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Skills

  • Problem resolution
  • Organization
  • Supervision
  • Invoice generation
  • Crisis Prevention and Intervention Strategies
  • Data-driven decision making
  • Emotional intelligence
  • Community aid allocation
  • First Aid/CPR
  • RFI Scanners

Work Experiences

  • Answered 4 phone calls per the past year to assist customers.
  • Administered confidential assessments.
  • Achieved results within 2015.
  • Finished category of project, which resulted in process.
  • Gathered patient history, symptoms, and information to accurately diagnose health conditions and injuries.
  • Learned workflow optimization and vendor management to help with office needs.
  • Advocated for tailored educational services.
  • Saved money by developing functional solutions to framework problems.
  • Assessed client and family needs.
  • Asana was delivered to customer locations by me.

Summaries

  • Motivating leader who has built and managed process teams in the past.
  • Achieved a 17% reduction in emergency interventions.
  • Knowledge of Microsoft Excel in depth, as well as workflow optimization and performance reporting abilities.
  • Family Partner with 4 years of experience treating patients with injuries or illnesses related to sports and physical activities.
  • Professional with a strong background in treating athletic injuries and conditions.
  • Achieved measurable improvements in health outcomes.
  • Strong technical skills and experience in team leadership.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Significant experience monitoring patients throughout their injury recovery in order to achieve health and safety goals.
  • Passionate about assisting patients with their well-being and injury management.

Accomplishments

  • Drove collaborative efforts with local agencies, increasing family assistance program participation by 58% within 18 months.
  • Assessed and advocated for appropriate care provisions, yielding a 22% faster timeline from initial family intake to service connection.
  • Audited and revised family service workflows, reducing process inefficiencies and cutting response times by 69%.
  • Increased overall client satisfaction scores by 17% through continuous quality improvement in service delivery.
  • Developed a family outreach initiative that boosted participation in parenting workshops by 25%, directly impacting community resiliency.
  • Collaborated with state and local agencies to establish resource networks, improving family access to essential services by 39%.
  • Managed time-sensitive family crises, leading to successful framework with a 28% reduction in external intervention requirements.
  • Served as a liaison between families and local health providers, generating a 79% increase in preventative care utilization.
  • Initiated a crisis intervention protocol that decreased the need for emergency out-of-home placements by 43%, while improving family stability.
  • Collaborated with other family partners and social workers to develop a peer support program, increasing resource connection by 36%.

Affiliations

  • National Alliance on Mental Illness (NAMI) - Partner in outreach initiatives to enhance mental health resources for families in Raleigh.
  • Family Resource Coalition of America (FRCA) - Engaged in national initiatives that promote family resource accessibility and intervention frameworks.
  • National Council for Adoption - Participated in initiatives on providing platforms for adoption advocacy and family resource planning.
  • National Federation of Families for Children's Mental Health - Active Member supporting families through mental health advocacy and education.
  • Patient Advocate Foundation (PAF) - Family liaison, connecting caregivers with long-term care and medical guidance resources.
  • Human Services and Recovery Providers Associations (HSRPA) - Engaged in policy reviews for family stabilization and at-risk intervention programs.
  • Family Voices, Inc. - Advocacy coordinator for healthcare system improvement for families with special needs children in Portland.
  • National Juvenile Justice Network (NJJN) - Engaged in policy initiatives aimed at supporting families involved in juvenile justice systems.
  • Parents as Teachers National Center, Inc. - Implemented custom family engagement strategies to maximize the developmental support of high-need families.
  • American Association for Marriage and Family Therapy (AAMFT) - Liaised with therapists to better integrate services between families and mental healthcare providers.

Certifications

  • Individualized Education Program (IEP) Advocacy Training Certification
  • Certified Case Manager (CCM)
  • ServSafe
  • Wraparound Process Facilitator Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Office Specialist (MOS)
  • Certified Domestic Violence Advocate (CDVA)
  • Certified Mediator in Family and Child Custody Disputes
  • Child and Adolescent Needs and Strengths (CANS) Certified Assessor
  • Collaborative Problem Solving (CPS) Certification

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