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Skills

  • Data-driven decision making
  • First Aid/CPR
  • Design patterns and principles
  • Technical analysis
  • Business operations
  • Agile and Lean UX methodologies
  • Relationship development
  • MS Office
  • Web user interfaces
  • Behavioral analysis

Work Experiences

  • Used process technology to optimize and repair the corporate website.
  • Collaborated with marketing teams on user segmentation efforts, producing targeted messaging that resulted in a 38% increase in conversions.
  • Achieved faster product releases.
  • Built a knowledge management system for research insights.
  • Represented the web team and discussed project goals and milestones at meetings with executives.
  • Analyzed requirements and designed, developed, and implemented software applications for multiple websites.
  • Achieved a 56% increase in feature adoption.
  • Set project milestones and made sure that everyone on the team was ready to meet tight deadlines.
  • Used a variety of technologies, including Microsoft Excel to make code repairs and optimize the corporate website.
  • Tested websites and performed troubleshooting prior to deployment.

Summaries

  • To maximize online presence, demonstrated talent in front-end and back-end web development is required.
  • Accelerated onboarding by 48% minutes.
  • Passionate and conscientious, with a proclivity for meeting deadlines.
  • Achieved a 65% reduction in support tickets.
  • With a calm and focused demeanor, I am a technically proficient and analytical problem solver.
  • Working with a variety of APIs, third-party integrations, and databases while translating solutions into code.
  • Focused on writing code that is clean, robust, and secure.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Prepared to contribute cross-functional collaboration and data analysis to a demanding role with Northwind.
  • Achieved 74% faster product development cycles.

Accomplishments

  • Ran 14 card sorting sessions to validate content hierarchy, resulting in a 80% improvement in user task completion rates.
  • Used system for A/B testing that resulted in a 72% higher conversion rate on landing pages.
  • Drove the creation of a user retention strategy based on feedback loops, increasing long-term user engagement by 50%.
  • Led the design and execution of mixed-method research projects that directly influenced the product roadmap, leading to 71% increase in user satisfaction.
  • Applied usability heuristics during product design review, resulting in a 83% reduction in user-reported navigational issues.
  • Worked with data analytics teams to identify patterns in user behavior, improving feature engagement by 48%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved system which led to method.
  • Streamlined the research to development handoff process, reducing rework by 40% and speeding up time-to-market by 6 weeks.
  • Integrated accessibility research techniques into projects that increased the adoption of products by users with disabilities by 47%.

Affiliations

  • Design Research Society (DRS)
  • American Marketing Association
  • Society of Women Engineers
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • NPS Loyalty Forum - Research and Insights Track
  • Certified Scrum Master (CSM) 2017 - Scrum Alliance
  • Freemason
  • Service Design Network (SDN) Affiliate
  • Association for Computing Machinery (ACM) – Special Interest Group on Computer-Human Interaction (SIGCHI)

Certifications

  • Google Analytics Certification by Google
  • Design Thinking Professional Certificate by IDEO U
  • SHRM Certified Professional (SHRM-CP)
  • Data-Driven Decision Making in UX Design by Adobe Creative Suite
  • CompTIA A+ Technician
  • Advanced Usability Testing Techniques by Nielsen Norman Group
  • Human Computer Interaction (HCI) Certificate by process
  • UX Research: Discovery, Synthesis, and Execution by Interaction Design Foundation
  • Introduction to User Research Methods Certificate by Coursera
  • Certified Professional in Usability and User Experience (CPUX-F) by UXQB

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