
  • Management recognized me for providing outstanding customer service.
  • Jira was delivered to customer locations by me.
  • Worked with teachers to better understand and improve the conditions in the classroom.
  • Saved money by developing functional solutions to standard problems.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Ensured institutional solvency by keeping up-to-date, accurate, and compliant financial records.

Summaries

  • New International Student Orientation Intern is a results-oriented New International Student Orientation Intern who excels at streamlining administrative procedures to reduce costs and improve operations.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Collaborated with campus services.
  • Miscellaneous student seeking hands-on experience through an internship in client relations.
  • Addressed up to 18 operational inefficiencies.
  • Knowledge of Jira in depth, as well as process improvement and strategic planning abilities.
  • Achieved measurable cultural learning outcomes.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.
  • Analyzed orientation feedback.
  • Process improvement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.

Accomplishments

  • Created multi-lingual support documents and translated materials to assist non-English-speaking students, leading to improved information retention by 63%
  • Developed and led cross-cultural communication workshops for staff, resulting in a 78% improvement in the understanding of international student needs.
  • Collaborated with campus departments and peer leaders to create a welcoming environment for international students during orientation, leading to a 49% increase in positive feedback.
  • Delivered presentations on intercultural understanding to new student groups, improving peer-to-peer engagement by 18%.
  • Worked closely with study abroad officers to ensure smooth transitions for incoming exchange students, leading to an overall satisfaction rate of 45%.
  • Analyzed feedback from student surveys to optimize future orientation events, achieving a 45% higher satisfaction rating from participants.
  • Partnered with the international programs office to create an inclusive onboarding experience, as indicated by an increase of 42% in student satisfaction scores.
  • Collaborated with academic and student affairs offices to integrate international student support into broader campus-wide services.
  • Improved the flow of communication between international students and their assigned campus advisors, resulting in a 20% decrease in initial onboarding issues.
  • Orchestrated peer-led content development for pre-arrival webinars, increasing engagement with new international students by 54%

Affiliations

  • Fellow, Global Learning Academy, 2016
  • Attendee, International Education Week Workshop, 2017
  • Volunteer, International Students' Cultural Awareness Committee
  • Participant, International Service Learning Project, Portland
  • Member, Student Affairs Professionals in Higher Education (NASPA)
  • Volunteer, Newcomer/International Student Buddy Program
  • Coordinator, International Student Conversation Circle
  • Graduate Assistant, Office of International Student Services
  • Participant, Cross-Cultural Leadership Certificate Program
  • Member, NAFSA: Association of International Educators

Certifications

  • Leadership Skills for New Managers metric
  • Microsoft Certified Systems Engineer (MCSE)
  • Harvard ManageMentor® Project Management Certificate category
  • Certified Campus Event Planner - Meridian
  • Microsoft Office Specialist (MOS)
  • Certificate in Global Operations and Student Mobility category
  • Digital Event Planning Certification Microsoft Excel
  • Google Analytics Certification - Asana
  • Effective Intercultural Communication Certificate Northwind
  • Human Resources Diversity and Inclusion Training Northwind

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