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Skills

  • Account development
  • Forecasting abilities
  • Sales analysis
  • Coordinating documents
  • Collaborating with designers
  • National accounts
  • Troubleshooting technical issues
  • Mentoring and coaching
  • Network development
  • Revenue generation

Work Experiences

  • Formed 17 account teams and coordinated all team activities with the goal of increasing sales by 15% while lowering costs by 5%.
  • Maintained a thorough understanding of the competitors' mission, offerings, and presence in the territory I was assigned to.
  • Sought advice.
  • Increased revenue by 11% by effectively managing over 14 accounts at the same time.
  • Identified
  • Determined the severity of customer complaints and escalated tickets to the appropriate personnel for resolution.
  • Consistently met or exceeded the department's productivity and accuracy targets.
  • Bolstered branding efforts by serving on a number of committees in order to increase outreach.
  • Ensured
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.

Summaries

  • High-achieving Technical Service Representative with a proven track record in sales and extensive Library knowledge.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Technical Service Representative with 5 years of successful data analysis and cross-functional collaboration experience.
  • Communication, multitasking, and conflict resolution skills are all important.
  • Team player who excels at collaborating with coworkers and industry experts to complete successful advertising projects.
  • Detailed professional with a talkative personality and a creative mindset.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Looking forward to bringing talent and leadership to a growing company with room for expansion.

Accomplishments

  • Recommended
  • Marketing: Implemented marketing strategies which resulted in category growth of customer base.
  • Established
  • Trained
  • Acted as the liaison between the technical team and end-users during the beta phase of Power BI, leading to actionable product improvements and fewer post-launch issues.
  • Streamlined
  • Identified
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Reduced
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.

Affiliations

  • American Marketing Association
  • Technical Service and Logistics Association (TSLA)
  • Member of the Continuous Improvement and Feedback Loop Initiatives at Summit Group
  • Participated in the Summit Group Onboarding and Continuous Learning Curriculum
  • Part of the Incident Management Cadre at Ironclad Systems
  • Certified Knowledge-Centered Service (KCS) Practitioner
  • Toastmasters
  • Member of the Field Service Engineers Network (FSEN)
  • National Association of Social Workers
  • Project Management Institute

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Certified Support Manager (CSM)
  • CompTIA Network+ Certification
  • Zendesk Customer Support Certification
  • CompTIA Server+ Certification
  • Apple Certified Associate (ACA)
  • CompTIA A+ Certification
  • Cisco Certified Network Associate (CCNA)

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