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Skills

  • Interpersonal and written communication
  • First Aid/CPR
  • Cross-departmental collaboration
  • Policies and procedures
  • Process improvement
  • Operational improvement
  • Food preparation
  • Brand success
  • Clerical support
  • Standard equipment

Work Experiences

  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with corporate travel teams.
  • Attracted higher-paying clientele.
  • Kept track of the concierge book at the front desk in order to provide visitors with useful local information.
  • Added value to guest packages.
  • Transported Jira to one year customer locations.
  • Anticipated client needs and personalized services.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Addressed guest concerns within three years.

Summaries

  • Looking for a job as a Concierge at a high-end hotel.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Costs were consistently reduced while profits were increased.
  • Professional with more than 6 years of experience working as a Concierge for high-end hotel chains.
  • Achieved multiple Innovation Award nominations in 2020.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Initiative are well-understood.
  • Hotel Concierge with exceptional hospitality management qualifications.
  • Looking for a position as a Concierge at a reputable hotel or resort.
  • Within Travel and Hospitality, senior Lead Concierge and outstanding performer in risk assessment and process improvement.

Accomplishments

  • Resolved 3% of guest inquiries within one year, contributing to a 45% increase in overall guest satisfaction.
  • Collaborated with product to customize itineraries for high-net-worth guests, ensuring 68% repeat bookings.
  • Negotiated exclusive partnerships with local luxury vendors, resulting in a 37% increase in guest package bookings.
  • Trained a concierge team of 5 staff, ensuring consistent delivery of luxury service exceeding guests' expectations.
  • Designed exclusive guest packages that increased upselling success rate by 45% and exceeded revenue targets by $14.
  • Selected and managed high-profile vendors for personalized guest experiences, boosting satisfaction among high-net-worth clients.
  • Increased sales 10% over several months.
  • Documented and resolved initiative which led to metric.
  • Managed daily concierge operations, ensuring 15% accuracy in all guest-facing activities such as booking, dining, and event coordination.
  • Consistently exceeded monthly guest satisfaction targets by 22% through tailored guest interaction strategies.

Affiliations

  • AAA Hospitality Excellence Group
  • Association for Computing Machinery
  • Les Clefs d'Or USA - The Society of Golden Keys
  • National Association of Social Workers
  • Project Management Institute
  • Ethical Concierge Service Standards Committee
  • American Lodging Investment Summit (ALIS)
  • Jaycees
  • Luxury Brand Consultant Council
  • Luxury Travel Advisor Association (LTAA)

Certifications

  • Leadership and Management Diploma for Luxury Hospitality - program
  • CompTIA A+ Technician
  • Salesforce
  • Project Management Professional (PMP)
  • VIP and Executive Assistant Travel Certification - Harbor & Co.
  • Global Travel Professional Certification (GTP) - Global Business Travel Association (GBTA)
  • CPCE (Certified Professional in Catering & Events) - National Association for Catering and Events (NACE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Hospitality Specialist (Northwind, 2016)
  • SHRM Certified Professional (SHRM-CP)

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