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Skills

  • Data entry
  • Dinner service planning
  • Strong communication skills
  • Report writing
  • Business operations
  • Pricing tool development
  • Project organization
  • Funeral planning
  • Food preparation
  • Interpersonal and written communication

Work Experiences

  • Was in charge of closing and securing caskets, as well as leading funeral corteges to churches and burial grounds.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Oversaw the delivery of procedure project by program team, which resulted in system.
  • Kept financial records for 12 employees, such as payroll records.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Kept track of 7 high-volume phone lines and practiced proper telephone etiquette.
  • Caskets, urns, outer burial containers, and flowers were among the items I promoted for funeral services.
  • Met with the families of the deceased to discuss their wishes for funeral services, the disposition of their remains, and pricing.

Summaries

  • Funeral Director with 10 years of successful cross-functional collaboration and data analysis experience.
  • Licensed embalmer with cosmetology experience looking for full-time work with a funeral home in the standard area.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Family members and clients seeking pre-need funeral options are patiently counseled.
  • Committed to seamlessly coordinating funeral services and offerings to make the funeral and burial process easier for bereaved families.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Knowledgable in a variety of design and testing methodologies.
  • Funeral Director is a multi-talented Funeral Director who is consistently rewarded for planning and operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Recommended
  • Documented and resolved system which led to metric.
  • Initiated
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed grief counseling workshops in collaboration with local psychologists, increasing community engagement by 52%.
  • Collaborated with a marketing team to refine the company’s branding and online presence, leading to a 15% growth in website traffic.
  • Integrated
  • Developed
  • Resolved
  • Improved

Affiliations

  • Certified Crematory Operator (CCO), Cedar Works, 2015
  • American Marketing Association
  • State Licensed Funeral Director, License # procedure, Ohio, 2018
  • Society of Women Engineers
  • Member of the National Association of Colleges of Mortuary Science (NACMS), 2020-Present
  • National Alliance for Grieving Children (NAGC) - Volunteer, 2021-Present
  • American Academy of Grief Counseling (AAGC) - Certified Grief Counselor, Scrum Master, 2024
  • Funeral Service Academy - Attained Scrum Master in Funeral Service Management, 2022
  • State Funeral Directors Association - Member, Massachusetts, 2021-Present
  • Local/State Cemetery Association - Board Member, 2016

Certifications

  • Continuing Education (CEU) Certificate in Grief and Loss Counseling - Meridian
  • Digital Marketing for Funeral Directors Certification - Power BI
  • Certified Business Analysis Professional (CBAP)
  • Financial Management in Funeral Services - Cedar Works
  • Licensed Embalmer - procedure
  • Grief & Bereavement Counselor, Certified by Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Business Management Certification for Funeral Services - Harbor & Co.

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