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Skills

  • Server configuration and administration
  • Knowledge of enterprise software (e.g., Office 365, Google Workspace)
  • Tier 1, 2, and 3 technical support
  • Patch Management and Updates
  • Telecommunications Systems Management
  • System upgrade deployment planning
  • Maintaining IT compliance with industry standards
  • Effective verbal and written communication
  • Security protocol development and enforcement
  • Network troubleshooting and analysis

Work Experiences

  • Automated the software deployment process.
  • Designed and integrated a disaster recovery plan that successfully reduced recovery time objectives for key systems by 55%.
  • Created and maintained knowledge base articles to streamline support processes, reducing ticket volume by 45%.
  • Assisted in the design and rollout of new hardware and software across 7 office locations, achieving 54% higher operational efficiency.
  • Achieved this during 18 months.
  • Diagnosed and resolved issues before escalation.
  • Detected anomalies in real-time.
  • Collaborated on IT budget planning.
  • Configured and maintained mobile device management solutions for over 8 users, ensuring compliance with corporate security policies.
  • Accomplished this within 6 months.

Summaries

  • Delivered 15% productivity maintenance.
  • Detail-oriented IT Services Technician with over 6 years of experience in diagnosing and resolving network outages, improving service availability by 19% and ensuring seamless operation in high-pressure environments.
  • Drove a 46% reduction in cybersecurity threats.
  • Achieved a 39% drop in user-generated tickets.
  • Collaborated with senior leadership on IT initiatives.
  • Dedicated IT Services Technician.
  • Conducted comprehensive network vulnerability assessments.
  • Accomplished leader with a proven track record.
  • Collaborated on IT budget forecasts.
  • Award-winning IT Technician recognized for reducing downtime by 17 hours per month. Focused on driving key efficiencies in IT infrastructure for continuous service availability.

Accomplishments

  • Led a team in migrating legacy systems to modern platforms, completing the project two years ahead of schedule.
  • Successfully led the transition from on-premise services to cloud-based infrastructure, reducing overhead expenses by $13 per quarter.
  • Consolidated multi-site telecommunications systems into a unified platform, lowering operational costs by $10 annually.
  • Administered endpoint security tools, proactively mitigating risks and reducing malware infections by 23%.
  • Trained 15 employees on the use of new software tools, achieving an adoption rate of 58% and minimizing disruptions.
  • Developed and implemented new patch management strategy, achieving a 65% compliance rate and minimizing security vulnerabilities.
  • Automated several repetitive IT support tasks, cutting manual effort by 47% and freeing up resources for strategic projects.
  • Configured and deployed mobile device management (MDM) solutions to secure 3 devices, reducing security incidents by 37%.
  • Diagnosed and resolved network bottlenecks, reducing latency by 62% and improving overall performance for Boston.
  • Installed and configured over 6 workstations during a company-wide hardware upgrade project, completing the task 6 months ahead of schedule.

Affiliations

  • Technical volunteer at IT Disaster Recovery Preparedness Organization, assisting in mock drills to optimize cloud recovery strategies.
  • Attended TechNet conferences organized by Brightline, where peers shared automation scripts and efficiency techniques.
  • Affiliated with the Information Systems Audit and Control Association (ISACA) post acquiring Lean.
  • Contributor to GitHub open-source community projects, focusing on network tools and automation scripts development.
  • Participant in IT Infrastructure and Cloud Solutions Seminars at system, learning best practices and emerging trends.
  • Certified in ITIL (Information Technology Infrastructure Library) for service management, supporting efficient IT support operations.
  • Completed certified Red Hat Enterprise Linux (RHEL) training, focusing on systems administration and troubleshooting.
  • Active contributor to system for troubleshooting issues and sharing knowledge on network management practices.
  • Affiliated with the Open Web Application Security Project (OWASP), gaining insights on application vulnerabilities identification.
  • Member of ServiceNow User Group, refining workflows and automating IT service management processes.

Certifications

  • Citrix Certified Associate – Virtualization (CCA-V)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft Certified: Power Platform Fundamentals
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Microsoft Certified: Identity and Access Administrator Associate
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Forensic Computer Examiner (CFCE)
  • Microsoft Certified: Azure Fundamentals

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